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Edgars Fashion / Edcon Customer Care Service

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Complaints497
Pending1
Resolved1

Edcon Ltd

Edgardale, Press Avenue, Crown Mines
Johannesburg
South Africa - 2092

Customer Support Phone Numbers

+27 86 011 2442(South Africa) 78 50
+27 11 891 8000(International) 13 15
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat8:00 AM - 7:00 PM
Sun9:00 AM - 5:00 PM
Plus

Edgars Fashion / Edcon Complaints & Reviews

Edgars Fashion / Edcon / edgars account

In
Sep 10, 2019

My account was handed over to SSDA for collection. I received a settlement offer, made an arrangement to settle the account in June 2019, which was successfully debited. I was then told to wait for 41 working days to receive a paid up letter which I am still awaiting. This has a huge...

Edgars Fashion / Edcon / misappropriation of financial information; non-response to paia application

Lo
Sep 09, 2019

Dear Sir/Madam, In 2018 it was brought to my attention that a report into my credit profile was requested from and generated by a company called XDS. This report was found in possession of a third party. When I queried this with the company involved, I received the following feedback: "The is no...

Edgars Fashion / Edcon / kangol bra

Wi
Sep 04, 2019

Edgars Fashion / EdconGood day I recently bought a 2 pack kangol bra. I have never wore a more uncomfortable bra. I am so upset. Is there any steps I can take to contact kangol? I would like to report this matter. I have been having headache from the first day that I wore them and I thought that it would get...

Edgars Fashion / Edcon / cell phone contacts

An
Sep 02, 2019

I have been an Edgars Account holder for about 7 years now. I usually receive an sms informing me of my instalment and due date, but never really check my statement because the only thing I currently have is cellphone insurance. Saturday I decided to download my statement and it turns out...

Edgars Fashion / Edcon / my credit account

Nt
Aug 31, 2019

my edgars account has been blocked without my consern, i dont even know why i was blo. when i went to the store they gave me a number for "mydebtassistance" thhey said it was going to be unblocked i must send an id number and my signiture i have done that and i havent gotten any response...

Edgars Fashion / Edcon / kangol push up bra

Ro
Aug 29, 2019

I purchased a kangol twin bra, it is the most uncomfortable bra ever. I did purchase this brand before and loved it, for some reason the fit on this is so scratchy and pokey at the sides and top at the band. It says it's a push up, it's far from that as it makes my boobs flat. I would...

Edgars Fashion / Edcon / they falsely made me pay for what I did not agree to get more did I get it but I was paying for 8 months

Ss
Aug 27, 2019

Hi I have an account with Edgars and 11 months ago they deliberately signed me up with a contract for data and airtime that they did not give me, I have been paying for it and when I am asking for my refund they just ignore me. I have called them so many times before and u have struggled...

Edgars Fashion / Edcon / account

Cl
Aug 24, 2019

Good Day I opened a Jet account and explained to the consultant that I want my account to have the 6 months option not knowing that it doesn't exist anymore and he never explained this to me. I collected my card on the 6 August explaining I don't want any of the account benefits. On the 12...

Edgars Fashion / Edcon / shelley full panties

Ca
Aug 20, 2019

I only purchase Shelley brand panties but would request that you please use broader elastic. The elastic used might be fine for kids, but trust me they don't work for adults. I end up sewing the sides smaller or it feels like the things fall off all the time. I can actually feel them...

Edgars Fashion / Edcon / rayban sunglasses

Gu
Aug 20, 2019

I purchased a rayban sunglasses from the sunglass hut inside Edgar's store and my wife has taken it three times to be resized she was told by Mustafa Ismail that he will change it after they looked at my pop they said nothing can be done as it is 3 months old and then this guy started to...

Edgars Fashion / Edcon / Wrong allocation of payment - account in arrears but payment was made 01/08/2019

Ta
Aug 15, 2019

Edgars Fashion / EdconIt has come to our attention that my payment made 01/08/2019 has not been allocated to my account. I have attempted countless amounts of time to contact the payments department with the proof they require and i have not heard a single word back regarding this matter. This is possible the...

Edgars Fashion / Edcon / unethical behaviour - selling a policy

No
Aug 15, 2019

On 03 May 2019 Miss JD Lukhele went into Edgars Protea Glen to pay her account and she was assisted by Zilo Sello - Agent 1340066, Informed her that she was pre approve for a credit increase and Miss JD Lukhele said she was not interested and Sello advised her that she must take the credit...

Edgars Fashion / Edcon / unhygienic conditions & bad management

Aug 14, 2019

I live next to the mall at Northwold ext11, we suffer rat infestation coming from the receiving area where trucks deliver, the store has no bin they throw their trash on the floor feeding rats, the area is filthy, papers everywhere, meat bones, etc. Its a haven for rats I'm considering...

