EasyJet’s earns a 2.0-star rating from 2 reviews and 246 complaints, showing that the majority of travelers are somewhat dissatisfied with flights.
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unprofessional airline
I flew easyjet many times but last 28th and 29th April 2009 had the worst experience ever: flights delayed, aircrafts unavailable, missing staff.
What happened:
I had to flight to London Gat from Rome, flight EZY5258 @ 21:10 on 28 April 09. Went to Fiumicino airport with a boarding pass printed out through the website, I proceeded directly to the gate. I could not find my flight on the departure screens so I called up the airport and they said the flight was scheduled at 22:10 with a different number (that flight was on the screens). So I had to wait and then decided to go to the gate around 21:30. Guess what? The flight wasn't on the screens anymore. So I went to the gate and the flight wasn't there anymore... It was DEPARTED (on time, at 21:10!).
Then I went to "ARE" ticket counter located on terminal B which was closing and the unkind, unprofessional employee told me that she couldn't help since they're not Easyjet.
So I went to ADR (the company which manages Rome's airports) to complain about the wrong time schedule but they said that it wasn't (of course!) their fault since they only display airlines feeds.
On 29th April I went to the airport again to complain and to look for a solution, but figured out that Easyjet does not have neither an office and employees at Fiumicino (and many others) airport. So basically you have to call their customer service (which charges you 1€ per minute!) but... they don't help you with reprotections! Basically they don't put you on another airline flight. They tell you to go to their website to file a complain, and if you want to leave you need to buy another ticket. This is Easyjet.
Any other airline would have changed my ticket with apologies, Easyjet told me to buy another ticket!
So, without having a different option, I did. And, guess what again? The flight scheduled at 16:50 actually left at 22:15 and it cost me around €200.
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off
When I booked a flight for myself and a friend online, I put my name and her name and only when I printed off the e-ticket, I realised that it did not accept my friends name. When I finally got round to talk to somebody on an Easy Jet Desk at Stansted Airport, I had to pay £106 (!) to change the name - this was more than the original ticket had cost. My suspicion is that Easy Jet (at least at times) put a default on their booking system that it would not accept other names and you only find out when it is too late - and then they make profit on the name change.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have just phoned Easyjet to make a forename change. I had put a mate's nickname in instead of his proper forename. It took around 3-4 mins when I had got through and they did it free of charge!
Good service indeed!
Mark - www.free-console.com
It's also easier to book with another airline who don't charge you extortionate fees to change a name. I have just had to change the name of a passenger no longer travelling with our group to be confronted with a £45 name change fee (just about fair enough), but then to add insult to injury, an additional cost of £130 (because the cost of the flight has increased that much since my original booking), and then on top of that a 2.5% charge to use Visa. Last and only time I will ever use Easyjet. This has now more than doubled the cost of this flight and I find this totally unacceptable.
Another tip for next time - it's always MUCH cheaper to change flights, bookings etc through "manage my booking" than by calling.
Another tip for another time - unless you *have* to fly from Stansted, or have got an amazing deal and are travelling with handluggage only, it's often cheaper to fly with another airline - for example, I am going to Istanbul next week, and only booked the flight last week. Cheaper to fly from LHR, which is more convenient for me, with Turkish and Swiss and at the time, only £20 more for BA. I sometimes book very cheap flights far in davance for amazing prices - but it's often a false economy as plans change and then it's cheaper to junk the tickets and fly scheduled than change anything on a budget flight.
We all know Easyjet & such like are bugjet airlines & Most people will agree it is fair & justified to be charged an admin fee to change a name but how can anyone believe it is fair & just to charge over £100 for a minor clerical alteration on a seat for a flight that has already been paid for & reserved? I have just been billed £108 to change a name on a flight I bought in mid march for only £78 & I think it's disgusting. That's my spending money for the trip all gone.
You get what you pay for. You want cheap pricing, then expect cheap service!
I've often booked multiple tickets on EJ in the past - it's easy to make a mistake if you're not concentrating 100% or you're tired or something, but in this case, there is no default when it comes to passenger names - you have to fill them in or select them, depending on your account preferences that you've set them up. And yes, it is expensive - I once accidentally booked a ticket in my mother's name whilst using her computer: £22.50. A tip for the future - it's cheaper to change it on-line through "manage my booking" than over the 'phone - not that that's much good to you now.
I travel by Easy Jet on a regular basis and have neaver had any problems with their booking service. You have to read it carefully or you will be paying for items that you don't require. Abount 90% of the compliants are not justified its just because passangers can't admit they made a mistake.
The service on on board is poor the food terriable but then pay for it take you on. Stop complaining.
excess baggage charge
4 adults travelled by easyjet to murcia from gatwick airport for a golfing holiday. We had paid the extra charge to take our golf clubs and my party of four sailed through gatwick check in without a hitch.
On the return journey we check in all our baggaged including golf equipment and our luggage all went through the rubber flapped doors to then be told that we were 31 kilos over weight. We argued this with the rudist and most unhelpful women on the check in desk that how could we be over weight when we had less weight coming back tha going. She then issued us a chit and told us to take this to the enquiry desk and pay for the excess baggage weight. This work out at 12 euros per kilo (Total 372 euros).
We argued this with another most rude and unhelpful women and asked her what would happen if we did not have that sort of money. She replied in her very smug manner that if we did not have the money then we would have to leave our luggage behind.
My major complaint was that the wording on my paper work says that the maximum weight is 20 kilos per person and there was not a limit on the golf equipment because this was an extra cost that we already paid. We were told that the max weight of the golf clubs was 12 kilos. There is no way you can take a set of colf clubs weighing 12 or les. It is not possible.
I feel very let down by easjet as I booked this flight and organised the whole trip and at the very end of our trip we have been robbed because of the wording on the easyjet web page. It clearly states golf equipment paid in full.
Our party was put in a position that we had to pay or lose the flight or our luggage.
When we got back to gatwick we complained to easyjet customer service who basicaly told us the same story. That is the weight limit and we have gone over it.
Questions
1. Why were we let through customs at gatwick without any charges if we were over weight.
2. Why is the wording not clear on the web page. Is it to deliberatly catch you out?
3. If we were over weight on the outbound journey, why did easyjet not make us aware of this. Is it that they knew we would get robbed on the inbound flight?
4. Why did the rude spanish women on the checkin deck let all the luggage go through before telling us we were over weight.
The complaint has been investigated and resolved to the customer’s satisfaction.
I hope you got your money back. In Spain, it's fashionable for women to be rude. They're disgusting. Who would [censor] then after smelling their breath and BO: Ew.
ripped-off
To: cor.[protected]@easyjet.com;
investor.[protected]@easyjet.com
Subject: Communication
Date: Fri, 24 Apr 2009 12:21:59 +0100
Good Afternoon,
I would like to express a serious complaint regarding EasyJet hand luggage policy, customer service at Gatwick Airport and customer service on board the aircraft. If this has not reached the correct person, I urge you to forward it on to the relevant member of staff. This complaint will not go away and it will circulate the web via every professional web marketing tool I have at my disposal.
