DSW (Designer Shoe Warehouse)checkout

E
This review was posted by
a verified customer
Verified customer

I went into the DSW location in Lawrence NY.
I was the second one on line with two salespeople checking out.
One salesperson was on the phone anwering questions for a phone order.
The person on the phone was asking questions like "is it more like teal or mint" and the salesperson had to question her manager several times.(as it turned out, the person on the phone never ordered anything.)
In the meantime, the line started to build because the one salesperson that was checking out had a difficult transaction and got stuck several times.
At this point the line behind me was 10 people long with one salesperson still on the phone. So when I walked up to check out I was second in line and 20 minutes later the line had not moved becuase I'm assuming salespeople are told that a phone order takes priority over a real customer.
Either there is a person just taking phone orders in a big store like DSW or the person on phone is put on hold until all store customers are taken care of.
Everyone on line complained. Very bad experience. Not worth the savings!

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