eDreams
reviews and complaints

Hi, I am still waiting my 7-10 days for my refund but was wondering if I will ever receive such? I am honestly concerned as i can see my "booking has been refunded" but will i ACTUALLY receive my refund? Based on all the customer complaints I have a reason to be concerned... C/N Number 2019-CN07-000153239 flight booked and cancelled on 23/7/2019 - shows as cancelled on the web, received a credit note and invoice etc. I am just very very worried that the money will never be in my account. I really can't afford to lose that amount of money...

I made a flight reservation through the eDreams platform. A week later I received an email saying that my reservation had been canceled and that I neede to contact eDreams to reschedule my flight. After contacting them, I realized that the flight I bought had not been canceled, but my individual reservation had. eDreams said it would call me back after resolving the issue but they never did. I called them again and again was asked to wait for a callback. This interaction happened 4 times over the span of one week, with me spending over 5 hours on the phone with them. Their excuse for failing to give me a callback was that they had not been able to get in touch with the airline, so I decided to speak to the airline directly. Naturally, I was able to contact the airline within 5 minutes, and they explained to me that eDreams had attempted to book a flight they did not operate, so they canceled my reservation. Based on this information, I attempted to get my money back from eDreams by requesting a refund, since they were unable to book the flight I requested. They responded by saying that they would give me a callback. They never called, so I called them once again and realized that instead of giving me my money back they had booked a different flight that the one I had requested online. When I asked for a refund, they told me that the cancelation fee was so large I would not get any money back. To summarize, eDreams failed to deliver on their promise of reserving a flight for me while keeping my money. They made me spend countless hours on the phone, failed to deliver in giving me a callback after they have promised to do so in 5 occasions, they failed to contact the airline in a span of a week (which seems like an incredibly simple task), when realizing their failure they booked a different flight to avoid giving me a refund, and finally they gave me no money back when I requested to cancel the trip. This seems like an abuse of power and a failure to deliver on their business commitments, as they have taken my money, time, and energy without giving anything in return.

Reference: [protected]
I noticed on my credit card statement today that For my Flights & accom, I have been charged in US dollars when this was never advertised. Even my confirmation does not state the $ amount is in US dollars & not Australian. DECEPTIVE!
Then when I made a complaint and asked for a refund, I have been told that the Garuda flights are non refundable. Again - no mention that the flights were non refundable during the booking process.
Full Refund has been requested.
I want a full refund immediately onto my credit card.

Booking reference: [protected]

I have just recently made a booking through skyscanner which redirected me to eDreams as was the cheapest option I thought
the cost initially was $2110.00 but when charged it was $2, 500.00
I immediately contacted your call centre as was not alerted to this price increase while making the booking.
The person at the call centre stated it was in australia dollars and when purchased was changed into NZ dollars. Whenever I have done bookings through skyscanner they are always in NZ dollars and since making this booking have rechecked site and is still showing NZ dollars!
Also if the amount was charged in NZ dollars the currency exchange at present is no where near another $400. Please advise as I would like the original price to be charged and refunded the extra $300.00
thank you
Kerri Cantrell

Hi, My name is Chia-Hui Lin, email is [protected]@gmail.com. I make a modification in flight date last Friday and customer service tell me would send me a confirmation email. But I still not receive it. my original booking is flight date 8/11 and I hope to modify it to 8/17. However, after more consideration, I hope that not change to that date and recover to the original booking date. Does that modification still work? Could I cancel the change or not? The original reference is 4531196703. thanks. any reply please send me by email.