Firstly, I find EasyJet's hand luggage policy absolutely disgusting, inconsistent and unreasonable - on Wednesday 22nd April, I was due to check in at Gatwick for my flight to Paphos. When asked to place the hand baggage in the rack provided, I was abrubtly interrupted and to my astonishment, I was told that the little suitcase did not fit and to take it out and check it in! I was also rudely instructed not to tilt the suitcase! The suitcase clearly fitted comfortably but your member of staff repeatedly insisted that it did not! I ask you, how, when something is so clearly black and white, and the suitcase dropped without obstruction to the bottom of the rack, can you possibly defend the obvious to a member of staff that will not listen or reason with you? THE MOST IMPORTANT fact is that I travelled the EXACT same route with this EXACT suitcase two months prior and many times before that during 2008! This suitcase was previously fine - how could it suddenly not be allowed through this time when it clearly fitted into the rack?
This is absolutely unacceptable and I find it to be an extreme insult to my intelligence! In an attempt to lower the defensiveness of the check-in lady, I tried to talk about it to make her see that everything was fine, but by that stage she warned me that if I did not check it in, I would not be able to fly! To that end, she called over another lady, completely misconveyed the whole story to make out that we were causing trouble and this second lady took our tickets, RIPPED THEM UP IN FRONT OF OUR FACES AND STATED IN HER MONOTONOUS VOICE THAT WE WOULD NOT BE FLYING! This is disgusting! After speaking with a superior, we managed to get our tickets back but we were blackmailed: either pay for one hand luggage (when it clearly fitted into the rack) or don't fly! Why I ask you was there no will to accept you had made a mistake? Why was it so difficult to let us through with a suitcase that had been fine less than 2 months before? I think it is very obvious here that Easyjet is trying to rip off its customers and increase revenues by refusing to accept that the hand luggage fits! We were faced with a bill of £166 and if this happened with every customer, that is like selling extra tickets! Know that we are not stupid, and you will not get away with ripping the public off. This is broad daylight robbery and an absolute scandal and it will surface.
First of all, you should be worried and embarrassed that the Easyjet brand name is being tarnished by a group of young, inexperienced and rude personnel at Gatwick (Pauline was the name of one of them) and secondly, you should not be surprised if there is a severe drop in your number of repeat flyers. With this behaviour, mistreatment and humiliation, Easyjet clearly has zero level of customer service. Having the 3-Star, low-cost airline status DOES NOT mean that your personnel can be as rude as they like, or get away with murder so to speak.
Being subject to this outrageous treatment and having paid £166 for a suitcase which DID meet your hand luggage policy, I feel Easyjet should accept its mistake and compensate me for the £166 my partner and I had to pay. If this matter is not settled within the next 7 days, I will have no other option than to expose this scandal via any means of communication I feel will have the widest reach. Being director of a London marketing agency, I shouldn't think this will be a problem as with our in-house Search Engine Optimisation skills, we receive very good rankings for any reviews we put out on the web. Viral marketing as you're aware is also an extremely effective marketing solution. I will not rest until that £166 is refunded back to the credit card from which it was taken, out of principal.
You may also want to release a large quantity of your cabin crew who like to 'police' the aircraft rather than provide any real customer service. I found them all to be appalling, rude and trying to intimidate passengers in a way that you would definitely not accept. I am not quite sure what life expectancy Easyjet has, but one thing is for sure, if something does not change now you will likely face a VERY difficult time ahead. I hope that its investors do not have TOO much invested.
The complaint has been investigated and resolved to the customer’s satisfaction.
Flew from Gatwich to Cologne on January 4th 2011 and I was very negatively surprised that what seemed like young people with teenage spirits (the cabin crew) were responsible for the safety onboard.
Instead of focusing on customers these young cabin crew members were clearly more focused on themselves and chatting frequently in between them in a undistinguished matter, and on some occasions, even flirting. As a customer I felt of clear secondary importance in this atmosphere.
I think Easyjet's processes are probably good, the design and the definition of the jobs processes also, but the execution of these jobs are poor due to the lack of maturity in the people, the way I see it.
I will never fly with Easyjet again, even if free tickets are thrown after me, unless they improve their staff conduct policies in a dramatic fashion. If that means increased operating costs using more senior staff making tickets more expensive and the proposal as a whole uncompetitive, then Easyjet's reason to exist is questionable.
I encourage no one to buy tickets from Easyjet and support their presence in the world.
Nils E.
Gatwich boarding staff is indeed extremely rude and impolite, same happened to us this week-end there, they simply treat you like cattle.
Henk KROON
This is so true and you are left to the mercy of such incompetent staff. I really wish that the executive director to whom the original complaint was emailed took personal interest in resolving this.
I completely agree that Easyjet's is ripping of customers with inconsistent policies about hand luggage size. I was astounded to discover, that, while my bag had fitted into the hand baggage check rack at check-in, when it came to boarding the plane, there was another hand baggage check rack which I was asked to put my bag into before boarding the plane. I had not bought any duty free or added anything to my bag at all. So imagine my astonishment when my bag did not remotely fit the check rack prior to boarding. I was so astonished! Had my bag miraculously increased in size from check in to boarding?
No - the only other explantion was that the rack that checked the size of the hand-luggage prior to boarding was A SMALLER SIZE than the one at check in! Yes folks - out and out fraud, deception, dishonesty and cheek!
I could tell by the expressions on the faces of the staff at the boarding gate that they knew it was dodgy...this is obviously a deceitful ploy to get passengers to pay for bags at check-in.
The girl told me I would have to check in the bag at a cost of £18. My husband had already gone ahead so I had no money, not that I was intending to pay. I also didn't understand that I could check in the bag there, thinking that I would have to go back down to the check-in, which had obviously now closed, which would mean I would miss my flight.
The utterly rude, stupid, idiotic twit at check-in then had the total cheek to tell me that my husband "shouldn't have gone ahead" to which I should have replied "yes, and you shouldn't have different size bag check racks." She then told me to repack - I suppose to make the bag smaller?
In the end she put the bag on at no extra cost when I remonstrated but she still had the cheek to say that she should have charged me for it!
Never again - what an appalling level of service - robbery and utterly awful staff
I have just flown with easyjet from Malaga where I was told at the gate by two of the rudest people I have ever met that my hand luggage which was fine in the UK was not being allowed onto the aircraft and that if I did not pay up then I would not fly. Easyjet's luggage dimensions were thrust into my face and I was offered no explanation as to why my case was fine in the UK and not in Spain. I can only deduce that this is a complete scam by their utterly rude and incompetent staff. I will not be flying Easyjet again.
rip off costs for name changes
I changed a name whilst still in the process of booking a group flight to Barcelona, however it never registered on their website. So when we came to print off the e-tickets we realised that the name change hadn't gone through the system. So I call EasyJet which cost me 65p/min to make a phone call, then they told me it would be cheaper to do it on the web, cheaper? what did that mean, well it turns out that it was gonna cost 22.50 each way, all because their stupid poor booking system hadn't uploaded the correct information.
