The complaint has been investigated and
resolved to the customer's satisfaction
DSWprice adjustment

I purchased a pair of shoes from the DSW website on 6/25/09 for $95. I received the shoes on 7/3/09. Two weeks later I noticed that the shoes had been discounted to $25. I called and e-mailed DSW and inquired about a price adjustment. I pointed out that I was well within the return/exchange period but that didn't make a difference to them. They said they did not have a price adjustment policy and that I was basically out $70. That was my first shopping experience with DSW and it will be my last.


  • Ds
    DSW Police May 05, 2011

    Lol, the above response sounds like it was written by a DSW employee.
    It would have been so simple for Maria to have received her $70 difference back. She could have returned her shoes and bought a new pair at the clearance price. But if she had already worn the shoes, then she could have bought another pair of the exact same shoes on clearance and then returned them with the receipt she received for the first pair. Some would argue that this is dishonest - and to those I say, don't do it.

    7 Votes
  • Ph
    Phynn Dec 28, 2009

    Everything eventually goes on sale and although many companies have a 14 day price adjustment policy, it is difficult for discount stores to do this. All of the footwear is already at a discounted price and once items are sold through and there are only a few left, they get marked down to make room for new items. It seems silly to me that you would stop going to a store because they would not make an acception for you that they don't make for anyone else. It is the business' right to make their own policies and our job as consumers to read the return policies on the back of the reciept or inquire within before we purchase. If it is not stated on the back of the sales receipt that there is a price adjustment policy then that means there is none. How is it that you are out $70? You in fact DO have the shoes that you purchased.

    -4 Votes

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