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1.1 143 Reviews

Cadbury Complaints Summary

5 Resolved
138 Unresolved
Our verdict: If considering services from Cadbury with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Cadbury reviews & complaints 143

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6:33 am EST
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Cadbury Cadbury

I have been to Portugal on holiday and stayed at the Eva senses hotel In Faro from 8th -11th February ‘24. I visited the spar supermarket across the road and bought a fruit and nut chocolate bar. I found a small peice of wood inside it!

Purchased On 9th February ‘24

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12:49 pm EST
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Cadbury Cadbury Celebration

My Friend had purchased a Cadbury Celebration from Flipkart which has been expired as well as we received a wholly damaged product and chocolates are in very poor condition. I have enclosed the invoice for the same and details of the vendor is mentioned below.

Flipkart Vendor Name- SURPRISEFORU E Commerce Pvt. Ltd

Flipkart Vendor Location- 1, Trilok Bunglows, Near Lad Society, Near Vallabh Row Houses, Bodakdev, Landmark : Beside Bhaskar Rai

Pandya Community Hall District : Ahmedabad State :Gujarat,, AHMEDABAD - 380054

GST: 24AAWCS0036M1ZZ

Order Date- 05-02-2024

Receiving Date-11-02-2024

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9:14 pm EST

Cadbury Cadbury chocolate

What has happened to your once great bar of candy? It is not what it used to be and it is inferior to what I remember. The chocolate is not as creamy and luscious as it once was. Did Hershey mess up the best chocolate bar in the world? I would pay more for your chocolate but it now tastes off. The eggs are especially off. Damn you greedy corporations. A few bucks more and you lose thousands of customers. I am ashamed of you. If it it works don't mess with it. Remember "new Coke"?

Claimed loss: $5.00 dollars

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7:53 am EST
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Cadbury Wispa chocolate bar pack 4

Chocolate is tasteless and is pale not nice to eat it taste like chalk very dry

Had to disregard the packet

Would like to no why please

This was bought at Downend Post office Downend Bristol Bs16 5UJ

On the 14 th November 2023

Desired outcome: Why had this happened? Refund

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3:16 pm EDT
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Cadbury I'm complaining about your whole nut chocolate.

The chocolate have small black stuff in. And I found hair in the chocolate, this is unacceptable. I love wholenut chocolate, but how can I trust cadbury chocolate again. I do have proof I'll send your the pics of the chocolate. I'm really disappointed in this, your products where alway the best for me but I don't think I'll ever by wholenut chocolate.

Desired outcome: [protected]@gmail.com

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6:54 pm EDT

Cadbury Cadbury silk chocolate bar

Somebody took a bite from end crunched end back up put white thing around it and packed it sealed it and everything.

Disgusting were does my Cadbury come from and I eat it always especially the eggs.

And it was sealed 100% I just bought it like 2hrs ago from this Indian store I just went to try something new and I found this silk Cadbury never seen.

Kinda wish I didn't now cause it looked so good on the outer wrapper.

Tell you one thing lucky the kid didn't eat it cause he be very sick most likely what ever this is.

I can send it all back to you.

Says it's from India thought all my Cadbury was from Canada and states.i work for maple leaf food in quelph so food production is a pretty big thing.

Don't want nobody getting sick you know.

Desired outcome: I did spend 2dollars and 50cents on it.You tell me I love Cadbury and eat it everyday.Don't like getting ripped off how but my money back and an apology.And if you think of something for one of your loyal customers then so be it.