Edgars Fashion / Edcon / outstanding payment messages

Me
Aug 12, 2019

I pd my acc via eft (amount due) on 1 Aug2019, received calls on 7 Aug re outstanding payment. Received sms 9 Aug re outstanding payment. Phoned 12 Aug, amount due still outstanding. How long does it take to update your system?? Being harrassed with messages and calls although acc has been...

Edgars Fashion / Edcon / shelley 3 pack bras

Za
Aug 07, 2019

Edgars Fashion / EdconGood day I purchased underwear from Edgars on 15/06/2019. Not long after, the one bra started to tear between the cups. Now, I have another one with the metal coming out. Underwear is very expensive, you cannot return it or get a refund, but you expect from us to pay for underwear and...

Edgars Fashion / Edcon / edcon group account fraud and non rica compliant

Nh
Aug 05, 2019

Since submitted a dispute on the 18 July 2019 for fraudulent transactions on my account. Still no response or contact and now is more than 10 working days. Lots of inside job accounts fraud for Edcon Group. Fraud done on my card while I had my card with me. 1. My email statement wa...

Edgars Fashion / Edcon / shelly underwear

Ja
Jul 31, 2019

Bought a 5 pack of shelly underwear about 2 or 3 months ago and only just started using them last week, i now notice that 2 of them have missed stitches at the elastic... This is really poor quality in this batch... I only ever wear shelly and never had this issue before, however I am...

Edgars Fashion / Edcon / clothes quality

Lu
Jul 22, 2019

Edgars Fashion / Edconon the 2nd of July 2019 we bought clothes for my son at the east rand. he wore pants a few days later and after 1 wash I realised the pants were torn, I returned the pants but now the pyjamas he wore last week are damaged after 1 wash as well. i do not have proof of payment with me as i am...

Edgars Fashion / Edcon / edcon accounts department fraud

Fr
Jul 16, 2019

15/07/2019 Edgars Electronic Statement - [protected] I tried to log into my online statement with my ID number and it kept telling me it is incorrect. IMy account then got blocked/suspended for logging in 3 times with the wrong ID number. I send an email to ask what the problem was and a kind...

Edgars Fashion / Edcon / account closure

Ka
Jul 16, 2019

Good day I have requested confirmation on numerous occasions as my account should be settled and closed. I made payment of R 3 575.58 on Friday 21 June. As well as the debit order which was deducted from my account R 333 on 20 June. I also contacted the call center and spoke to an agent but...

Edgars Fashion / Edcon / customer service

Ma
Jul 15, 2019

I would like to utmost disappointed at the Edgars Active Shop in King Williams Town Metlife Mall as one of the staff members showed me and my father that He is unprofessional and incompetent on his job. Four months ago my father had filed a claim for his lost cellphone as he had taken an...

Edgars Fashion / Edcon / poor service at edgars galleria

Pr
Jul 14, 2019

I have contacted Edgar's Galleria on 13th July to speak to the Estee Lauder consultant but she was busy so the lady asked for my name and no. so the consultant could phone me back regarding the cosmetic promotion starring on 21sy July. I had no phone call from them. I phoned the store...

Edgars Fashion / Edcon / estee lauder

Ya
Jul 13, 2019

Had a very rude representative at the make up counter at carnivall mall (15h00). The lady did not look willing to assist me at all and had a bad attitude. Have spoken with the store manager but still think it's necessary for higher management to be informed, and for Estee Lauder to know...

Edgars Fashion / Edcon / manager donald

Te
Jul 11, 2019

I am extremely upset about the way the Manager on duty named Donald was rude, arrogant & seemed to have a hangover or perhaps substance abusing. I bought buccaneer school shoes of which I paid R370 for on the 4th July 2019. My child was suppose to go back to school on Monday when it...

Edgars Fashion / Edcon / black golf shirts for men

Ba
Jul 09, 2019

More than 2 months ago i bought my husband 4 black golf shirts...and ordered at customer service an extra 2 shirts...as they did not have enough in store...the lady took my details and said it would be there in 3 weeks time...they will let me know...after 3 weeks i contacted them and the...

Edgars Fashion / Edcon / personnel which are not serving me with speed

Mo
Jun 28, 2019

I returned a watch last year for repairs which was still one month old at the time. So repairs couldn't fix the watch with the same belts and I was adviced to identify new watch as a results I ended up doing that in Sandton on the 14 June 2019 and todate the was has not been put on road to...

