Dubai First / inappropriate charging of late payment fee

United Arab Emirates Review updated:

Customer Name: Rose Anne Manlapaz

I paid my due date on 3 June 2019 through online and it was debited against my bank account on the same date which is before my credit card due. The customer care (Cassandra) and her manager said the reason for late payment due is because of EID. They should not charge me any late payment fee as i paid it on time. They didn't even ask for the confirmation on my online payment to confirm that the payments made on 3 June 2019.
Customer cares are not useful unlike other customer cares of other financial institution. I will definitely close my account on this Company.

Dubai First

Jun 20, 2019
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  • Mt
      Jul 16, 2019

    This is exactly what happened to me as well. They’re insisting that it was only credited to their bank account on June 10 when the fund clearly got credited to them on June 3. It’s IMPOSSIBLE for the funds not to get credited on the same day because it was just a transfer of money between two accounts within the same bank (ENBD). Such liars.

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