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2:55 pm EDT
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Cadbury Dairy milk rs 40 pack

Fungus found in chocolate.. Dairy Milk Rs 40 Pack
Product Details are as mentioned under
Code A30517 B 4 2 ,Packed May 2023 16:58,Use by Apr 2024
Purchased and opened on 10 Sep 2023
From a store in Nellore, Andhra Pradesh, India
Please Find Attachments
Image of chocolate and batch Details posted
This would be very negligent amount for you but of great value for me.. I come from a background where having this chocolate is also considered as a privilege
Your response would be of great value.
Looking forward for your reply

Desired outcome: Please refund.. Response would be appreciated,Contact number [protected]

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9:48 am EDT
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Cadbury silk oreo chocolate bar

i bought a Cadbury dairy milk silk oreo chocolate bar worth 85 rupees from a near by shop .When I opened the product it was covered in oil and smelled different , even though it smelled different i ate the oreo dairy milk and it gave a weird after taste so i checked the expiry date and it was within the consumption period . so to confirm whether this happened only in this shop I went and bought from another two shops and found the exaxt same thing ,Ichecked the expiry date of the two chocolates and i was also within the same date .after eating the chocolate bar it gave me stomach ache .

Desired outcome: i would like the company Cadbury to get back these chocolate bars and sell new and error free chocolate bars the consumers.

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5:08 am EDT
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Cadbury Diary milk chocolate and 5 star

Respected sir,

I am customer from Mumbai, Recently I purchased Cadbury celebration for Rs.50. I am unable to eat the dairy milk chocolate as it contained some white dotted mark, which looks like fungus.

Kindly check the product photo attached with this mail for your reference necessary action.

Thank you.

Malini Manokaran.

Kindly do the needful and take action accordingly.

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3:53 pm EDT

Cadbury Silk and bubbly silk chocolate which turn whitish and bubble turned whitish and inside the chocolate there are lots of holes like home of bees

Today on 14 the July my hubby bought two large silk chocolate which cost is 170 pckd 19/2/23 used by 18/2 /24and another one bubblysilk cost 185 old 28/2/23 used by25/11/23 but when it opened both are turned whitish and lots of ghee on the rapper of the silk chocolate and bubbly chocolate has lots of hole like bees home. Plz check this concern . It happens many time but ignored but you can’t play with the health of people we always believe in Cadbury but now you people are playing with the health of peoples plz check this concern and solve it .my mail id [protected]@gmail .com

Desired outcome: Plz refund and quality per dhyan do

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3:13 pm EDT
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Cadbury Chocolate ( Cadbury dairy milk #cheerForAllSport

I just bought a dairy milk chocolate from my nearby renounce bakery shop

And when I opened it I was in shock

As the chocolates looks like dipped into sand and most probably its on the half path of making

If I were not thr at the time of opening this chocolate and might be some infant may consume this how harmful this will cause and react to his or her body then how will the company will pay the compensation for the loss

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11:19 am EDT
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Cadbury Cadbury cream egg

I am very annoyed as a couple of days ago I bought my son cream eggs and both multi packs which I had bought on Saturday 20th may 2023 was very bad as 1of the eggs was like very old off whitish colour also tasted like very old bit offish taste another egg from the second pack was also quite bad as there was a hair between the wrapper and the chocolate egg my son had already bit into the egg but unfortunately the hair then happened to be stuck in his mouth causing him to get chocolate stuck due to choking and took some time before hair was able to be took from his mouth

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6:02 am EDT
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Cadbury Caramel easter egg

Hi

I am not one for a complain but I have a very upset child when boys boys received a caramel Easter egg over Easter bought from Sainsbury

3rd April

When they were opened one of the eggs was white coloured smells funny and tasted awful and speckled which looked off or out of date even the small egg that comes in foil too was nearly white, my son was incredibly upset as I didn’t let him eat it as it looked vile, therefore missed out on his egg from the Easter bunny!

Please help as I have a upset boy

Desired outcome: Replacement or compensation in some chocolate form as that is all he wants he loved chocolate and is a massive Cadbury fan !!

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5:30 pm EST
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Cadbury Cadburys giant chocolate buttons

Hello … thought I would send you some pictures of the GIANT chocolate buttons which I bought on Saturday night …we were at the Hexagon theatre in Reading so obviously they were more expensive than we usually pay …

I’ve bought them many times but never have they been this shape 😳 but they did still taste good !

Did something go wrong with the manufacturing process ?