The complaint has been investigated and resolved to the customer’s satisfaction.
Flying to Alicante from London the Romanian passport was a good enough id requirement. Coming back from Alicante I was asked to provide another id to back up my passport by the BOARDING staff and not the passport control staff.
Reason given : Romaians travel on fake ID and I need to provide more than my passport!
After 7 years of EU we still discriminated, shame on you easy jet !
6 travellers to greece to see friends, seats booked early. Unfortunately due to illness but not insured my son and his partner could not travel. So as not to lose everything we decided that we would go in their place, (His parents, same name, just a lot older)! Taking the same seats on the same aircraft on the same day. Everything is done on line, no human contact, all we had to do was to change the names of two of the passengers. We expected to pay an administration fee even though we were the administrators, this charge was £140. High but acceptable. Then comes the total immoral charge, the difference between the cost of the ticket previously booked and paid for and the cost now. Total payment from us £567 plus the original charges of seats. We will fly this time with easy jet but never again, I feel totally ripped off, they have no scruples and no morals, just big bank accounts no doubt and despite two emails no reply!.
My 83 year old mother, mrs. Muriel macrae, was in a wheelchair
Waiting to board the 17.30 flight from amsterdam to liverpoolon the evening of 29th december. We dropped her off at the special assistance section and left thinking she was in safe hands.
I was very shocked to hear from her at 18.00!
She borrowed a phone and called me to say that she saw the plane turn and taxi away without her! After frantic calls to schiphol we discovered that the pilot said he did not have time to board the 2 ladies in wheelchairs. The ground crew had an argument with him and he proceeded to off load the ladies luggage, leaving them stranded there for hours, they had to wait for the plane to fly to liverpool and back. I contacted t "easy" jet by email the same evening, and since then I have received nothing apart from their cut and pasted text and a statement that they would get back to me after they had heard from "them" who ever "them" may be. I am totally fed up now, all I asked for was an apology sent directly to my mother and an explanation of what happened.
My mother travels by easyjet several times a year to visit me in the netherlands, she loves coming here! Unfortunately as a pensioner she has no option but to fly with them. She can only get to liverpool airport.
Please can you help resolve this. The least they could do would be to give her a free flight, it would show some remorse and they would be perhaps 200 pounds out of pocket!
Thank you
Following a flight with EasyJet on Fri 24th April to London Gatwick from Inverness, I have 2 issues to complain about:
First: I was travelling with my 8yr old son and on boarding the plane we had to sit away from each other as there was not two seats together.
I know you dont give out allocated seat numbers, but I feel that your Air Hostesses should have made sure or tried to enable that a young child is sat with one of there parents.
Second: On the flight an Air Hostess dropped the safety briefing stuff out of the over head locker onto a ladys head. The Air Hostess did not ask how she was and said to her " that couldnt have been that sore" she showed no remorse or empathy and didnt even apologies.
The Air Hostess involved went to do her safety talk and was laughing most of the way through this at the other staff at back of plane. How Unprofessional!
On departing the aircraft at London, the lady involved got of the plane and as soon as she left the Air Hostess started talking about her and said that she was a bit of a drama queen!
We all like to moan about the general public but if she wanted to talk about the woman she should have waited until all the passengers had got of the plane.
I would hope that this staff member involved will at least get spoken to about her manner and immaturity, she is a poor advert for your company, and gives your airline a bad name.
Louise Mcallan
13 April 2017
Easy jet
Airline company limited
Hangar 89, London Luton airport
Luton, beds
Lu2 9pf
uk
me and my wife check in the flight to lyon from gatwick airport at 5.am on the 12/04/09 Easter sunday to 16/04/2017, we both have mauritian passport with indefinite leave to remain in the uk, At the check in desk i specifically ask the girl at the counter whether we were fine to travel to lyon on our passport, she made a phone call then went to see her manager with all our travel documents the came back after 5mins and advised us that as we have indefinite leave to remain in the uk and wrote it down on the visa violation forms she had and inputted no visa required to travel, we were fine to travel, i was very happy and i was looking forward to visit my sister who leaves near dijon that i have seen for many years and it would have been a family reunion as she has not met my wife yet, we boarded the flight on time and arrived at lyon in no time at all, going through immigration at lyon airport and the officer asked me if we had a shengen visa and i replied that we have indefinite leave in the uk and was told by easy jet that we dont need one . the immigration officer asked us to wait aside and that someone is coming down to see us, to my surprise 3 police officers came and escorted us to the nearest police station where the senior officer examined our passport and said that we do not have a visa to enter france and that we will be deported back to the uk on the next available flight, i was really shocked and my wife was in tears as that just ruined everything for us, money we saved, time off we took from work and not being able to see my sister.we were put in a detention center for 10 hours until 9.25pm on the next flight to gatwick, we were locked in the small cell and guarde, we felt like prisoners, imagine i paid money to easy jet and never expected to be treated like this, I am diabetic and could not take any tablets as we were without a drink of water for 10 hours, i was feeling so weak, and dizzy as my blood pressure rose, , my wife has taken photos and videos to where we were held, we boarded the easyjet flight 5006 at 9.25pm and thought our ordeal was over as when we got back to the uk, easyjet has managed to loss our luggage and have to wait for my car for a long time which i have paid BAA long stay plus for 5 days because it was an early returned, hope you look into this matter for me as i dont want anyone else to be in the situation that i have the misfortune to be in, we are both traumatised and for sure would not travel for a long time coming
regards
patrick
I have been trying to get a refund for a duplicate fare from easy jet, they agreed back in February to pay the money, but after 9 months and about 4 emails a month still have not paid up. Would be grateful if someone could give me a head office phone number for them, as all I ever get is customer services, who either try and fob you off, or dont speak English, or the personal email for the company chairman. I think 9 months is a ridiculous time to wait for a refund.
I have arrived in London from Budapest, and I found my baggage completely damaged. The locker was fully removed and for my surprise the bag was partially open... Some of my clothes were stolen and I found some of my other stuff also missing. I was very disappointed with EasyJet, not even for the damage and all the losses, but also for the charge of a so-called "speed-boarding", which is completely useless at the Budapest airport, despite being charged for that... Next time I will certainly look for a better way of traveling...
I will never fly with this airline again.
I tried to book our Christmas vacation as every year but now they put in extra charges for your baggage, sports, taxes, and many more.
This is just not what this airline was all about to start with offering low cost, easy on-line bookings with no frills.
I am afraid the days of easyjet are now numbered and we will be booking with other companies in the future.
They should be renamed as NOT VERY EASY JET AS WE ADD ON LOTS OF EXTRA MONEY TO YOUR BOOKING.COM.
This company was sold out at the right time by Stelios as it cannot supply what its name suggests -EASY.
Try booking and you will see what I mean!
overbooking of luggage fee
We were charge going out £24.00 for two suitcases to Las Palmas which was not clear on our paperwork.
On our return, we paid 36 euros for two suitcases for return to UK. According to regulations, this was incorrect.
We require the refund of 36 euros.
We cannot find any website for baggage refund and so we are writing to you.
