I had ordered an item from this company. I had transposed figures on my zip code. I canceled the order and reordered the same item. I made it clear that I would pay for only one of the same item. I received an email saying my credit card had been charged. I received an email saying the item was on back order. I emailed them to ask for an approx. date, and received a reply that the item had been shipped. They gave me a tracking number through canadapost.ca. Canadapost has no information on it. I tried reference number. Same thing; no information. I received my credit card bill and it was charged from WEBDVD, showing a posting date of 1-7-08 , transaction date of 1-2-08, and again on 1-9-08, transaction date of 1-2-08, from ALLIEDW.COM. On WEBDVD and Donkey.com, I had the same trouble with calling as the other complainant had, with leaving name and number, and no response. I have emailed same, and no replies. I was able to reach ALLIEDW.COM. However, they have no information on shipping, and told me to contact the company I had ordered from, which is the one with no response. I am going to go on line and try to cancel the charges. Wish me luck. And,.. I would recommend not using this site. ALLIED also gave me the name of DVD-AVE being part of the same company.