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Edible Arrangements
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1.4 270 Reviews

Edible Arrangements Complaints Summary

28 Resolved
242 Unresolved
Our verdict: With Edible Arrangements's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Edible Arrangements reviews & complaints 270

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4:09 pm EST
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Edible Arrangements Valentine's day missed delivery.

My Husband Joe Nava placed my Valentine's Day order on 2/9/24 in the amount of $201.29. My order was never delivered! My Husband kept calling and emailing and no response. This ruined my Valentine's Day and we have been asking for a refund and haven't received it yet. My husband had to spend an additional $154.96 for a small arrangement at a different flower shop to try and make up for the ruined day. We are very disappointed with your services.

Claimed loss: $201.29 plus $154.96 = Total $356.25

Desired outcome: Refund the amount of $356.25 immediately.

Confidential Information Hidden: This section contains confidential information visible to verified Edible Arrangements representatives only. If you are affiliated with Edible Arrangements, please claim your business to access these details.

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4:43 pm EST
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Edible Arrangements - Arrangement and service

I placed an order on 2/7 for 2/13 delivery. I received an email at 12:52 2/13 stating that they attempted to deliver. Recipient received a VM stating that a delivery was attempted to please contact the store for rescheduling. My mom was home at the time they state delivery was attempted. Recipient called store and stated as much, I went online filled out...

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11:44 am EST
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Edible Arrangements - Order number - w0118627283-1

I am writing to express my extreme dissatisfaction with the service I experienced when attempting to pick up my Valentine's Day order from your store. On February 10th, I placed an order for a Valentine's Day Sweetheart Platter and flower bouquet with a Customizable Vase and Valentine's Day Roses, with the intention of picking it up on Valentine's Day...

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2:21 pm EDT
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Edible Arrangements - Limited refund, false advertising

On Tuesday, September 19,2034, I ordered a small fruit arrangement and a floral arrangement. The fruit arrangement came as expected. The floral arrangement I chose and ordered was pictured as having white roses with small delicate flowers as fillers, only. There was an offer for a mylar balloon to be included at no additional charge. Total cost - $59.99...

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12:30 pm EDT

Edible Arrangements The delivery of the arrangement

My order number is W1009421069-1, I placed an order to be delivered the same day and that did not happen, the next day I had to call and was told that particular arrangement was not available. NO ONE call ed to let me know, I picked another arrangement and was told it would be delivered that same day. This is a week later and the birthday arrangement still has not been delivered. This type of service is unacceptable and I will be filing a formal complaint with the BBB as well. I want my FULL refund back in my account ASAP. I will also be posting this on my social media as well!

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1:54 pm EDT
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Edible Arrangements Purchase never arrived

Hello,

My name is Anya Muyres. I made an order on the Edible Arrangements App. It was a mini–Happy Birthday Dessert & balloon Party kit. It was supposed to be delivered on 9/1 to The Riverview Academy of Math and Science before they closed. I called the store on 3455 Lithia Pinecrest Rd Valrico, FL 33596 for an update on my order. When I spoke to a representative at the store, they said they could deliver it on 9/5 instead. I agreed, but when 9/5 came the order never arrived. All week I have been trying to contact the store. I left a message and called multiple times. It is now 9/11 and the order still never arrived. I have been charged for the order and would like a full refund.

Desired outcome: A full refund

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1:05 pm EDT

Edible Arrangements Employee

Whoever this person was that’s representing Edible Arrangements on 1106 East Main St.was rushing me to purchase an order.They did not have a book or pictures to look at to make a purchase. I had to keep looking over the counter to look on the computer that she barely turned around for me to see.I did ask her the one with glasses and ponytail why are you rushing me.Once the purchase was ready she said here you go.Never doing business at that location again.

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2:55 pm EDT

Edible Arrangements Order W1009244792-1

Order #W1009244792-1 ordered 7/23/2023 for delivery 7/24/2023. Not delivered. Cannot contact the Conroe, TX store. They haven't answered for three days Please call ASAP [protected].