J.R. Chapman
email address [protected]@hotmail.com
(o1932 886152).
Easyjet ref: 321480 / EF9JHCL.
date of return to UK 17.03.09
thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
I booked an extra suitcase in advance at £8 and thought that was it, but was charged an extra £11 PER KILO in that suitcase, a shocking £209 fee. Easyjet did not tell me the £8 booking fee did not cover the weight of that suitcase, so I feel cheated.
Just a thought: was your hold baggage over 20kgs? If so, EJ charge you at the airport: you get stung for this even if you have booked your hold baggage in advance. The other possibility might be that you didn't book hold luggage in advance.
To find out if you did book this, go into the help section on the website, and request a duplicate confirmation email. I think you can also do this via the "manage my booking" tab. You have to actively select *not* to take hold luggage - it is £8 per bag per leg, so the total added to your ticket cost would have been £32 - however, if your bags together weighed above 40kgs, you would have been charged excess, which if you book it in advance is 12EUR per kilo - EJ 's website just says that the charge at the airport is higher, and you'll be advised of it at the time.
SO in short - it could be that you hadn't pre-ordered hold luggage, then took a bag each, which cost you £12 each instead of the £8 you would have paid had you ordered it on-line, and EUR18 each coming home. (I can't check if this is right, as EJ don't show the rates if you pay for your luggage at the airport, and I've never done it myself) OR it could be that you were charged overweight, though again, I don't know how much they charge for this at the airport, so I don't know if it makes sense.
My recommendation is to check your booking, and see if you ordered hold luggage when you booked, as it sounds the most likely thing is that you changed the default which is to charge each ticket for one bag each way, and instead were charged at check in. When you pay at the airport, you pay each leg separately (so if you want to take luggage only one way, you need to do it this way or buy two separate tickets, as the system does not allow you to book for your luggage only one way) which could be why you were then charged in Euros leaving the Canaries - it was the charge for taking your luggage home again, as you hadn't already paid it by paying when you left the UK - that charge would only have been for one way.
If this isn't the problem, then check your receipt, and your luggage tags, to see if you were overweight.
If neither of those is the problem, your only option is to call Easyjet or follow this link
http://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/ask.php?p_sid=AWkdlpoj&p_accessibility=0&p_redirect=&p_lva=64&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjgsMjgmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXRlbGVwaG9uZQ**&p_srch=1
which goes to the the talk to us option, and lets you fill in your details.
I suggest also you amend your original post so it doesn't disclose your email address, which in its current format could be harvested by a spambot, along with your telephone number and other details.
Hope this helps - I don't work for Easyjet, but have used them a lot (only when the tickets are rock bottom and I don't have hold luggage though - otherwise, other airlines are generally only a little more expensive for a lot more service...)
damaged baggage / lost items
I had my baggage damaged three times and with no response decided on a more informal letter... Basically was passed from pillar to post for so long that I had better things to do and gave up... which I think is what Easy Jet rely on! My second letter below...
EasyJet Customer Services
24 February 2004
Dear Stelios,
Re: EZY 425 to Glasgow and EZY 447 to Belfast
My suit is wet, my hair is flattened and the rain is dripping of my chin. This is your fault. Let me explain…
I had cause to contact your customer services department as my baggage and its contents were damaged during a flight to Glasgow on……… I have enclosed a copy of the correspondence, which relates to this incident and the response I received back. Please bear in mind that I followed the correct procedure as your website dictates and still I have been palmed off onto someone else.
With reference to my latest flight with you, not to mention the now almost compulsory substantial delay, I have cause to contact your company again. Once again my baggage has been damaged.
The baggage in question is a Samsonite rigid suitcase i.e. a robust and well manufactured suitcase which can live up to most things that travel will throw at it. This suitcase has travelled with me to far-flung corners of the world without incident and then miraculously bursts open on a 1hr10min flight from Bristol to Belfast with EasyJet.
My concern for my baggage was made clear in my previous correspondence so imagine my delight when my suitcase arrives open and is greeted with gasps of sympathy, cringe worthy hilarity and embarrassment by the 143 passengers on Track 1 at Belfast International. Cries of, “Oh! My! God! Someone’s suitcase is open” and “Ohhhh! Imagine if that was yours with all your underwear hanging out” and so on, were heard from several people amongst the crowd of bemused onlookers.
So why did I not report this at the airport? Well this one is easy. I was over 3 hours late. I had already missed one of my appointments and now had a red face and open suitcase to deal with. A quick check of my belongings and my infamous underwear at the feet of the above crowd and it seemed that nothing was missing. Had one of your reps been to hand then maybe, I may just have said something, but have you ever seen any of your reps past the one who stands at the top of the “Air Stairs”? No, I didn’t think so.
I knew something was missing when my mobile phone battery went dead. You see my mobile phone charger was in that suitcase. By process of elimination I would deduce that this was lost during the, “bursting and displaying”, incident I describe above. So, one trip later from the comfort of my hotel room to Phones4U for another mobile phone charger and my suit is wet, my hair is flattened and the rain is dripping off my chin. This is your fault.
Please can you tell me why:
1 – Your website put me to the trouble of emailing your customer services? when in fact they were unable to help.
2 – It takes 10 days for you to reply, but we have to report all incidents immediately at the time of the incident or theoretically this leaves us with little or no hope of ever being taken seriously?
3 – What you plan to do about the damage to my leather holdall, my samsonite suitcase, my printer and the loss of my mobile phone charger?
4 – After all the delays, the damage, the loss and the embarrassment why I should continue to use your airline?
Yours sincerely
The complaint has been investigated and resolved to the customer’s satisfaction.
stole our money
Easyjet stole our money! Myself and 3 others went online to buy tickets to prague for a 5 day trip. After nearing the end of the online process, their website told us the transaction cannot go through at this time. But that did not stop them from taking our money and not telling us. No confirmation email. No nothing. As we were not aware of this we tried again on our friends credit card. Our first options were no longer available, so we picked dates that were 1 day off. 2 days later we were off to prague. Once we got back we noticed we had no money in our bank account. Easyjet had taken 752 pounds from us for the first transaction that they told us could not be completed. Now they wont give our money back stateing the names and dates are different. Easyjet stole our money! Anyone can see by looking at the information that all our names are on both sets of tickets and the dates are for the same days, just off by 1 day.
is there any government program, or something of the lot, in England that we can call and complain and this company stealing our money. ?
I have pictures of the screen proving the fraud being perpetuated by Easy jet. Two screens generated at the same time show different spellings of name of the passenger.
