Duke Energy
Reviews and Complaints

MUST READ………. beware of what may happen to you. This is an informative comment based on my experience and want people to know so they can make the best decision. After being with the A/C and heating plan with Duke Energy since 2021 and invested in the plan (not the only one I enrolled in at the time) thinking I had a piece of mind being that I live in Central Florida and it gets hot, the other day my A/C went out. They immediately denied the claim and after a struggle with a supervisor he approved a leak detection (Duke Energy cost of $260). After finding out that the leak was in the coil inside air handler the repair was immediately denied. Again, speaking to the supervisor with even a greater struggle I was told that I did not have a professional maintenance plan, and it was my neglect. Furthermore, he expressed that I did not have the right plan which when I enrolled at the time there was only one. He went on to say that they are a business, and they need to make money with no empathy or consideration to how long I have been with the protection plan. Ever feel like talking to an insurance company where they will do anything NOT to pay a claim and put the burden on you, well this is the same feeling. Duke Energy Monopolizes on A/C units under 10 years where they process a claim with the manufacturer pretending that the plan you enrolled in with them was beneficial. But if you’re A/C unit is over 10 years old THIS IS A SCAM, and I strongly do not recommend. Hope this helps you in understanding the DUKE ENERGY deception.

This probably won't even get read by Duke Energy. First of all, I appreciate the workers getting the power on here in Gastonia, NC, but I am SICK of the Contractors they send out! They have NO respect for your property! 3 times now they have come out and cut limbs out of the lines only to leave their mess for the property owners to clean up! They allow the limbs to fall down on whatever is below them and have broken a lot of things in my yard! They tear up your yard with their trucks and they never are sent back to clean up and repair! NOTHING is done about it. The photos are from my Mother's rental house that we are in the process of cleaning up. They just added to the work load! Something needs to be done about this!

I use to think Duke was a passable energy company but not anymore. Notice the constant rate increases? Check this out...

DUKE CEO Lynn Good salary

2021--14M

*2022--21M*

I recommend you research the website and you will find they give out 20k grants(free money) to NGO's who disperse YOUR money to people in this country illegally. Duke had the nerve to send out emails asking people to donate money to help others pay for energy costs. WHAT? How about the CEO donate HER wealth and lower the cost where it is affordable for ALL citizens! Please contact Duke, your insurance commissioner and Governor DeSantis and file a formal complaint. This is absolutely appaling and unethical on every level!

PS. I'm a Florida resident where it gets 95 plus degrees!

Every time it rains we're losing power because a limb or tree has fallen on a power line. My suggestion is that you bury the lines under ground or clear all limbs off of the power lines. This is the 3rd day in a row that our power has gone out! We have lost food because it takes 24 hours to restore. My child returns to school tomorrow. Duke Energy needs to come up with a solution. Very disappointing.

I'm 78yrs old i moved to Florida and got hit with security deposit of $840 March 15th 2024 to start my services now for 2 people in the house. we don't use washer nor dryer don't own one and we don't use dishwasher and only have the Fan on auto since i moved in barely have lights on Last months bill $293 this month $356.04. we have no children. were elderly why so high. i requested for them to please send a tech and check this meter something is not working properly. they tell me to hire my own local technician to check the meter. i need this meter checked don't know why bills are so high when my son lives 5 minutes away 4 in his household and his electric bills are no higher then $167. at this point i think this is elder abuse on bills. when i asked for a budget plan quartley $323.00 or monthly for 12 months $323 that is not a budget plan. and if i go over they will deduct at the end of either one plan from security deposit. i need duke to check this out in person. this does not sound right.

As was widely disseminated on social media, I filed a claim for property damage during the recent power outage, complete with photos and replacement costs. The Duke Energy website says I will be contacted in 7 day and receive a confirmation, neither of which has happened. I have attempted to check the status of my claim, and Duke Energy directs me to Sedgewick, who then directs me to Duke energy. There is apparently no way for me to follow up on my claim!

this is Complaint of anti-trust/Federal Trade Commission Act violation by Duke Energy Carolinas, LLC, Federal Employer Identification Numbers [protected],[protected] and [protected] not limited to; On 5 February 2024, after speaking with Duke Energy Company employees Lisa, Supervisor and Shaconna, manger/employee number 509822 the employee stated it is Duke policies not to provide service to a Trust in commerce, as this unfair deceptive practice is a direction violation of Federal Trade Commission Act code as 15 U.S.C.§§ 41-58 as well as deceptive practice to deny service to Convention association of Minister/religion organization;