Dear Sir * Madam, **I am writing to you to raise an issue about: Edreams Travel Agents**The issue that I have experienced was: I have paid the full amount and requested cancel the trip and refund the amount was informed that the amount will return automatically within ten days and now has not received the amount please reply and send the amount**I cancelled my trip on: 05 Jul 2019 This meant that I was expected that my refund will be received within ten days as per the emails i received from edreams**look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.**I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account. eng.[protected]@yahoo.com
Yours faithfully, **Mohamed Wagih**Edreams Booking Reference [protected]

Eng.[protected]@yahoo.com
Mob [protected]

I have booked a return flight to Los Angeles from San Francisco on Monday 22nd July returning Wednesday 24th July, I called Edreams to advise them that I had booked the flights for the wrong week and requested a change to bring the dates forward to Monday 15th July returning Wednesday 17th July. The cost of the flights I was requesting a change to were cheaper than the original flights that I had booked yet Edreams quoted me $380 to change only 1 leg of the trip. I called Alaska airlines to query if there was anything they could do to assist my correction and they advised me that Edreams had only paid $102 for the original flights that I purchased meaning that they had added $80 onto each original ticket I purchased. This is daylight robbery and I do not believe that skyscanner should be promoting any of their customers to use Edreams when they are marking up the prices of the flights at a ridiculous rate and will then refuse to offer any kind of customer service to their customers. Avoid this company at all costs.

Worst company ever. First they listed a very cheap price for my flight then after I booked I find myself paying 40 US more than the price listed. they charge me a higher price than the one listed + there are fees that you can easily avoid by booking from any other website. I tried to call to cancel the flight. 3 times waiting was 30minutes each and you are dealing with animals completley animals at the end they told me if you cancel the flight ticket still the money that Edreams charged me are non refundable. Please AVOID AVOID

Hello,

I have recently booked tickets Venice-Malaga-Venice for my 3 colleagues, and payed it with company card. Edreams never issued invoice after payment which was odd. After my colleagues have returned (tickets were ok) I asked edrams for invoice.
It was impossible mission! They have in "manage my booking section" option for issuing invoices, but nothing ever arrived, I checked my spam and inbox, and definetely no invoice! I will file official complaint to European commision for fraudelent behaviour, but also according to GDPR, because they kept sending me emails, although I have never alowed them to do so.

I booked 5 tickets with edreams (flying with emirates) in April under ref : [protected].

One of the passenger name was typed wrong which I requested to change before confirming the tickets. I was told to cancel the whole booking & rebook it again at higher price. I denied to do that & adviced to change name of the passenger.
I was charged 60pounds extra for the service. Now its nearly 3 months gone & still the name is not been changed. I tried to contact them on various occasssions & had to hold the phone for more than 1 hour & still the issue is not resolved. Customer service advisor was very rude & incooperative. Today on 09th July I contacted again customer services & was kept on hold for more than 1 hour & no one bothered to answer my call.

I booked air plane tickets with easyjet through edreams on June 30 th. Right after (30 minutes later)I changed my plans and called to cancel. They told me my tickets were refundable and I will get my refund in 10 days.
It has been over 1 month and have not gotten my money back yet.
I have called i n multiple ocasions to the 929 ph # always speaking to Indian guys and they have given me multiple excuses assuring me I will get my money very soon.
I need you to fix thsi problem ASAP. I spent $500 and I ant them back.
My confirmation number : [protected]

Wilder Diaz-Calderon

I booked a flight saturday night i receive just a booking number by email but no confirm! I check on the site and my flight ticket was blocked...under processing!
An operator on phone says there are problems but wait the confirm email. Never arrived! this afternoon (Monday) I receive and email that says that the price is going up please contact eDreams. All day I'm trying to contact them but no answer! Eather by email or by phone no one answer me! I have no flight ticket I couldn't take my flight that was 1 hour ago but now I check my back account and money are not there! So eDreams take my money without give me a ticket!
That's crazy!
I'm so angry!
That's a scam!
Worst one!
I want my money back!

