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eDreams / flight cost overcharged

Portugal

I made 3 flights booking from Da Nang to Hanoi, Vietnam, on April 15th, booking reference [protected], the amount to be paid should be around 171Eur, but when I proceed the payment with my visa card the total was around 274Eur.

I have contacted the customer support service immediatly and the explanation given to me it was I should have a special edrems card, to get the special price. I recheck again all process to buy flights and no option is available to card holders, and repeating the process again, I could buy the tickets by 171Eur.

I want a refund of 103 Eur from Edreams, over paid amount.
Me and my family will not buy anymore products from edreams, all buying process is deceptive and unclear.
Please help me,

Fernando

Fe
Apr 15, 2019

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