Whereas, in accord (noun) with self-executing constitutional provision(s) Article I declares No State shall pass any Bill of Attainder, ex post facto law, as the employee could not show any law that prevents a Trust from establishing service within commerce, therefore Duke Energy Carolinas, LLC has created ex post facto law to not practice deceptive requirements but has made a Claim that their policy over-rules Federal, State Law as well as the Constitution for United States as such by Duke Energy Carolinas, LLC negligence of law has violated the contractual agree of Declarations and Reservations section of International Covenant on Civil and Political Rights

I hope this letter finds you amidst a commitment to providing reliable and satisfactory services to your customers. Unfortunately, my recent experiences with Duke Energy have left me deeply frustrated and compelled to express my concerns through this letter. 1. Unsettled Security Deposit Refund: In March 2022, Duke Energy charged me a $155 security deposit, and despite numerous attempts to retrieve information on its status, I am yet to see any resolution. This lack of transparency and delayed response is disheartening and adds to my overall dissatisfaction with Duke Energy's customer service. 2. Service Transfer Denial: My recent attempt to transfer service to my new address has been met with unnecessary complications and delays. I urgently request your intervention to expedite the process, as further delays only exacerbate my frustration and inconvenience. 3. Financial Hardship Disregarded: As a single mother of two infants, I find it disheartening that my plea for understanding and cooperation during a period of financial hardship has fallen on deaf ears. Duke Energy's refusal to negotiate a reasonable payment plan shows a lack of empathy for customers facing genuine challenges. 4. Meter Reading Accuracy Concerns: My confidence in Duke Energy's meter readings has been shattered. I strongly believe that there are inaccuracies in the electricity consumption measurements at my residence. The refusal to address this concern and engage in a formal complaint and audit process only deepens my mistrust. 5. Potential Violation of State Regulations: I am aware of state regulations designed to protect consumers during health emergencies. It is disconcerting to consider that Duke Energy may not be fully adhering to these regulations, and I seek immediate clarification and reassurance in this matter. Please acknowledge the gravity of my concerns, and provide a swift and comprehensive resolution. Thank you for your immediate attention to this pressing matter.

Old Account # [protected] in Rockwell NC and I sold my home on Nov. 9, 2018. I called in to turn off the power in my name and notify that the house was sold - no new billing to be sent to me and paid my final bill when printed & available. I rec'd a call from collections on 12/1/2023 that I owed a past due bill for the home @ 1825 Emanuel Church Road? I explained that I had sold the house and it apparently sold last summer "2022". The billing during the sale transition was transferred back into my name due to a previous RTO that was supposed to be removed in October 2015. I have a copy of the Settlement statement from my sale in 2018 and my request to get this fixed has been denied by Duke Power? Multiple calls and people later and still no help for the bill balance of $256.36. This is a fraudulent charge of a bill on my credit.