I reserved for two pax with problems of thrombosis of seats in the aisle during the flight Venice Reykjavik on 25.6.2019 and return on 6.7.2019. I ask for compensation for non-compliance by Airlines companies on my credit card No. [protected] of the surcharge paid without obtaining what is requiare both on the way. I attach two tickets as proof of non-compliance.
I do not ask for anything for a suitcase delivered after two days at Hofn airport with discomfort in a cold country without equipment. I attach two tickets as proof of non-compliance.
Best regards
Paolino Causin
e mail p.[protected]@iusve.it
cell.[protected]

I purchased 4 seats on a Sky Express flight, paid the full amount and received confirmation of the 4 tickets. ([protected]) When we arrived at the Athens airport, we were informed that only 3 of our tickets were paid for. We couldn't get in touch with eDreams at that moment and had to buy a new ticket. Upon calling eD, we were told we had been issued 4 tickets and to take it up with Sky Express. Sky Exp then confirmed we had four tickets but an outstanding balance of $220. They said eD had only paid them for 4 of the tickets. Upon calling eDreams again, we were told this wasn't the case. I asked them to reach out to the agency helpdesk at Sky Express to resolve this discrepancy. I was on the phone for over an hour and they said they couldn't get through. Fast forward 3 days, the day before our return flight to Athens, I received an email saying to call eDreams. Upon calling, I am told that we lost our 4th ticket because we were a no-show on our outbound flight. This was clearly not the case, and they told me there was nothing they could do about it and that we needed to submit a formal complaint. I asked to speak to a supervisor and was on hold for 33 minutes before finally giving up. The bottom line is eDreams took our money for 4 tickets and only paid the airline for 3, putting us in a predicament and forcing us to purchase yet another round-trip ticket. This is fraudulent business practice, the customer service was unacceptably poor, and I expect reimbursement for 1 ticket. I have all the documentation to show what we paid for, including the new ticket we had to buy.

I was stopped from traveling on the 2nd of July 2019 with your ticket booking ref. QEEOZKKLL/ETKL 0573686442082 by the KLM desk officers. All effort to reach you to rectify the problem by myself and KLM staff proved abortive. The KLM staff advised that the only way I could travel was to buy a new ticket. The booking Ref. is QEEOZK of 2nd July, 2019. Telephone is +234(0)1 277 8070.
Please investigate and treat as appropriate as I must make a retirement to my Commission.
Thank you.

Engr. Luke Mmamel
+[protected]
+[protected]

booking ref [protected] Athens to Santorini in name of Couzens
We had paid for luggage for both passengers however we were charged 50 euros again as it showed on our booking but not on our boarding passes. We called you helpline when we arrived in Santorini and were asked to send proof which we did by email on 23 June so that we could be refunded this amount. We have not received any reply and are still awaiting the refund. If we do not hear back from this complaint I will have no alternative than to go the ombudsman, Please see below previous email sent in June requesting refund and attached receipt from the airline at Athens
Please arrange a refund as soon as possible

As per below email we are still waiting for refund of the 50 Euro we had to pay for luggage for our trip from Athens to Santorini. Please find attached receipt issued by the airport staff. If we do not receive the promised refund within seven days I will have no other choice but will go to the ombudsman to seek help.
Hi I have just had to repay for bags to santorini at Athens airport even though I have already purchased with dreams so want a refund for the baggage I had already paid for. We are also travelling from Santorini to Rome but want to make sure you have paid this to the airline as I do not want to be charged a second time for the luggage already paid for this trip. Can you please be return email let me know correct luggage of 23kgs each person has been put on our tickets for time and paid for. Please refund amount of 50euro which I have a receipt for from olymplc air. I am extremely unhappy with this service. Please email me back within 24 hours and reissue boarding passes for santorini to Rome and ensure vuelling have received payment from edreams which we have paid. I do not expect the same drama or my flight to rome

