Ellume’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of users are dissatisfied with their testing kits.
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I bought 9 tests from Ellume, and I got proof of purchase which I sent in
I bought 9 tests from Ellume, and I got proof of purchase which I sent in. I also got a case number (***) but when I called them, they just gave me the runaround. I asked to speak to a manager, but no one called me back. It's been 2 weeks now, and nothing has happened. CVS won't give me my money back, and Ellume acts like they're trying to help, but they're not doing anything. They give you a case number, and then they forget about you. Three of the tests I bought showed a false positive, so we went to a clinic and paid for a test, and it was negative. I don't trust these tests, and I've done everything they asked me to do for a refund, but no one is doing anything. I spent $386, and I want my money back.
Is Ellume Legit?
Ellume earns a trustworthiness rating of 78%
Reliable, but always remember to protect your data.
Ellumecovidtest.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ellumecovidtest.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Ellumecovidtest.com you are considering visiting, which is associated with Ellume, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- Ellumecovidtest.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ellumecovidtest.com may offer a niche product or service that is only of interest to a smaller audience.
- Ellume protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Ellume complaint handling
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Ellume Contacts
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Ellume phone numbers+1 (888) 885-6121+1 (888) 885-6121Click up if you have successfully reached Ellume by calling +1 (888) 885-6121 phone number 0 0 users reported that they have successfully reached Ellume by calling +1 (888) 885-6121 phone number Click down if you have unsuccessfully reached Ellume by calling +1 (888) 885-6121 phone number 0 0 users reported that they have UNsuccessfully reached Ellume by calling +1 (888) 885-6121 phone number
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Ellume address4930 Executive Court South, Frederick, Maryland, 21703, United States
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Ellume social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 12, 2025
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