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Edible Arrangements Complaints & Reviews

Edible Arrangements / Valentine's Day Fruit Bouquet (delivery)

Sc
ScreenKleen on Feb 19, 2019

My delivery for Valentine's day 2/14/2019 never came for my wife. I paid for this 1 week in advance to make sure it would be delivered on time to my wife. Well…I received NO call or NO email about either being late or sorry…we are on our way….NOTHING!! Now I verified everything before paying ...

Edible Arrangements / order #s1339091217 store #1339 main street, richmond, va

Bb
BB Ric VA on Feb 19, 2019

2/13/19 placed order for delivery 2/14/19 Order not delivered 2/14; received call from store at 5:35 p.m. to "make it right" We agreed to 2/18/19 delivery since recipient was out of office Delivery made 2/15 and just sat until 2/18 Called the store 15 times and phone was busy every...

Edible Arrangements / everything went wrong

Ro
Ross Giardino on Feb 18, 2019

Irritated, mad, upset, frustrated are a few words to describe how I feel about the awful and worst customer experience I have ever encountered. I can say that your mission statement didn't "wow"me or my family, it actually embarrassed us on a special 70th birthday for my mother. My other...

Edible Arrangements / customer service

Ni
Nikkij7 on Feb 16, 2019

I ordered a dozen chocolate covered strawberries for my mom on Valentine's Day via the edible arrangements website. My mother never received the delivery. I called the local store in Baton Rouge, La on Corporate Blvd. several times within a two day span only to receive a busy signal or a...

Edible Arrangements / rip off, charged for delivery that I had to pick up

Te
terrin on Feb 15, 2019

My husband ordered from edible arrangements, and at a little after five, after I had already left work and was headed home, I receive a phone call from a 601 number, when I answer the lady tells me she works for a delivery service, she tells me she can me meet me in hobby lobby parking...

Edible Arrangements / overall customer service and promotions. unethical marketing practices.

L0
L091771 on Jan 21, 2019

I bought in two separate dates, a dozen of chocolate dipped strawberries which (according to a promotion on my account at the time) qualified me to get a free dozen. For my surprise, the reward was never granted. Customer service simply lacked a genuine desire for resolution. Even though...

Edible Arrangements / christmas arrangement

Mi
MiyaCL on Dec 26, 2018

Received a surprise gift basket that was being sent to my job on day I was not in. Went to pick up basket and was greeted by smell of fermented fruit on my arrival to the store. I could understand how there may be smell as fruit if after all perishable and was under the excitement about...

Edible Arrangements / christmas arrangement

Yo
Yolanda Garza on Dec 24, 2018

I placed an order for 3 separate arrangements all of them were wrong, one was even the wrong size then what I paid for. After contacting the local store they were unhelpful, and even went as far as saying that everything was fine with the arrangements guess I'll be challenging the charge...

Edible Arrangements / product got us all sick!

Im
Impepa1961 on Dec 15, 2018

This is my 2nd time writing as my husband received a very $ arrangement when he came out of the hospital. Three people ate it out of 6 and there answer was you probably had a virus. I nicely tried to tell them check the fruit, send us another arrangement since I had to throw more than half...

Edible Arrangements / fundraiser fail

Ra
Rachel Wright Gillis on Dec 13, 2018

I was contacted by the company turn time over who said that they could set up a fund raiser for my daughters school through edible arrangements. I decided to proceed with the fundraiser as they said they would take care of everything for me. The fundraiser lasted 10 days from November 9 to...

Edible Arrangements / salted caramel gift basket

Gg
Gg0 on Dec 12, 2018

On Thanksgiving eve I received a large salted caramel basket from my brother for my & my sister's birthday. This basket would have served as a centerpiece for our thanksgiving table. I was delighted when I was told of the delivery having had your products before and like the quality of...

Edible Arrangements / shitty disgusting order

Ma
Matthew Walton on Dec 11, 2018

My husband purchased the "Swizzle Berries" for my birthday. When I opened it, it was disgusting! It's clearly not the picture on your web page. How can you give this to your customers! My birthday was ruined because all I wanted for my birthday were chocolate covered strawberries and thi...

Edible Arrangements / product never delivered

Pa
Pamela Jane on Dec 10, 2018

Order # S0181060380 Made a $155.00 purchase for my friends birthday. She called me to tell me she had never received it. Called edible arrangements in Metairie and they volunteered to send pictures to show they did deliver it and would call me back. Never called back, I called later that day...

Edible Arrangements / birthday arrangement fruit basket order #w0071248493

Ni
Nickynicky on Nov 8, 2018

I placed an order on November the 7th for my mother's birthday which was the next day. They delivered the basket and the balloons. When I received it the fruit number was broken In half and the sole of the fruits looked discolored. How can I give this as a gift. When I called the store and...

Edible Arrangements / unprofessionalism/ missed delivery

Xi
XiiXiinii on Nov 5, 2018

I placed an order for a Birthday Delivery at a Business. I called the morning of the delivery at 9:11am ( Nov. 5) . The Rep who answered the phone stated that the order was out for delivery. I asked if there was a designated time for delivery as online it says" track your order" but...

Edible Arrangements / employee hung up on me after order not delivered

Sa
Sandra Alphonse on Nov 3, 2018

I placed an order for a surprise delivery to my aunt in Orlando ( W0070916440). I received an email indicated that the delivery attempt was unsuccessful and there was nothing for me to do at this time. I waited and never heard from the company, so I assumed the delivery was successful. I...

Edible Arrangements / chocolate dipped strawberries

Te
TerribleOrder on Oct 17, 2018

I purchases 4 boxes of the six Dipped strawberries for bosses day. I arrived to pick them up, the rep had them all boxed together so I had to have him re-box them. Upon getting home, I opened them to find half were mush and only dipped in chocolate, unlike the description on the ad, they...

Edible Arrangements / unprofessional

Je
JENN123456789 on Oct 10, 2018

My daughter was hired at one of the omaha locations, and upon arriving for her 2nd day of work she was told that they forgot that they hired her, and they hired someone else. How does that happen? she wasted her time and gas and was treated with no respect at all. What kind of store manager cant...

Edible Arrangements / product

Kr
Krystal C on Sep 23, 2018

Yesterday I went to the location on poplar and kirby in Memphis not only did they have a sign up for one cup of fruit per customer the fruit was chopped up in the cup so then I still purchase three cups of fruit because I had my self and my two daughters with me the sad part is the fruit...

[Resolved] Edible Arrangements / delivery

La
Lauren5983 on Sep 12, 2018

I am a repeat customer for many years and love your products, however this last order will unfortunately be my final. I placed an order on Sunday 9/2/18 to be delivered on Monday 9/3/18 (Labor Day). All day Monday I tracked my order to which it said "order received by store". Knowing that...