Edgars Fashion / Edcon / blacklisted

Fr
Jun 18, 2019

Good day I tried to send an email 2 edcon HR and im not receiving one response from them. I have worked for edcon almost 6 years and i am not with them anymore. I lost my job due to something that happend.. Last year i received calls from legal that i was handed over for an account i dont...

Edgars Fashion / Edcon / adding payments to my account without my consent.

Ni
May 29, 2019

Good Day two months ago I checked my statement at Edgars. I found out that i have been paying double the amount for a funeral and accident cover, a simcard/cellphone or airtime from 2015 and someone registered me to received a club membership book from Jet. I am aware of the Accident and...

Edgars Fashion / Edcon / unauthorized mobile content charge: account rh lucas [protected]

Ri
May 21, 2019

My email to [protected]@edcon.co.za+[protected]@edcon.co.za on 12 May 2019 refers, which remains unresolved. I quote the content as follows; "I recently discovered that I have been billed for 'Mobile Content' since January 2016; this was unauthorized and against the spirit of the Consumer...

Edgars Fashion / Edcon / product

Ta
May 16, 2019

Very disappointed with Edgar's. It seems like you are not interested in your customer complaints and dealing with them. I have no further choice but to contact the ombudsman and lodge a formal complaint against how you have robbed me as your loyal customer. I queried this about 3 month...

Edgars Fashion / Edcon / perfume

Ac
May 09, 2019

I bought 2 bottles of Tom Ford in a month, about 2 months ago. The one bottle smells like something completely different and the other bottle that smelt perfectly fine, had the spray mechanism break after about 2 sprays... nothing comes out at all! R7000 on 2 bottles of waste! Not exactly...

Edgars Fashion / Edcon / service

Pe
May 07, 2019

I had a problem with one of the stuff members from Edgars Maponya mall her name is Duduzile. I asked her about a paire of jeans she told me that she was at lunch, and i must ask another stuff member. I was confuse cos i was asking for direction not for her to take me there. She also gave...

Edgars Fashion / Edcon / fraudulent debiting of my account for airtime and data

Pr
Apr 07, 2019

i recently applied for credit and was informed that edgars has blacklisted me. edgars never contacted me regarding this arrears at any time. i did not purchase anything from edgars in a very long time so i requested a statement which reflected that it was for airtime and data. i never took...

Edgars Fashion / Edcon / accounts

De
Mar 25, 2019

Please send me an email address that works, as I have sent to all the email addresses that were given to me on the phone, by the way I waited for 7 minutes before I got through. I have written to them complaining about how my account was handled. I was given so many different email addresse...

Edgars Fashion / Edcon / no signage or staff to indicate that there is a men's fitting room.

Ru
Mar 02, 2019

Edgars Fashion / EdconI went to Edgars in Paarl Mall on 2nd of October 2019 with my eye on buying a shirt. When I went into the only designated fitting room I was shocked to find ladies getting dressed with open doors and standing outside the cubicles in their underwear. When I went to the desk to complain they...

Edgars Fashion / Edcon / customer service

Ol
Feb 18, 2019

I took my phone, which was purchased on Edgars Acc, in for repairs on the 3rd of February. I have it insured with hollards at Edgars. The lady at the cellphone counter assured me, the courier will collect the item on Monday the 4th, and she will be able to give some feedback on Wednesday...

Edgars Fashion / Edcon / Fraudulent Data and airtime bill handed over to debt collectors

Ma
Feb 15, 2019

Good day, Please note ref: EDRF [protected]. My account number [protected]. From December 2018 I've been calling RMCS to refund the fraudulent data&airtime bill the Edcon has handed over to VVM debt collectors. Ive been put on the ICT as bad payer cause of this account which I never...

Edgars Fashion / Edcon / the quality of the dress

Kh
Feb 13, 2019

good day I bought a dress which cost me R399 at Edgars Van Der Walt on the 19th of November 2018 I have worn it twice but the colour has changed. I tried to return it back, but the so called manager by the name of Paulus Mojalefa told me that the dress is like that after washing it twice what...

Edgars Fashion / Edcon / refuse to close my account

Rd
Feb 06, 2019

Edgars Account Nr [protected] On 05/12/2018 I settled my account (R319.51) but when I received my next statement dated 07/12/2018 there was a balance of R26.52. I immediately sent them an e-mail but they refused to close the account if there is an amount outstanding. I am extremely busy...

Edgars Fashion / Edcon / promotions sent to clients to increase their credit limit

Dn
Feb 02, 2019

So, over the past few months I have been receiving sms's from Edgar's to increase my credit limit and get 40% off my next purchase of over R1900. At the beginning of January I decided to make use of this promotion and called the call centre. I spoke to one on of the agents and she told me...