Write a review File a complaint
Ellume Customer Service Phone, Email, Contacts

Reviews and Complaints

Learn how the rating is calculated

1.0 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ellume Complaints 1

Verified customer This complaint was posted by a verified customer. Learn more

Ellume I bought 9 tests from Ellume, and I got proof of purchase which I sent in

I bought 9 tests from Ellume, and I got proof of purchase which I sent in. I also got a case number (***) but when I called them, they just gave me the runaround. I asked to speak to a manager, but no one called me back. It's been 2 weeks now, and nothing has happened. CVS won't give me my money back, and Ellume acts like they're trying to help, but they're not doing anything. They give you a case number, and then they forget about you. Three of the tests I bought showed a false positive, so we went to a clinic and paid for a test, and it was negative. I don't trust these tests, and I've done everything they asked me to do for a refund, but no one is doing anything. I spent $386, and I want my money back.

Read full review of Ellume
Hide full review

Is Ellume Legit?

Ellume earns a trustworthiness rating of 78%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests Ellume is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Ellume, take the time to review customer feedback and the approach to resolving complaints. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with Ellume, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.
  • Ellume protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Ellume Reviews 0

Looks like Ellume has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Ellume, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Ellume

Ellume is a cutting-edge technology company that has developed a revolutionary COVID-19 test that is fast, accurate, and easy to use. The Ellume COVID-19 Home Test is the first over-the-counter diagnostic test for COVID-19 that has received emergency use authorization from the FDA. This test is a game-changer in the fight against the pandemic, as it allows individuals to test themselves for COVID-19 in the comfort of their own homes, without the need for a healthcare professional.

The Ellume COVID-19 Home Test is a rapid antigen test that uses a nasal swab to detect the presence of the SARS-CoV-2 virus. The test is highly accurate, with a sensitivity of 95% and a specificity of 97%, meaning that it is able to detect the virus in people who are infected with it, while also minimizing the risk of false positives. The test provides results in just 15 minutes, making it one of the fastest COVID-19 tests available.

One of the key advantages of the Ellume COVID-19 Home Test is its ease of use. The test comes with a simple-to-use app that guides users through the testing process step-by-step. The app also provides users with their test results and offers guidance on what to do next, depending on the outcome of the test. This makes it easy for individuals to take control of their own health and make informed decisions about their next steps.

The Ellume COVID-19 Home Test is also highly convenient. It can be ordered online and delivered directly to the user's home, eliminating the need to visit a healthcare provider or testing center. This is particularly beneficial for individuals who live in remote areas or who have limited access to healthcare facilities.

Overall, the Ellume COVID-19 Home Test is a game-changer in the fight against the pandemic. It is fast, accurate, easy to use, and highly convenient, making it an ideal solution for individuals who want to take control of their own health and protect themselves and their loved ones from COVID-19.

Overview of Ellume complaint handling

Ellume reviews first appeared on Complaints Board on Jun 16, 2023. The latest review I bought 9 tests from Ellume, and I got proof of purchase which I sent in was posted on Jun 16, 2023. Ellume has an average consumer rating of 1 stars from 1 reviews. Ellume has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Ellume Contacts

  2. Ellume phone numbers
    +1 (888) 885-6121
    +1 (888) 885-6121
    Click up if you have successfully reached Ellume by calling +1 (888) 885-6121 phone number 0 0 users reported that they have successfully reached Ellume by calling +1 (888) 885-6121 phone number Click down if you have unsuccessfully reached Ellume by calling +1 (888) 885-6121 phone number 0 0 users reported that they have UNsuccessfully reached Ellume by calling +1 (888) 885-6121 phone number
  3. Ellume address
    4930 Executive Court South, Frederick, Maryland, 21703, United States
  4. Ellume social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.