Ed2Go review: ed2go partners

My daughter signed up for Life Coaching Certification and only took 10% of the course. I wanted to transfer 50% of the money I paid to another course or get partially reimbursed.

I approached customer service and after being told about the fixed process and lack of flexibility, they told me my case was not "worth" escalating to a manager, declining my request.

I understand processes are needed. However, no matter the situation, escalation to a manager should be available. I have received only emails but no calls. All I wanted was the opportunity to discuss my situation and negotiate an outcome that would be favorable for both parties. Even if the outcome was not favorable to me, I would have felt better if a manager had called.

My daughter will not be taking any more online classes with this company anymore

Patricia Stewart