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Edgars Fashion / Edcon review: unethical behaviour and very poor customer service

L
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4:09 am EST
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on the 15th of December I placed an order on the Edgars online site, as per the site my order should be delivered however I opted to collect from my nearest branch which is sandton city. on the 19th I contacted sandton city to find out if they have received my parcel or how will I be notified, gentleman by the name of prince told me to wait for a call or an email... I received the call on the 21st stating my order is being picked and it will be at the store( sandton city) by the 22nd off December, the 22dn around 13H45 I contacted sandton city Edgar's he gave me a number [protected] contacted the number a lady picked up and gave me so much attitude that I got confused, however she requested to call me back on ma cell which she did she den said she will speak to the relevant department and get back to me I asked when how soon will she do that she then said she does not know I should wait for her. while on it she kept on asking me to hold while she speak to god knows who on another line. this is not how a customer should be treated. am so disappointed on ma first attempt of purchasing at Edgar's online

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635 complaints
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Edgardale, Press Avenue, Crown Mines, South Africa
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