I am taking contacting authorities in United States to press for a ban on online activities of easyjet.com in United States. This online fraud will also be reported to California Senators and FBI. This can not be allowed to go on. I booked a ticket for my daughter just now. her registered name on one screen is Correct Selina Singh but when we received the confirmation of booking - the name is spelt as Selinah Singh and additional H which can not be a typo mistake - has to be a web site generated fraud. I we are being asked to pay 45 Pounds too rectify the fraud committed by the easyjet web site.
drunk passengers
We noticed that several passengers had had too much to drink prior to boarding the flight. Whilst on the flight the cabin crew continued to serve these passengers drink even though their behaviour was starting to upset other passengers. The cabin staff did warn these passengers about their behaviour but then went to the back of the aircraft to eat. One lady was becoming so upset that my husband, who is a police officer, had to go and discuss the situation with the cabin crew who then returned to the front of the aircraft deal with these passengers again. One lady was so worried that she was wandering up and down the plane trying to find somewhere else to sit. We were travelling with our daughter who is eight and she was so frightened that she was crying. I hate air travel and it is difficult enough for me to get on a plane and my experience today with Easyjet would put me off flying with them again. I just can't understand why the cabin crew continued to serve these passengers drink even though it was clear to everyone else that there was the potential for things to get out of control. The cabin crew and pilot obviously thought there was a serious problem because when we arrived at Gatwick police officers boarded the plane. I have emailed Easyjet to complain and have copied their reply below. I have contacted them again as their reply no where near addresses my issues.
Dear Mrs Wren,
Thank you for contacting us.
I was concerned to hear about your experience since it does not represent the standards of service you rightly expect from our Cabin Crew. I sincerely apologise for the unpleasant flight that you and your family has had.
Whilst I feel that the crew member concerned was acting with very good intention by enforcing the relevant regulations, I fully appreciate that there is a right way and a wrong way of doing this. We try very hard to ensure that our staff are friendly and helpful at all times.
Your comments regarding this particular flight crew will be passed to our Cabin Services manager, who will then take any action they deem to be appropriate. However, please be assured that your comments will be used to help us achieve our goal of providing easyJet customers with the best possible service.
I realise that you have had a negative experience on this occasion and I hope that this will not deter you from using our services again in the future.
Thank you for taking the time to contact us Mrs Wren. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.
debit taken without authorisation
Whilst trying to book flights on line through the EasyJet official website I encountered an error on step 3 of the booking process - the quote 'Sorry, the browser has lost all associated data with this booking. Please return to step 1 to begin the booking process again' It also supplies an error reference of GSD01 to allow you to contact EasyJet with this problem. I attempted to book again from step 1 but gave up eventually under the impression that my booking was not logged or confirmed. Turns out EasyJet have taken the amount from my bank account this morning leaving me £400 overdrawn without my knowledge. This is probably a very common problem and I expect many many more people have experienced this and been charged possibly without their knowledge. You would have thought that you havent booked anything when in actual fact you have paid for something unwittingly. The lady at EasyJet customer services, when I finally managed to speak to a human being, was on the whole - not helpful and as this is a non-refundable airline I have kindly been given a 'credit file' for £300 to use towards the next flight if booked through EasyJet again (chances of this happening are currently zilch' As far as I am concerned, I have not proceeded with my booking nor have I travelled anywhere with EasyJet and am overall disgusted by their services. Is there anyone else out there who has suffered the same?
We just encountered the exact same problem. Its a terrible kind of fraud. We ll do whatever we can to not let them get away with it.
cancelling a booking-computer glitch
Company information:
easyjet
12 webber row
United Kingdom
Phone: [protected]
I booked a ticket online, and it said it didnt go through... so I did as it said and booked again... Now I have two tickets, and cant cancel one of them! I am staying in Greece and cannot get any phone numbers to talk to easyjet.
Please help, and get me any information so I dont have to pay for the two flights...
Kind Regards
RJ Kayfetz
Yesterday i pay a wrong ticket
Booking reference: EM9V76R
I book for March it was for february 02/02/2014 and not 02/03/2014 from Berlin to Paris
The Person KPARA Issa fly yesterday
I just want to know how can i get my money back
my email adress: jeanne.champfleury@gmx.de
best regards
mrs evelyne pichot de champfleury
scam
I checked in at 5pm on 29th Aug for flight 8545 and asked at desk if I could get on the earlier 8685 . I was told I could and I paid an extra £80.50. Neither at the ticket desk nor the salesdesk was I told this flight had not even landed although it was due to board within 30 minutes. I get into departures at 5.10 to find 8685 has not even landed and that it may leave even later than the flight I was originally on. A friend of mine on the same flight tells me the check-in team knew of this way before they allowed me to go through.
At no stage during my ticket purchase transaction or check-in was I told this was the case.
It is abundantly clear that I was therefore misled into buying something that could not be delivered and that the Easyjet staff were clearly aware of this. In my view that is nothing short of theft
rude staff
Whilst queing to check in - having "edinburgh!" shouted in my ear. So I said to my partner - he shouted right in my f'kin ear. Shouter interrupted my convo to tell me not to swear or I can't fly which upset my partner (She paid the fares) so I went to complain and he saw me so he had a go at my partner whilst I complained @ desk - whom repeated his threats to detain me or I apologise to fly then after he fails to attend desk - flight leaves without us - so if u c yasir @ stansted section 'c' - beware scam at work.
Read their small print carefully too - unless u have a dead relative = no refund - no service either. "what a rip off!"
sue them iain i would and still write to the papers as they r a shower of [censor]
I am wondering if i delt with the same guy, because his name would have been something like that, but he refused to give me his name?
my story which happened on sunday 30th may 2010 at stanstead travelling back to Mallorca after being in London to do a private show as i am a singer living in Mallorca but originally from Scotland, i had a great show, it was a great crowd & everyone was in fancydress, it was brilliant & i was made so welcome.
Then i went to stansted airport to fly home on sunday with easyjet, got there in plenty of time, then went to gate 6 to get on plane, it was a long que & they were just starting to call speedy boarding when my stomach was in severe pain & i noticed the toilet was right next to me so i could not wait till i got on the plane so i nipped into the toilet, while i was in there i heard to announcement saying all remaining passengers come to gate now, so i finished as quick as i could, washed my hands & came out, as i came out the toilet i saw one of the easyjet staff watching me, anyway as i got halfway there i saw him closing the metal barrier, then when i got to him, he said the gate was closed, well i laughed as i thought he was joking with me, then he said again that i was not getting through as the gate was closed, so i then said what do you mean, then the girl that was next to him said in a raised voice, , , are you deaf, he said the gate is closed, well i turned to her & said ..dont talk to me like that you stuck up [censor], then she kicked off cos i called her a [censor], ( wanted to call her worse than that, i mean how dare a girl who is younger than my own daughter talk to me like that) anyway she then dashed down the stairs to where the plane was, i then said to the guy that i wanted to see a manager to which he replied that he was the manager, i asked for his name, & he would not give it to me.
i tried to talk sense to him by pointing out the window to show him that the passengers were still climbing the stairs onto the plane & it would be quicker to put me on the plane than to find my suitcase to take off, but he just looked at me like i was dirt & turned his back on me, , then he turned & he said he would tell me where to go to get my case & i told him i was not leaving till i got my case as i needed to know i got it as it had a very expensive suit & some of my musical stuff in it, so he said i must leave, i said no, then the [censor] girl came back up, & he told her that i would not leave, so he told her to call the airport police to which i said, please do. anyway it took about 20 minutes before the police arrived, so first off they were giving thier statement to the police which i could hear, then i could not believe it when they started lying & saying so much crap to the police, i tried to butt in but the police said they would get my statement in a minute, then the no name manager (asian guy?) said i assulted him, i just stood there saying unbelievable.
