SUBMIT A COMPLAINT

DUfalse credit deduction on prepaid number

1
R Nov 10, 2018 Review updated:

I have been facing credit deduction on my prepaid number [protected].
I faced the same issue 3 times. And upon complaint to customer representative I was responded to in a very rude manner. They give the same reason every time. But it is absolutely fake. I'm earning a very basic salary and deduction of aed 10 on every recharge of 25 is too much to ignore. This is robbery in Broad daylight. When I asked to speak to a higher authority the representative rudely replied that's not possible.
I'm attaching the complaint I made via mail as well with no action.

DU
DU

Responses

  • M
      Nov 23, 2018

    my mobile number is [protected]
    since couple of months ...my credits is been deducted without my knowledge almost 150 dirhams
    wanted to know why and requesting for my refund

    or tell me the procedure how change my DU mobile number to ETISALAT

    +1 Votes
  • S
      Jan 26, 2019

    my mobile number is [protected] I have been facing credit deduction on my prepaid number since couple of months ...my credits is been deducted without my knowledge

    +1 Votes

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