In February 2, 2017 I have transferred to eDreams the amount of 286, 80 euros to buy a flight ticket (293YIQ). During the process I asked for an Invoice and provided the data of my company. I received the booking confirmation with the amount paid and the invoice data. Until then, everything was going as usual(I had in the past booked with eDreams for business trips and asked for an invoice successfully). What was my surprise when, this time, the invoice came only referring to a small value of 20 euros ( I transferred them 286, 80!). I immediately thought there was some mistake and then the kafkian process started...after many calls, they told me that the flight company should give me the invoice for the remaining amount...the flight company didn't want to hear about any invoice as I hadn't sent any money to them. They said they only had business with eDreams, not with me, so they will only send invoices to eDreams. Back to eDreams, same answer, back to the flight company, same answer, and again and again...
As I said, I had used eDreams and asked (full) invoices before (I still keep some with me). This is a total nonsense situation. When I booked and provided invoice details everything in the webpage made me believe the invoice will be complete (as it should, and as always had). Now, once again, I've just had my refunding request denied by my company: no invoice, no refund.
Conclusion: eDreams is a non reliable company. I will never use it again and I will tell this story to everyone I can. It's 260 euros. If they took me the money, they should give me an invoice. I don't care if they only pay taxes for the intermediate services and the flight company for the rest. How they arrange with the flight company is up to them. I paid to eDreams, they should provide me an invoice!

Hi,
After several mails & phone calls i still did not get the correct invoice !
Booking reference [protected] Fligth Brussels Lyon 3d June SQSWDZ
Debit of my credit card 202, 99€
I receive several time an invoice of 188, 99€ which is not correct
Pleave provide me correct invoice or an invoice of 14€ to cover the difference .
I am absolutly unhappy about your service especialy the invoices .
Regards
Marc Walon
+[protected]

Hello,
in 03.06.2019 I have made a reservation for Gabriel Marchidan for 2 flights, as follows:
booking number: [protected]
Plecare Durată (Leaving) : 3 ore 10 minute Plecare 06:15 Ma, 4 Iun Iași (Romania) - Iași (IAS) Wizz Air W6 3663 Wizz Air Sosire 08:25 Ma, 4 Iun Paris (France) - Paris Beauvais (BVA) Clasa - Economică
Întoarcere Durată (Arrival): 3 ore 00 minute Plecare 19:50 Mi, 5 Iun Paris (France) - Paris Beauvais (BVA) Blue Air 0B 6806 Blue Air Sosire 23:50 Mi, 5 Iun Iași (Romania) - Iași (IAS) Clasa - Economică.
I have been charged from my account with the amount of 1386, 08 (Găsește mai jos detaliile sumelor deduse de pe cardul tău: - eDreams : RON 1386, 08).
After a short period of time I received the message according with booking for the flight Iasi - Paris is on processing and the booking for the flight Paris - Iasi is confirmed:
Stare solicitare rezervare Plecare De la Iași (IAS) la Paris (BVA), cu Wizz Air Se procesează Întoarcere De la Paris (BVA) la Iași (IAS), cu Blue Air Confirmat
And after this the following email:
Mihaela Podina Subject: Your eDreams booking reference: [protected]
Thank you for contacting eDreams. We apologize for the inconvenience caused to you and delay in response.
Your eDreams booking reference: [protected] Regarding your inbound flight booking (reference: A4JPGC) from Paris Beauvais, Paris France to Iasi, Iasi Romania is confirmed.
Moreover, we regret to inform you that your outbound booking has not been confirmed and cancelled after submitting your request to Wizz Air.
And I have received the itinerary from Blue Air for the flight Paris - Iasi with amount of 71.99 Euro.
As I have told you, my card have been charged with 1386.08 RON, for both flights, but only one was confirmed and done.
I have asked many times from eDreams to refund the money for the booking which was not confirmed by Wizz Air, but I received only apologizes.
Also, I asked the many times the invoice for booking [protected] and I hadn't received.
Please help me receive the invoice and the money taken from my account for a service (booking for flight Iasi - Paris) I hadn't got.
Thanks,
Kind regards,
Mihaela Podina
Email: mihaela.[protected]@feel-it-services.com
Phone: +40 [protected]

I was charged for something which I have never booked through you, Not only that, you tried to charge me a second time, I was lucky my bank cancelled by card so you didnt get a second grab, it is also in their fraud department being followed up for the payment you forced throigh, though my card was almost at its maximum over rraft, I do not know how or where you got my card details from, as any travel I do, I book through flight centre in New Zealand

Danny Matheson