Anyway the police started taking my statement & when i looked behind the police i saw the no name easyjey manager winking at me & laughing, well as you can imagine i lost it & shouted at him, the police told me to calm down & i pointed out to the police that he was behind them taking the piss, when the police turned round he had his hands out saying, what, i think the police believed me there.
Anyway long story shorter? the police said he was not charging me with assult to which i replied he couldnt charge me anyway as there are security cameras everywhere in the airport & they can check the footage & see he was lying
The airport police were good guys, think they were on my side as they were very helpfull.
But i was talking about getting back to mallorca & they said that the no name easyjet manager said he had banned me from easyjet & cant fly with them anymore?
so because they would not let me on the plane they made the poor tourists sit on the plane for over an hour till they found my case, & delaying the flight, because when the police were giving me a lift to the main terminal the poilce car was next to my plane which was still there & not pushed back & this was now 1 hour & 20 minutes after it should have flown, wish i could contact some of the passengers to let them know why thier flight was delayed. So if you flew to Mallorca on sunday evening flight from stanstead on 30th may, they probably gave you some lame excuse why you had to sit on the plane for ages before it flew, well now you know the truth & i am sorry that you all had to arrive late in mallorca because of idiot easyjet staff.
So i was stuck in london on sunday night & had to pay 200 pounds to get a flight back on monday with ryanair, so i have now sent a compaint email to easyjet & if i dont get the right response then this story will be going every newspaper.
nobody should have to put up with that kind of customer sevice, if you dont like working with the public, find another bloody job, but i would love to meet that no name easyjet manager when he is out & about?
my sister and i travelled on the 615am flight from glasgow to stansted from where we were going on to asturias, having gone through security and having plenty of time to our next flight we removed our small handbags from our cases and went gfor breakfast-we requied articles from our bags at the boarding gate i was passed for boazrding went to see what was holding my sister back the attendant dealing with he r demaned her to pay £16 when i approached she demanded £16 from me no doubt she was senior to the memer of staff who passed me for boarding her rudeness was unbelievable-our ages are 80 and 81-we will never forget this horrible incident on 29th sept 2009. so ifully understand your compaints feelings
I just booked a flight and it said - it didn't go through. It said - do it again and I did. Then I end up with two flights and now I cant cancel one of the flights !
I called around but no success ... How do I cancel? The bank cant cancel either! Even if I close down my account it wont work... Heeeeelp me - anyone knows... ?
Thanks
grystampe@hotmail.com
Easy jet gives telephone numbers that dont exist also they waste people time, if you cancel to book cheaper flight they charge for both flights ! They are a right wind up and i have to forgive them but the Holy Spirit is grieved with their deceit, you cant rob God he will repay wait and see ! Tam
cancelled ticket
Dear Sir/Madam
Please can you tell us why our daughter Makayla Stubbs flight ticket that was bought on 26th May 2008, was cancelled when she arrived at Barcelona Airport to return home from her holiday. Makayla is only 16 years old and has just finished her exams and this was her treat to go to Barcelona to stay with her old school mate (as we used to live in Spain).
Makayla was told that her ticket had been cancelled, when she checked in. The reason given was that Easy jet had cancelled the ticket as they said it had been booked with a fraudulent Credit Card, if this was the case
1. Why we were not told about this by letter, Land line or Mobile as you have both the numbers or by E.mail or you even had the time as the booking was made in May by post.
2. Why was the ticket that we bought on Sunday 22 June Mastercard ending 4130 148.49 EUR for our other daughter Layla Stubbs, ( booking reference number EDKZTCP) this is the same card that was used to book the ticket for Makayla Stubbs that was cancelled, but Layla’s flight was not cancelled. WHY.
The cancellation of flight booking reference EDHPFWJ caused so many problems, which need not have happened if you had contacted us.
1. Makayla did not have the €180.99 the cost of a new ticket, so she got very upset and had many tears, this caused unnecessary phone calls back and forth to England and a lot of panic where to get the money from, we had to get someone that we know from Barcelona to go to the Airport to pay for her ticket, and so we now owe this person the money. Which there was no need as Layla’s flight that was only just booked the week before on the same card was ok.
2. This has knocked Makayla’s confidence as she will take along time to forget this experience, like she said “she had a ticket everything should have been alright”.
3. On the same flight her Spanish friend flew over to England to stay with us her booking reference is EDHPG6N and her name is MIREIA RAMOS CROSAS she is just 14 years old and is very worried that when she returns to Bristol Airport on 21st July that her ticket might be cancelled.
This has also cost us a lot of extra money as the original ticket that was bought cost €95.99 and as you can see on the new booking done by Easy Jet Staff at Barcelona Airport because of somebody’s mistake EDLFBFB cost €180.99.
We would like a very good explanation for the reasons that caused this very sad end to our daughter’s holiday, and the worry that her friend is experiencing at the moment due to having to fly back. We have flown many times back and forth to Barcelona and so has all our 3 children we were just about to book two flights to Dalaman for the end of July but are in two minds at the moment because of all this.
Yours Sincerely
Lorna & Daniel Stubbs
This post has been e-mailed to easyjet 3 times I have rang them 4 times at 10 pence a min, but still have no answers...also no refund has been given on the flight that has been cancelled
fraud and scam
I am a regular Easyjet user, having booked some 30+ flights in the last 12 months. In general I am impressed with the service and price, particularly their reliable time keeping. Clearly not having to wait for connecting flights like the main carriers and not being able to afford any down-time has its benefits. But... A recent incident caused me to...
Read full review of EasyJet and 15 commentspoor service and lack of support
Due to fly back from Alicante airport on Sunday evening 6th July 2008 - flying at 21.30hrs. On arrival at the airport (1900hrs) we discovered that the flight had been canceled. We spoke to an employee at the Easyjet counter who told us we had the option of taking a later flight OR staying another night in Spain and flying out the following morning. The later flight, however would NOT fly us back into Luton Airport, which was the original return destination - it was stopping at GATWICK. Due to circumstances it was decided we would take the later flight home, with an agreed transfer - arranged by Easyjet - to take us back to Luton. The new flight was due to fly out after midnight - some 3 hours AFTER our original flight was due to fly, which meant 5hours to be spent at the airport.
This was an inconvenience in itself. When midnight came, the flight board did not show the travel time or which gate number. It also didn't say it was delayed, so we were not sure what was happening and there was NOONE available from Easyjet to speak to. Finally the flight came in - a little later than originally anticipated, nevertheless, it had arrived.
On queuing, an Easyjet employee asked us for our boarding passes - i handed the ones i printed off for our original flight - AS I HAD NOT BEEN TOLD THIS WOULD BE REQUIRED - she advised me that we had not checked in so we wouldn't be able to fly! She took our paper boarding passes and went away with them, to return a short time later with hand written boarding passes! (it turned out, we weren't the only people who had use their "old" boarding passes). With the flight delayed by some time, we were finally ready to fly to Gatwick.