Or is this the new size / shape of the giant chocolate buttons

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11:00 pm EST

Cadbury Mini eggs chocolate bar

My mini eyes chocolate bar was purchased today around 6 pm I have to only just opened my chocolate bar to descover that my "mini eyes" chocolate bar isn't even crushed mini eyes may aswell have been mini smarties i'm shook to know this information could they not have been crushed nd put into the chocolate before molding this was shocking to descover and has now put me off nd has forced me to feed it to my child as I do not want it anymore nd will now needing to be wasiting another £1 pound 25 pence on a bag of real mini eyes im shook and I may aswell of crushed mini eyes my self nd places them in a normal cadburys melted chocolate nd put them it in a mold my self please take this to consideration as I may sound silly but mentally I have issues nd this has upset me may saound stupid but bec I have mental issues it has made me realise how upsetting this is nd I could not be the only one thank you for listening please take this to consideration x

Desired outcome: i couldn't eat nd i was very upset has been eaten by my child or i would show you

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2:54 pm EST

Cadbury Product--- Cadbury Chocolate Bar

I did not know who to contact about this but I have a complaint about the Cadbury Chocolate Bar I purchased from my local Target store yesterday. I had not purchased one for quit sometime because the price of the bar has gone up quit a bit. I did buy one yesterday and to my dismay I could hardly bite into it. The bars were always a softer texture but this one was really hard .The BB date said 1/2024 and that was even hard to read on the package. Just wanted to inform you of this. If this is the texture of the candy bar now (hard) I won't be buying anymore. This was always my favorite candy bar too.

A very unhappy customer

Shon Duncan

258 Windsor Ct Unit D

South Elgin, IL 60177

Desired outcome: I would appreciate a response about this complaint and your product.

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11:12 am EST
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Cadbury Hero’s share box

Hello

Well I received my hero’s share box from a friend, when I opened them I found two full size twirls inside, which I originally thought oh great what a bonus however I have since realised that there are not any little twirls inside so made that’s why they are there ! Well to my horror someone has split a multipack bar ( clearly stated on the side of the chocolate bar, see photo for proof) it clearly states that this should NOT be done,

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8:21 am EST

Cadbury Cadburys heroes

To whom this may concern

I bought myself and my sister a tub each of cadburys heroes (please picture below) to say we and our kids were disappointed is an under statement!. The taste of each chocolate wasn't creamy and milky as they have tasted before over the years, they leave a very bad after taste and arnt pleasant,have you charged the recipe of the chocolate? And if so why? You’ve also changed the size of each chocolate, why? I would be grateful if you could get back to me asap.

Regards

Anna Furnell

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10:44 am EDT

Cadbury Cadbury Caramilk

Hello

Today I purchased two bars of Cadbury Caramilk from my local Homebargins store in Salisbury Wilts

I am very dissatisfied with the flavour of this product- mainly because there is no flavour, just a sweetness of sugar. No chocolate and definitely no caramel taste.

This is the first time I have tried this chocolate bar and was extremely disappointed- not the normal standard from a Cadbury product at all.

Desired outcome: Refund or replacement- preferably with a different brand from the Cadbury range.

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9:54 am EDT

Cadbury Box of milk tray chocolates

I just got what I thought was a nice big box of Cadbury milk tray chocolates for my birthday and Thursday. Just opened them this afternoon to enjoy and share a few with my kids as a nice treat. However they look absolutely dreadful, look as if they’re Matt like a chalky covering and some have caved in. They usually look appealing and shiny. I checked date with them being a present and still in date until dec. I’m so disappointed with cadburys for this. Definitely won’t be eating them as don’t look appealing at all. They’re dated 18/12/22 and code underneath is OWR0120732 21.15

I’m not sure if it’s been a faulty batch or something. But I thinks it’s a disgrace from

Cadburys when they’re such a huge well known company. My children were so disappointed they couldn’t share my birthday chocs.

Desired outcome: New fresh decent box of chocolates to replace these awful ones!!

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Cadbury contacts

Phone numbers

800 818 181 1800 678 708 More phone numbers

Website

www.cadbury.co.uk

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