DU review: unjustified billing 111

This is to inform you that my [protected] account balance has deducted several times. I should know why it's happened. Whenever I recharged my account with in two days it has gone without my knowledge. I didn't activate any value added services. So let me know the entire details about the deductions.

Thanks and regards
Siddique
[protected]

To whom it may be concerned,

You have the worst customer service ever, Horrible system, my case is PENDING for 48 hours, I raised TWO COMPLAINTS and No one ACTION THE TICKET, this is POOR service. Check the account number 1.[protected]

TRA COMPLAINTS NUMBER DSP-[protected]

Every time when i recharge my du number [protected], du telecom activate any kind a service on my prepaid number without my permission and start my balance deduction from my prepaid account.

My Home service cancelled without my information since 4day I'm complaining about it but no action.

Account 1.[protected]
Anme Shaikh Ayaz

To tell u
U guys have the worst service ever.
U r eating haraam.
U have deducted my 15 dirhams without intimating me. While my outgoing service is blocked. Return my money back.

I made a payment today early morning but the payment is not reflecting and the payment was around 1.02 am . Kindly resolve this ossue for me becauae i need tk use my credit urgently
Thanks

Order CM0000004174 was not delivered. Still waiting since 3rd of December. Complain online and to customer center with no effect. Do not shop with DU...forget about good treatment from customer service!

[protected] is my mobile number
my balance has been deducted every day without my knowledge .

i want my refund almost 110 to 150 dhs has been charged .

either will be switching my mobile number to etisalate

i bought credit online, my account was debited however my mobile wasnt recharged. Calling 800155 or 199, listening to the crap options while deducting my credit. Worst feeling with with service provider, Worst Ever. Wish there were more service providers other than du or etisalat.

since 26 April 2017 they cant resolve network issue and solution is very nice that "that they don't plan to built new tower in 2017 they will built in 2018" so that I have to use poor network and pay 250 every month and moreover to this they are opening complaints as and closing internally without any resolution

I asked to install the Du home internet. As you promised me within 4 days .but it's 13 th day no one came to install.

Plz keep your promise alive or don't misguided the customer .I could have switched to Etisalat service provider.
Plz value the customer s time.

Hello, my phone bill for last month had roaming data charges (around AED 150), can you pls explain since i don't have any roaming services available (not even voice roaming)?
FYI, i asked for roaming but the answer was that i have to wait 3 months or pay a security deposit!
Thank you
Wissam

Again i m facing internet low speed 4 mbps instead of 32 mbps.

My name is Majid Husain. I am using the du no +[protected]. yesterday I make a load 10 DHS. The morning I want to call someone but my balance showing 1.60 Fills and from yesterday to up to now I did not call to anybody.

Please check it and confirm why my balance has been deducted.

Thanks with regards.
Majid Husain

Hi
I want to for what reason is my ban lance deducted for data usage when I am already having a data bundle activate please call as you people have no number to contact.I WANT TO KNOW DETAILS FOR BELOW DEDUCTION.This is disgusting service I ever experience .

01/10/2018 16:19:31 Data - - 61.58 MB AED 66.36

I was charged AED 100 twice on roaming package that I never requested. Despite various complains, no one bother to resolve. Most pathetic customer service I ever faced.

I went to the customer services In al ghourur mall and I had the most bad customer services there from Egyptian one who couldn't help me at all as he was very rude my SIM card is not working and he asked me to pay for another one and I have sub for a package I didn't use at all

My Home connection is stop working and showing message *Account disable* May I know why?...where as my payment account stands cleared.
Account No.1.[protected]- land line [protected] -Account cell No.[protected].
Please let me know the reason for disconnection.This is serious.
Sarfaraz Sheikh:Flat 113, Bldg.32A Ghoroob.

He stated his name as yasser
Mobile No. [protected]
He was asking me to go to bank to collect money and to give him some code which he send me to my mobile.

Please take this serious.

Dear Sir,

I have received a call from du office on 16-08-2017 and inform that i have to pay 1300AED to pay for the bill of mob no [protected]. Actually i cancelled the post paid plan on 03/04/16. My cancellation no is I-[protected] and the amount of 2439.0AED paid on the same day.

Kindly check and do the needful

Regards,

Biju Paulose.

i am not getting any authentication for from bank while withdrawing and depositing cash i need help immediately

I called 3 times to ask about my DU home internet connection, nobody gave me a reasonable answer and nobody showed up to fix the problem !
How DU will make it up to me ?
what compensate should I get ?
When my internet connection will be back ?

I bought the du line at the airport which i was told it was registered by the sales lady i used it but unfortunately it is out of reach.

I am legally here and on a visit viza

Thanks and regards,

Mohamed Seraj Mohamed

Kenyan

I have activated the internet service from du by paying AED 105 but they did not activate the service by saying that my EID is expired. I activated this service by calling the customer service but at that time they didn't said that i will not be able to use this service. I have lost my hard earned money. So i want all the customer to be careful.

My name mr, muhamed shafi [protected] I got cheating frm du sales person He Provide du promotion offer. Mnthly Aed 195. ( included. Iphone x and. 300 min and 1 gb data ) Then will choose the offer now don't received the iphone x. but now my sim as postpaid it's changed i need to pay mnthyly this amount.
sales person deteil
Mr Ali.
052 755 3536

I have complain about my billing on [protected]. My smart plan 150 AED per month but your billing team charged 194.91 on my bill. I did not make any extra call or an data packages.

My mobile number is [protected] on February 27 a monthly plan requested and the basic benefits I get in 72 hours but today 16 march end a lots of time I call went my self by outlet but nothing the full benefits not getting.100 dirham plan with 9.5 GB data 380 local minutes 155 international minutes and 130 SMS felaxsible.plz solve it asap.

hi sir,
this is Aamir khan here.
sir i just wanna to tell you that . i received a msg on WhatsApp this morning from a du customer care or something? i don't know them but you can see at the picture and take action against them if this is fake .or if its not fake so plzz inform me at my number.
[protected]
or
aamir.lonely2@gmail.com

My tv is not working
account number 1.[protected]
showing weak signal
please solve it

In order to renew our rate plans we have spoken to 10 different customer service agents / Du shop assistants / account managers / sales managers. For 1 month none of them can renew rate plans. We are being bounceed around between call centers and shops. The custmer service is horrible. No employee of DU takes ownership to solve customer requests.

you agent in finance department use my credid card without any approval..he never wait to get my approval before doing any transactions!just be reminded that even I need to pay the remaining balance in my du account you are nit allowed to use my said credid card without my permission.