Your Case Reference Number: 4310677 Thank you for contacting Edible Arrangements! We wanted to confirm that we've received your comments. We've sent your feedback directly to the local Edible Arrangements store servicing this order (Edible Arrangements - 1380 in Conroe Texas). The store owner or manager will review your comments, and will contact you within 48 hours if needed. If there's anything else we can do to help in the meantime, just let us know! You can contact the store directly at [protected] , or check in with our Call Center at [protected] using the case reference number above.

Desired outcome: Pease deliver. Since you missed delivery date, please call local number Mike at [protected] of Jean at [protected].If you have no intent to deliver, please let me know and i;; cancel order.

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8:24 am EDT
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Edible Arrangements Late late service

Try to surprise my husband sent over some thing to his job. I put that it was a business. It got there after five I called him. I told him to wait outside because I sent something he saw the driver just drive by didn’t even stop had to call the Millenia store 30 times they were always busy finally called me back after a bad voicemail that I left and then the package was got to him like at 5:45 it was not even cold.

Desired outcome: Refund

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12:22 pm EDT
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Edible Arrangements Order was sent to wrong store online and never sent to proper address

I placed an order on May 1 to Sarver, PA. There must have been a glitch in the system because it sent my order to Cranberry Township store. They called and refused to transfer my order to the correct store. They refunded me, but I'm absolutely not happy with this. I wanted the order to go through and for the problem to be handled. I asked to speak to a manager, but the supervisor at the Cranberry store told me that she was the supervisor and there was nothing she could do, which I find ridiculous. She could have contacted a closer store and sent my order there. I will never buy any products from your company, as I can see things cannot be handled properly. I tried to call to speak with someone at the corporate office, but the listed numbers don't allow you to speak to anyone with authority on the matter. Completely unhappy with this and want a call back so that you can make this right and send the order to where it needs to go.

Amber Schoener

[protected]

Desired outcome: I want my order that I placed sent . Order Number :W1008730852-1Peace and doves bouquet Swizzle berries and Apples sent to 519 Sarver Road, Sarver, PA 16055

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2:20 pm EDT
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Edible Arrangements Failed to deliver entirety of order.

On February 10, 2023 I purchased Valentines Day package from Edible Arrangements online for my significant other. Package was to contain 1 Valentines Balloon Bundle and a 9in. platter. - Order #W1008256512-1

An incomplete package was delivered (February 14, 2023). The recipient did not receive the Balloon Bundle portion of the package.

Complaint reported to Edible Arrangements - Reference# 4137475 (March 7, 2023) seeking a partial refund for what was not delivered.

I have tried 5+, probably more than 10, times to contact the local Malborne, Florida location AND the corporate location for a partial refund.

Second complaint reported to Edible Arrangements - Reference# 4104691 (February 15, 2023)

To date, March 14, 2023, there has been no contact by phone or email to any inquiries/voicemails.

I have documentation available upon request.

Desired outcome: Partial refund of purchase.

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10:38 am EST

Edible Arrangements Birthday Tini with balloon and cupcakes and fruit arrangement

Never received birthday order for my son. I spent $120. HE NEVER RECEIVED IT. Have left several voice messages. When I try to submit an inquiry through the contact us section, IT DOES NOT WORK. The submit button is grayed out and one cannot submit. This is extremely frustrating.

The website says that it has been delivered. IT WAS NEVER DELIVERED. Someone called my son early in the day on March 3rd to ask if he would be home for a delivery. He said yes. Never got it and the order status is delivered. Really? I have two order numbers - no one has called me back even though I've left several messages.

Our entire family has used edible arrangements in the past and had success, but I don't think I will ever use them again. Seriously unhappy customer.

