Embassy Suites reviews and complaints 1
View all 80 complaintsEmbassy Suites - I was over charged for my room found out when I checked in
I was charged over $140.00 for a double suit. I was told I had yo pay $280.52 for early check-in. When I went to check in I found out it’s no such thing and I needed to pay $41.00 for early checking when I arrived if they had a room available. I called from the hotel the lady answered the phone was rude and hotel staff checking me in was rude I just wanted the overage amount credited back to my card. So I decided when I came home to get the overage credited I was hug up on twice when I called from two different people. I’m very unhappy that when I booked I was treated this way.
Desired outcome: Credit me back the over payment that’s all I want the money I was over charged back.
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