The complaint has been investigated and
resolved to the customer's satisfaction
Embark & BrighthouseOnly new customers get customer service


As an existing customer on a Sunday I could only reach a representative of Embark by following the new customer promts. For those existing customers that need service on a sunday, to bad. And if another company such as Brighthouse want to request you be disconnected and take over that phone line without your consent, they can. You are left without phone service, and no one but you can ask to resend the mistaken order. Now to find all this out for my 62 year old father with no cell phone it took me multiple phone calls between both providers and thier automated systems to receive No help from Brighthouse who put me on endless hold and never called me back, and ultimately had to take a cell phone over to him and have him ask for his service to be returned to him. What is wrong with this picture? They didn't need to verify with him to end his service!!!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.