eHarmony — automatic subscription renewal
I have been charged an automatic subscription renewal fee by eHarmony.
I feel that although this is stated in the company terms and conditions, that this process is not clear to the time of initial subscription.
Insufficient and unclear consumer information is provided at the time of agreement to te terms and conditions.
At no stage did I receive any notification or authorisation request for my bank account To be charged on a specific date, amount, or time which has now resulted in account fees from my bank.
I have lodged a complaint with the company directly, but feel that little is being done to correct the issue.
Looking at all of the previous complaints on this site further enforces the fact that this company needs to be brought to the attention of authorities, and legal action should be persued.