Landing at 2am (british time) we were NOT met by an Easyjet member. We searched round Gatwick (never been before, so its quite daunting), staff were down to an absolute minimum. We finally found someone to ask where an Easyjet desk was, so attended this area, to be told there were 19 passengers who required transfers - Easyjet DID NOT have anything planned, even though they had LOADS OF NOTICE, and we had to wait for all the others to turn up before they decided what they would do with us. The suggestion from the airport Manager was a group of taxis delivering us back to Luton airport.
"I" had to go and try and herd up the other fliers as Easyjet had not tannoyed for anyone and noone from Easyjet was available to help out! It then turned out that it wasn't 19 passengers waiting for transfer, it was more like 90! Finally all passengers requiring the transfer had arrived and we were ALL waiting on Easyjet to provide the Transfer they had promised. At 0330hrs, the Aiport Manager had advised that (he did not provide a name) someone was not authorizing a transfer home for all the passengers that EASYJET had promised and MESSED ABOUT, and that we were to make our own way home via train! and claim back the monies from there returns policy!
This took 1.5hrs (180minutes!) for some BIG WIG tucked up in his bed to point blank REFUSE transport for us home - when the Easyjet staff at Alicante Airport had told us that the transfer had been arranged!
£23.00 PER TICKET the train cost and due to being messed around even further, we had to wait until 0430hrs to get the next train into Luton!
ON TOP OF ALL THE MONIES THAT WE SPENT EXTRA ON FOOD AND DRINK WAITING TO GO HOME, WE THEN HAD TO SPEND ANOTHER £46.00 TO GET TO LUTON. We arrived home at 0615hrs (approx) and paid a further £5.00 for a taxi cab, from the Airport to our home address! I am horrified that EASYJET made no apologies, did not assist ANY flier in relation to transfer home and LIED to all its customers, then dumped them when they couldn't handle the heat! we should have arrived home, British time at 2230hrs, we actually got home a whole 8hrs later! This is just unacceptable.
On top of everything else - another flier advised us that he asked an operator at Alicante "WHEN" had the flight been canceled? "Noon time" was the reply! A whole 9 hours and 20 minutes BEFORE the flight was even due to fly out! Why were we not contacted? When completing flight details they request mobile numbers and contact numbers whilst abroad - it would have taken one person a quick call round to advise customers - giving them the option of staying another night - rather than waiting for people to turn up to Alicante Airport which is some distance from most of the actually holiday destinations?
they are just a bunch of thieves
I was on an Easyjet flight from Barcelona to London Luton on Sunday, July 6th. The flight had some technical problems, so they had to disembark all the passengers. Then they said that only 95 passengers could be re-admitted on board of that plane. I had a connection flight to catch, so I took the option of a full ticket refund + 250 euro per person compensation and flew Iberia to London. I have just called the Easyjet customer service department to sort out the refund and compensation issues, and guess what was the first thing they told me?...
…that I DID get on board of that flight to London after all!
I am glad I was diligent enough to get the relevant evidence from the Easyjet office desk at the airport first.
I have never experienced such openly obnoxious type of service.
Avoid this bunch of incompetent thieves by all means possible.
In case you wonder whether the original situation has been resolved, the answer is NO. More than a month later, I still have not received the compensation (even though I have an e-mail from them according to which I was supposed to get my money back amost4 weeks ago). Now they do not even reply to my e-mails.
If only did I need another reminder about how Easyjet steels money from people!
Easyjet conducts fraudulent acts and switches its currency when you're purchasing a ticket. Beware of there scams! I was under the impression that I was purchasing a ticket in U.S. Dollar but in fact it was pounds. I was completely overcharged and when I requested that they refund me the difference in cost they refused and were extremely disrespectful. They outsource their call center to India and unfortunately these people are simply trained to read a script. If anyone could provide guidance as to how I can address this, I would greatly appreciate it.
I will never fly with this airline again.
I tried to book our Christmas vacation as every year but now they put in extra charges for your baggage, sports, taxes, and many more.
This is just not what this airline was all about to start with offering low cost, easy on-line bookings with no frills.
I am afraid the days of easyjet are now numbered and we will be booking with other companies in the future.
They should be renamed as NOT VERY EASY JET AS WE ADD ON LOTS OF EXTRA MONEY TO YOUR BOOKING.COM.
This company was sold out at the right time by Stelios as it cannot supply what its name suggests -EASY.
Try booking and you will see what I mean!
i recently flew with easyjet from luton to ibiza, on the return flight i and about 15 others got scammed.
The ticket we received via email said x number of nights but further down the message said the times and dates. The time coming back was 00:00 which was a slight put off but the main problem was that the info on the ticked was ambigious and very misleading. Me and 15 others arrived at the airport to go back to england a day late (because of the misleading info on the ticket). So I had to stay more time. My next flight was a couple of days later and guess what, it also happened to some more people i spoke to that night. I suspect this happens a lot as I saw it on 2 flights in just a few days. BEWARE!
24 hour cancellation policy
I booked and paid for holiday flights with Easyjet.I had to cancel within 24 hours, which is described as possible on the terms and conditions.
What is not explained is that you will be charged £20 per person, per flight! A total cost of £160 for our family! For a few clicks, a few minutes of the operatives time, thats quite a profit.On a very popular route with 2 months left before the date those seats will in all probability be sold.
Do I have any chance of reclaiming this? From what I have read Easyjet are not responsive to individual complaints: in complete contrast our carhire was cancelled with courtesy and no problems at all! Any suggestions?
We have had the same problem. EASY jet is no more - they are a different company.
I too just got duped. They told me about the 24 hour cancellation policy based on which I made the booking. Within 4 hours I cancelled the booking and out of the USD 150 charged they told me that the refund was only USD 7. I think the airlines in misleading bonafide passengers. I had booked this flight through e-bookers. Even till the time they charged my credit card they were silent on any commission or charges. However when my credit card statment came, they had charged USD 35 as their `fees'. I wonder how they could have made this charge without my acceptance or knowledge.
Had the same problem cancelling one return flight within the 24 hr period for a journey 3 months forward! Cost us £60 ! Profiteering!
Easyjet is not the same as in Stelios times. Don't use it.
i also had the same problem! I am a student with no income and i had to pay 22.50 per flight amounting to 4 lots of 22.50 to cancel both mine and a friends flight on top of this they would not refund me any money that we paid for baggage, and insurance amounting to another £60 this in total cost me more than two of the flights! Also beware of misleading information from the call centre and watch how much money is refunded into your bank account! I had to call 3 times to get the right amount back!
I WILL NEVER USE EASYJET AGAIN!
I will never fly with this airline again.
I tried to book our Christmas vacation as every year but now they put in extra charges for your baggage, sports, taxes, and many more.
This is just not what this airline was all about to start with offering low cost, easy on-line bookings with no frills.
I am afraid the days of easyjet are now numbered and we will be booking with other companies in the future.