Date: 12/06/2023
From: Richard L. Howell
7739 Visionary Ct
Manassas, VA 20112
Me.
To: Duke Energy Complaint Department
Reference: Account: Richard L. Howell
1207 E. Jefferson St
Brooksville, FL 34601
Account Number: [protected]
I received a “Final Bill” Billing Summary dated Nov 3, 2023.
I am disputing this final bill because I notify Duke Energy in July, August, and September that I did not own the property since 2007, and that the electric bill should be in the current owner’s name. I explained that for a while after not directly owning the property, my wife operated S&A Beauty Salon at 1205 E. Jefferson, and I allowed the account to remain in my name during this period. My wife stopped her operation in 2018. On multiple occasions I notified Duke Energy of this situation and asked it for assistance in getting the account out of my name and into the current owner’s name to avoid losing my deposit of $555.00.
Your representative supposedly sent out a notice informing the current receiver of the bill mailed to 1207 E. Jefferson that the service would be discontinued in September due to the request of the current account holder. However, I noticed that the bill kept going up higher and higher, and it was still in my name in October. I notified the current owner to contact Duke Energy and pay all current fees in order too not interfere with the refunding of my deposit, he said he would. I have had no affiliation with the property, basically, since 2007 and my wife since 2018. I explained that this was plenty of time for the new owner to take control of the account and get it out of my name.
The Duke Energy Representative said she set up for all services to be discontinued on September 1, 2023.
However, the “Final bill” I received states for service Oct 10 – Nov 1. The Bill Summary states:
Previous Amount Due: $3,042.25
Payment received: $2050.00 (paid by current owner of the property or his representative)
Current Electric Charges: $421.79 (erroneously being billed to me)
Deposit: -$555.00 (The entire amount should be refunded to me)
Other Charges and Credits: -$11.03 (The entire amount should be refunded to me)
Taxes: $101.09 (due by the current owner and new account holder)
Total Amount Due Nov 27 $938.20 (due by the current owner and not bill to me as a final bill.)
I explained thoroughly to the Duke Representative what the situation was and that I had no affiliation with the property in the last 5 years. I explained that any amount left over at the time the new account is established belongs to the new account and should not be passed on to me as a final bill. I explained to Duke Energy’s Representative that I needed Duke Energy’s assistance by not granting a new account until the current owner cleared the entire bill, and without interfering with refunding of my deposit of $555.00.
Duke Energy, I believe through any normal customer relations efforts, should have made a physical presence on the property to determine who was using the property and its services. It did not. It appears that Duke Energy is attempting to defraud me of my Deposit and collect on a bill that is not mine in the process.
Duke Energy has me billed for $938.00 that belongs to the current user. It appears that Duke Energy policy allows for the actual user of the services at 1207 E. Jefferson St., Brooksville, Fl 34601, a means to pass the bill to the previous account holder without due process.
I am requesting that Duke Energy bill the current property the $938.20 that the property owner has used, and not bill this to me, who has not owned or been affiliated with the property in over 5 years.
Duke Energy owes me my $555.00 deposit plus any interest accrued, in full.
Richard L. Howell
[protected]

I am a Duke Energy customer who’s noticing a level of unwillingness to work with those who are indigent and on a fixed income. I’m wondering where all the helpful attitude and energy went that was present during the pandemic. But of course that was not going to be a consistent effort on the company’s part once they had the opportunity to cease and see said energy

My name is April king duke energy allowed some to set my account up under installment plans that I did not do now they have scheduled to disconnect me me at fifty years old with kids in the home one who takes breathing treatments I’m on disability that’s my only source of income I am eligible for the Liheap program I have a child on disability with autism please I need help CIP program was going to pay 600 but they would not let them I’m going to get a lawyer and filing a law suit

Elexis recommended that I get an Hvac technician to to check my heating pump to solve the 550 % increase in kWh hours between Oct and Nov. The technician from AirTech stated that my heat pump was working normal as it should The auxiliary heat was also tested and it pull the right amperage. Today, it was suggest that I have a Home Energy

Assessment check which I did some years ago where new shower heads was put in to save on water usage and i was given a case of low energy light bulbs.. All that Duke has suggested, I have done. Duke needs to check the accuracy of it meters or come up with a solution to this energy problem

My mother-in-law moved in August from the apt at Account #[protected]) 38576 Valley Oaks Cir Apt 106, Zephyrhills, FL 33540. An on-line account was created on August 26 and a stop service was requested. We have once again received a bill for 170.28 for OCTOBER. I have submitted payment but consider this level of service inadequate. I would like to avoid her having to pay that last month since she is on a fixed income.

My electric bill has been about the same amount for several months. The last two months have used significantly less electricity, but my electric bill is approximately the same amount every month. I have talked with three representatives from Duke Energy, and they fail to explain to my why bill is not less. And the last two reps hung up on me! Very unprofessional!

Phone # [protected]

Over the past few week's employees from duke energy have made unannounced visits to a home I own that my daughter currently resides. I am sending this complaint obviously for the overwhelming number of unsolicited attempts to get her to the door. At one point one of these two came to the home twice in the same day. These visits again are unannounced and with a company like duke you would think that a pre notification would be sent to customers like my daughter advising of these visits. I asked my daughter, and she has no knowledge of any notifications.

The second thing I would like to mention is the first person in the attached video walks up to the house and opens the screen door. In today's society this behavior is unacceptable and frankly very unprofessional. After he did that, it was then he stated he didn't see this (ring doorbell). Once he rang the doorbell turned his back and leaned on the post. The second individual waved his hand stating duke energy and he two leaned on the house. This is unacceptable behavior and a poor representation of their employer.