Desired outcome: REFUND and Response

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9:47 pm EST

Edible Arrangements Intentional negligence and false advertisement

Purchased a birthday celebration bundle on their same day delivery category, on Feb 1, 23,. It was suppose to be delivered the same day and if it was not going to be delivered I was going to get notified. Well, it wasn't delivered neither was I notified. 2nd of Feb I called and asked about my order and the employee who answers the phone told me that It should be delivered that day, it was not and no notification as well. 3rd of Feb, I called 3 times to make sure that it was going to be delivered I was promised that it should be delivered before 6:30 pm 6:30 came then 7 pm came no delivery I called no answer. The duration of these calls are about 2-3 hours just being on hold. I filed a complain with BBB it has been 10 days and no response and I still didn't get my refund. I filed for a refund on the company's website and was given a reference number and on that email it stated that I was going to receive a phone call with in 48 hours this was on the 10th of Feb, 48 hours came and gone and I have not heard anything at all nor did I receive a refund. Today, 16th of Feb I called again and like always put on hold before you can even say hello, when the same girl that answers the phone that same gnarly voice told me that I should be receiving an email tonight if not the next morning from her manager and then just hang up the phone with out saying anything else. I have been patient courteous and respectful the whole entirety of this ordeal to be played with. So I filed the complain with 3 different companies and one of them is a law firm. I simply don't believe anything they say, they will be dishonest just to get you off the phone as quickly as possible. Very Appalling.

Desired outcome: I simply want my refund and for your company to remove your same day service because those services do not exist as your advertisement says it does.

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5:09 pm EST
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Edible Arrangements Products / customer support

I’ve recently purchased a fairly expensive arrangement for my two daughters for Valentine’s Day. The product was delivered and immediately notified the chocolate covered strawberries were old and bruised (not fresh). Also many of the assorted chocolates were melted and the fillings were hollowed out. In addition to all those issues. I purchased an upgrade of two bears which weren’t in the delivery, they opted to use a different bear and only one (this was an additional $30 up charge) I wanted a gift card and printed custom note, the note was printed incorrectly. So of course I put a customer service ticket in. They responded with a number to call and a reference number. When I’ve called multiple times I’ve waited on hold over 20 mins. Then I’ve decided to try other options to reach a member and they of course directed me to another customer service number where I sat for 30 mins waiting. Never reached a member to help me. Reference number 4110181

Desired outcome: I want someone to reach out and rectify the situation. I will no longer use this company.

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10:20 am EST

Edible Arrangements Fruit bouquet

I ordered a fruit bouquet for my cousin on February 3, 2023 to be delivered on February 14, 2023 and she did not get it. I'm still trying to track it and still says order received by the store. So they have not even attempted to look at my order but yet they took my money. The store is in Fayetteville, NC on Skibo Rd. I have left a message on the store phone with no return phone calls. I have waited for long periods of time for a live person but yet I get sent to a voicemail. I have sent in several contact emails from me and my recipient on the website.

Desired outcome: I would like for my product to be delivered and part of my money back. I need a personal apology from the store.

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12:50 pm EST
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Edible Arrangements Order not delivered / no compassion at all

I ordered my 8 year old son chocolate covered strawberries for Valentine’s Day since I was unable to be with him for this holiday. The delivery had not been made around 6:30pm so I called to check on the status. The person at the store assured me that it was on the delivery truck and it would be there shortly. As per FAQ about deliveries, I know that residential deliveries can be made as late as 9pm. So he waited, and waited, and finally at 9:25 pm he was sent to bed disappointed and without his gift from mom.

I called the next day, since the store was closed after 9pm. The guy I spoke with stated they have my order in store, and they would waive the delivery fee and send cheesecake as an extra. I asked for a refund! There was no sympathy from the gentleman at all. I felt like he was more annoyed with the fact that he was having to deal with me rather than feeling any kind of sorry for my son. I would like to have the order delivered to him, since he’s been expecting it! Instead I get a refund and nothing else at all. No sorry, or apologies. Just ok - refunded in 5–7 days!

I paid over $80 and ordered over a week in advance for this. I’m appalled at the service and treatment I’ve received! Shame on you edible arrangements!

Desired outcome: Delivered order and maybe a genuine I’m sorry!