They should be renamed as NOT VERY EASY JET AS WE ADD ON LOTS OF EXTRA MONEY TO YOUR BOOKING.COM.
This company was sold out at the right time by Stelios as it cannot supply what its name suggests -EASY.
Try booking and you will see what I mean!
stolen camera
I will never fly EasyJet again. On Sat April 26th 2008 my husband and I flew from Gatwick to Prague...The lines were huge and it took over an hour to reach the check in desk because of a problem with Zone C and all passengers were referred to Zone B for check in...Our bags were packed and sized accordingly for carry on luggage but we were told we had to check the bags in...so we paid the fee and dashed to our gate with little time to spare..Too late I remembered that my camera which was in a carry on bag was now checked in..I crossed my fingers and hoped for the best...As soon as we retrieved our bags in Prague the first thing I did was check for my camera and with a sick feeling realized that it had been stolen...not lost, not misplaced but STOLEN! I filed a claim and have sent in all the pertinent paperwork...I am angry and feel a sense of violation and vulnerability...My camera is gone, my pictures from Ireland and England can never b e replaced...Why should we, as travelers have to pay a fee to check our bags in and then have our possessions stolen... By paying the fee I entrusted that my bags and their contents would be safe...I will pursue this matter until I have been fully compensated...And don't bother sending me travel vouchers...I will not fly on EasyJet again...
my sister and her husband went to Amsterdam and on the way back to London we checked our bags in and to find that they had been security checked when we picked them up at Luton my sisters was half open and we had a car waiting for us so we had to rush to get home. We lost the camera and my sisters Nintendo DS
We tried to call Easy jet and they give us a number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number then another number
NO JOKE WE CALLED FOR 3 DAys and nothing just giving us the run around.
so tomorrow we will call again and again. All we want is a claim form so we can actually claim on the travel insurance and they wont even help with that.
I will never fly with this airline again.
I tried to book our Christmas vacation as every year but now they put in extra charges for your baggage, sports, taxes, and many more.
This is just not what this airline was all about to start with offering low cost, easy on-line bookings with no frills.
I am afraid the days of easyjet are now numbered and we will be booking with other companies in the future.
They should be renamed as NOT VERY EASY JET AS WE ADD ON LOTS OF EXTRA MONEY TO YOUR BOOKING.COM.
This company was sold out at the right time by Stelios as it cannot supply what its name suggests -EASY.
Try booking and you will see what I mean!
I will be very interested to hear how you get on with your claim. EasyJet lost my daughter's bag, which was checked in, en route from Gatwick to Paphos, Cyprus. They were unable to get it out to us throughout our week's stay, but did manage to send it out on the morning of the day we flew home in the evening. We have emailed a claim for compensation...obviously we had to buy her several things, oh and the bag was damaged when we did finally see it again, and we have posted a claim also, by recorded delivery. We have not had so much as an acknowledgement of receipt. How rude can you get?
horrendous customer service!
After our family flight to Liverpool was canceled at Faro airport on 4 November last year, after our Algarve holiday, we had to wait 2.5 hours to be seen by their "customer services", and were then told to make our own way to Lisbon by coach for an "alternative" flight from Lisbon (four to five hours away) the next day. We were promised that our extra expenses would be refunded. I sent receipts by registered post and EasyJet lost them. I was then told to send in another claim and I explained to them that I didn't have receipts and couldn't get copies for most of them as they had lost them. To cut a very long story short, I am now suing them through the small claims court after they refused to refund us our expenses and said that even if they received receipts they wouldn't pay us up to the level we were promised at Faro. I'm going to court after their chief executive Andrew Harrison failed to respond to two very polite letters I sent to him on the matter. How can an airline be allowed to tell a family with two young children - one still in nappies - to make their own way to a bus station for a five hour coach journey, and also find their own hotel with a family room at the drop of a hat for an overnight stay, just for the privilege of flying back home 24-hours late...
Dear Complaints Board
My name is Luke Ingles. My wife and I flew on Easy Jet flight 8663 from Gatwick to Alicante yesterday the 4th of September. This was the worst flight in the history of our lives! We have flown all over the world and could not believe what we experienced.
There was a group of men sitting in many seats toward the back. They were scattered in seating. They were very obnoxious, loud, crude, drunk, foul, and intimidating. They did whatever they wanted despite all the passengers around them and no body did anything about it. They drank sooo much liquor. Easyjet crew gave them whatever they wanted.
The man sitting next to me started throwing peanuts rows back at his friends hitting other customers. Since everyone was intimidated by this group, no one did anything. I finally had enough because your crew did nothing. So I said something to him which made it worst. He started taunting me. My wife was very shook up and I became soooooo angry that I was boiling hot. What we were upset about the most was that the Easyjet crew did nothing! They must have been intimidated. And they just kept on serving them drinks after drinks which made it worse.
We felt so sorry for all the older folks in between them.
Doesn´t Easy Jet crew get any training on how to take control of such situations. It ruined every ones flight that was sitting around them. We feel like never flying with Easyjet again because they can´t control their passengers! I am not talking about a little disturbance here. The situation yesterday was very very tense!
One of the men who were apart of this group approached my wife and I when we landed and apologized for his friends and thought that perhaps the police would be waiting for them in the airport. He said that he was very embarrassed.
There should have been some consequences for their extreme behavior. The crew did nothing! Why would we want to fly again with Easyjet to be at risk of the same situation because the staff is to passive to confront such individuals?
We are very upset!
Luke & Nathalie Ingles
Hi,
I am complaining about Easyjet after when booking a single flight from Ibiza to Gatwick Easyjet charged me twice. This happened back the beginning of June and after numerous phone calls they still havent put the money back in to my account, they are telling me they have and have been quite rude about it. I contacted my bank (Natwest) Who have advised me the money hasnt been paid in to my account and tell Easyjet you'll give them 5 days to repay it otherwise i should contact Trading Standards. I called Easyjet and spoke to someone who told me not to be abusive and so rude. Blooming cheek of it when they're holding my money and wont give it back. Help!
About EasyJet
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EasyJet Contacts
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EasyJet phone numbers+44 33 0365 5000+44 33 0365 5000Click up if you have successfully reached EasyJet by calling +44 33 0365 5000 phone number 49 49 users reported that they have successfully reached EasyJet by calling +44 33 0365 5000 phone number Click down if you have unsuccessfully reached EasyJet by calling +44 33 0365 5000 phone number 46 46 users reported that they have UNsuccessfully reached EasyJet by calling +44 33 0365 5000 phone number3%Confidence scoreCustomer Service
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EasyJet emailscustomer.service@easyjet.com100%Confidence score: 100%Support
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EasyJet addressHangar 89, London Luton Airport, Luton, LU29PF, United Kingdom
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all EasyJet contacts
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I made a video about my bad experience at Easyjet. I paid their travel insurance with my ticket, then i missed the flight because they delayed the connecting one and ...guess what! they do not want to refund me of the expenses of a new ticket and night at the hotel!
http://www.youtube.com/user/debbje#play/uploads/1/Im5N8yyow6Q
youtube.com/debbje
Never easyjet again