I have had a solar system installed since 2018. At the start my monthly bill was around $12.00. Sometime in the future Duke was allowed to increase their monthly charge to $35.99. Starting in July according to a Duke representative the power generated by my solar system had suddenly decreased. In July I had net meter summary reserve over 1,000 KH. Since then the reserve has dropped to zero and their rep told me my system is no longer registering. I paid more than $250.00 to have a solar representative come to my home and check the entire system. That rep went through the entire system and advised me that everything was working properly and the electric meter was running in reverse. I spoke ro a Duke representative today and they cannot tell me why they are no longer registering any electricity from my solar system and could not tell me why my entire reserve has been deleted. In my opinion, Duke is screwing me and is probably doing the same to many others. My monthly charge is now doubled. I want a refund of their overcharges and I want then to refund the money it cost me to have the system checked.

My name is Ronald Mirgab I am writing regarding 60 Mountain PageRd Saluda NC. In Septemberedged 206 dollars were bill account# [protected] The money was instead put on account#[protected]. I have called repeatedly and been informed the mistake has been corrected but the balance is still not on my bill. Please correct the mistake or explain why not. Ronald Morgan [protected] or [protected]@proton.mee

I need to talk to someone about my retirement account. I have called a total of 7 (seven) times today, Thursday 10/12/23, starting at 9:20 am EST. and last call at 2:42pm same day. I get transferred to the pension department and I get an automated message saying the regular working hours are from 8am to 5 pm Monday through Friday and to call back during these hours.

I seriously believe either someone laid out today, or there needs to be a wellness check in the HR department. I think they fell out.

Please contact me, Diana Turner in York, SC. I just called customer service and updated all my information, you should have it on file.

Thank you

Diana Turner

I rented a home partly because it had solar panels and therefore a lower electric bill. Duke Energy did not make it easy even though the previous owners had been using the panels and all that was needed was a simple change of user. I filled out the paperwork as requested and, after a delay was told that since one letter was wrong in the address, it would have to be redone. The error was that Circle was misspelt as Curcle. I emailed them with the correct spelling but this was not acceptable, Eventually I called and was on the phone for two hours to finally get it completed only to be told that they could not backdate the application so I ended up paying the full amount for two months. This clearly was a delaying tactic, as is evidenced by the lack of any attempt to follow up. The previous occupiers had used the panels and so it should have been easy to switch the service over.

On 9-7-23 at approximately 6:15 PM a was observed at my home. The fire department arrived and distinguished the blaze. Duke Power was called; they sent someone to repair the power line that caused the fire. I called, reported the damage and filed a claim. as of today, I have not received a response from Duke. I have called three or four times, left messages and still no response or returned call.

The damaged wall and damaged water line need to be repaired so my rental tenant can return to his home.

Claim#-4A230979F7P0001

recent electric bill outrageously high - customers in my area voicing complaints online that Duke Energy in this area getting out of hand. billing period 7/28 - 8/29 is $200 more than last month's overly high bill! How can that be? Monitoring & adjusting temp in house same as last month - upping temp when gone for day, turn pool pump off at night and even gone for one week out of town where adjusted temp / ac to higher temp while gone - 7 days. No way this month's bill can be higher by $200 - please explain!

I sent brian savoy and process my endorse bill for him to apply the principal balance to her principal account for set off. He wrote back threats and acted like he don't know what I was talking about. I then received an message from an lady I don't know, she was in possession of that same bill I sent brian. She said it was sent to her via email. Now this woman is in Florida. My personal information has been sent to her from duke energy! How is this? This is violation on all levels and I'm truly upset. My identity is highly at risk.

At this point you all need to bury the power lines on the freaking ground! I'm so tired of losing power whenever it freaking rains or a damn tree fall on the lines! Are we living in the freaking 50's? Duke Energy needs to CATCH UP! This is ridiculous. I mean Seriously! Smh Today's date: Sunday, August 27th at 11pm. Our children go back to school tomorrow and now they have to get dressed in the freaking dark! This makes Absolutely no sense at all. Please cut the dead trees and limbs down off of the power lines or put them in the ground. This is getting really old!