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12:31 pm EST

Edible Arrangements Chocolate strawberries

Bought two dozen chocolate covered strawberries for my wife’s birthday on Jan 5 2022 and the strawberries were bad. I couldn’t get a refund bc it was passed the 24 hour refund window. I will never ever buy from them again. I never had a problem with them bf but when u start spending the kind of money this product demand and can’t get a refund is insane

Desired outcome: Refund

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TheeHowardz
Woodbridge, US
Feb 02, 2023 2:33 pm EST
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I'm experiencing a similar issue with the Woodbridge, NJ location.

Thursday 1/26/23 I was told by Syed a 3rd party overseas contact for "corporate" the matter will be reviewed, and I should hear back in 24hrs. I followed up on Monday 1/30/23 and was given the run around by a few ppl as Syed was on an extended lunch. As of today 2/2/23, my refund hasn't been issued.

I'm very disappointed as I have been a customer of this brand for yrs and my concern is being swept under the rug. This particular location has a very low score, I can only imagine the horror stories ppl are experiencing.

It's very unfortunate!

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8:03 pm EST

Edible Arrangements Failed delivery order by edible arrangements

I put in an order W2007823570-1 for delivery on 12/23/2022

Storm came I was contacted by text instead of phone call and text said for safety reasons they couldn't deliver. I understood but TEXT but should have been phone call. They said they would try again tomorrow. 12/24/2022

AGAIN NO DELIVERY NO PHone call nothing. Yet weather was good.

Now its Monday 12/26/2022 still NO DELIVERY NO PHONE CALL NOTHING.

Tuesday 12/27/2022 NO DELIVERY NOTHING

Received TEXT NOT A CALL TODAY TUESDAY 12/27/2022

We have an unsuccessful delivery for you from 12/23/22 we were unable to fulfill it. Please contact US at [protected]

Called and was directed to hold for the next available fruit agent.

Spent 42 minutes on hold listening to the recording that a fruit agent would be on the line shortly.

I want a full refund immediately.

Desired outcome: I want a full refund

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4:43 pm EST

Edible Arrangements My order was delivered to the wrong address

I placed the attached order November 18, 2022 to have delivered yesterday December 22, 2022 - I called the store where the order was being delivered from, please see info below, on Monday and was told all was good and it would be delivered between 1 and 5pm. At 6:46pm I received an email that the order was delivered, my problem is that IT WAS DELIVERED TO THE WRONG ADDRESS! I called several times, leaving voice messages as well as sent 2 emails receiving a reference number of 4016153 and have not been responded to at all. This was a CHRISTMAS gift to my family who I am away from for the first Christmas EVER and it was RUINED! I am so disgusted at the lack of response, care or consideration for this issue. I have attached a photo of the delivery confirmation showing it was left at a CREAM house with a WHITE door as well as a photo of the correct BLUE house with a BLUE door - you RUINED my experience permanently. As I am also a corporate worker this is being reported to my place of employment to ensure no one uses this service again or has to experience this issue.

THANK YOU FOR MAKING AN ALREADY DIFFICULT TIME OF YEAR FOR ME WORSE!

Desired outcome: My order is being disputed now with my credit union however I really would like a response from this organization

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8:40 am EST

Edible Arrangements never delivered

unable to get in touch with store, product has shown out for delivery for 3 days. no one can give me answers. Customer service just told me nothing but lies, first that the store was closed because it was 5pm even though the website says they closed at 7pm.

The representee didn't want to give me a supervisor or upper management. Once I did speak with someone, they still couldn't tell me anything about the order or why it wasn't delivered or why it was delayed.

Zero compassion for empathy for my reputation or their company's reputation.

This was a get-well gift for an employee whom we cared deeply for, and it meant a lot to our team that we showed our support. We thought we were choosing a company reputable company even though we were going to go with another option. I really wish I went with the other company now.

To date I still have no answer and issue has not been resolved.

Desired outcome: I would like to know what happen, when this will be resolved.

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