Edible Arrangements
reviews and complaints

I placed order number W1002289656 on Tuesday 5 January 2020 at 4:00 pm CT and received my confirmation on Tuesday 5 January 2020 at 4:27 pm CT. I went on to the tracker at 2:00 pm on Wednesday 6 January 2020 and tracking advised the order was out for delivery. This was to Ethos Dental who is open from 8 am CT to 3 pm CT. As of this writing (2:47 pm CT) the order has not been delivered. I called the store and spoke with a gentleman who told me the driver is out delivering and he could not give me an update. I asked him to call the driver and advise me of the status. I was on the telephone with Ethos Dental when he called back and he did not leave me a message on the delivery status. I called back immediately and a lady advised the order is out for delivery and I asked to speak with the gentleman who I spoke with 10 minutes ago and she advised me he is out. I asked about the order and she hung up on me. I called back and advised it was me and I spoke with the dental office and they were getting ready to close and still had not received my order and she hung up on me while I was still speaking. This is unacceptable customer service - I spent $132 on thank you boxes for everyone at the dental office who are only all in on Wednesday mornings and here it is - office closing time and the thank you boxes have still not been delivered. This is unacceptable service and the owner should not be allowed to operate a Edible store if they cannot provide the service requested.

I sent a $70 fruit arrangement to a cancer patient following surgery. It was delivered late in the day, which was fine, but the following day, everything but the pineapples was moldy and could not be eaten. Very unsatisfied and embarrassed! I feel for this kind of money, it is right to expect a fresh product. The recipient only told me because she knows how expensive these are and she felt bad that I didn't get what I paid for.

Buyers beware!
I ordered an edible arrangement order woo89566526 for my sister's 70th birthday she posted a picture and when I saw it, it wasn't what I thought I ordered so I called the store in phoenix where it was delivered through.
She said that's how I ordered and I said no I thought it had something else. She wouldn't give her name and was extremely rude. So I hung up on her. My sister called me the next day and said some of the fruit was rotten so I called corporate (daniel) and they said they would have it replaced. I said thank you and asked my sister if she ever got the other and she said no. So I called corporate once again (unis) this morning and this was a different guy who said the store said I was rude and a liar! Really?! I am done and I will make sure to tell everyone how sad t6his store is as well as how corporate is. I will never order from them again. I threw 65 dollars out the window. Talk about bad customer service!

I was gifted an order of chocolate covered fruit. Received the order and the order was melted and crushed. Called to report this to Edible Arrangements.
New order was sent. Received the order in the same condition, un-edible.
(This had been sent as a condolence gift for my family due to the death of my mother).
I sent an email regarding the second shipment, and received no response.

NOTES:'
FIRST: I was told by customer service at Edible Arrangements after the first order that this was to be the only replacement. I understood that, but i expected at least an apology for the second un - edible shipment. I didn't rhear back from them at all.

Secondly: When I called about the first un-edible shipment customer service did off to refund my money. I did not select that offer because it was a gift and didn't want the person that sent me the gift to know that it was not edible.

I placed an order W2001473581 last week for my parents Anniversary.
My mother thanked me, but told me never to order from there again, for the most part, the fruit was terrible.
Apples were bad, melons were hard and sliced at the core.
My mother told me it was a disgrace and you should be embarrassed sending that out.
I would personally like a refund. Guess I will stick with flowers.
Order # W2001473581, placed thru Elmhurst, NY - 1362 on Friday, October 2, 2020.

Kathy Wiley
[protected]

This order was placed on Thursday early in the morning PAID in full! The Birthday recipient NEVER received the order merely because the Edible Arrangements choose to handle this order til after 5pm? The birthday recipient was at HOME all day long? ALL DAY! Waiting for her birthday gift because EA don't feel that birthdays are to celebrated LATE in the day!? I think this speaks volume and shows slothful business practices! Who PAY for slothful service? The birthday gift did nit ARRIVE ON TIME for her birthday!?!?

I understand that on holidays especially on Mother's Day deliveries must be busy, but to receive a basket at 11:10 pm when my mother had already gone to bed and then for my sister to check it and it's all melted and water all over the basket and the strawberries hot is unbelievable, plus it was delivered in a regular car a personal car not a van where things are kept cold!. My mother was waiting patiently I just recently moved from California to Arizona and she is recuperating from leukemia. She sent me a sad message " my gift didn't arrive " my sister received a call from the store at 8 pm asking how my mom like the arrangement, she told them it never arrived, they checked and said the driver will be there at 10pm so an hour and 10 after he shows up and he still has other deliveries, I fell bad for those people that will receive crap gift that is unsafe to eat, being that it was not refrigerated for who knows how long, a Mother's Day gift this was not!