MultiChoice Africa / DSTV
reviews and complaints

12 April 2022 - I decided to reopen my account with Easyview, so I go onto the internet and reopened my account with what I thought was "Easyview" and was requested to pay R347.00 which I duly pay, thinking this is for 12 months of Easyview. When I contacted Multichoice I am told it was for the Compact Plus which I had years ago and the money was used for that and I will only be able to downgrade to Easyview at the end of the month of April or pay another R30 for Easyview. I feel as if I have been connned into spending R347.00.

I have cancelled it with one of your agents but rest assured I will NEVER get involved with Multichoice ever again. I want my account deleted after this and my ID number removed from you data base. Don't ever contact me again and ensure you close everything of mine at the end of April 2022.

What is so annoying is that no-one on your help desk can help me with this problem.

William Aver. ID [protected]

Good day, I'm on premium package (I'd no. [protected]) and my monthly payment is R980.00 but for the past two months I 've been billed excessively (R2 648,72 for March and R1 768.00 for April). I called customer care line on the 28/03/2022 and the first consultant saidthat my other account which was deactivated in 2013 was mistakenly reconnected by system. we made calculations and found out I should be refunded R2 583.00, whilst was on the line she tried to locate manage for refund approval but couldn't get hold of, and she promised to call me to confirm my refund but she never did. Two days later I called and another consultant told me the only approval he see on the system is of R900 something ang the other one was declined but he couldn't provide me with reasons but offer to submit the other refund without satisfactory answering my questions of why was it declined and how is it going to be successful this time since he cannot provide me with declined reason and when can I know the outcome and he only promised me if wait that he combine the refunds it can be repayed later by last Thursday (07/04/2022), this guy was dodgy to my questions and concerns. I lodge a complaint in one of your portals but nobody contacted me. Yesterday (11/04/2022) I called the consultant when he looked on the system firstly said I 've be credited with R1 750 and when I asked him why is the decrease from R2 583.00 that we firstly calculated with first consultant the he quickly changed and told me he did mistake infact its R2 600.00 and kept me on the phone for mire 7 minutes checking if refund was facilitated and when he got back to me he was telling me about to be credited and I told him I need refund like I spoke with first consultant and what happened with refunding before or at Thursday above-mentioned, the he said he will transfer my call to the manager, after more than 10 minutes of holding was the same consultant asking me I'm still on the line without explaining what happened to "I'll transfer you to the manager" instead he came to what he say was best option for me i. e I changed my payment method so they cannot debit and I use hand payment method and they will use my credit to pay my monthly prescription, and I refused that because I 've been that road and I ended up my service being disconnected I explained to him and asked him why he kept me waiting for mire 10 minutes to transfer me to manager only to come and tell me about crazy option what's so difficult to refund me or I speak to manager ang guess what I was kept on the the line endlessly while promised to be transferred to the same manager. The after more than 23 minutes on the line I ran out of airtime. I don't know it is the tricks you multichoice are doing to rip us because we are dealing with tele consultant when we gave queries who dodge or refuse to put us through relevant people when they cannot deal with our queries. I fail to understand 1) how a decoder that was years deactivated to be activated by the system the system that doesn't control itself but operated by personnel and no one picks it and 2) what so difficult to be refunded and why been told about 7- 14 refund while the mistake was acknowledged from your side we hear rumours that illegal connected customers but some consultant wile reaping of unsuspecting legal customers and your failing to attend to my queries in time without explanation certainly gives ground to this rumours. I hope this queries and my concerns will be given the attention it deserves.

Regards

My name is George Kulani Ngobeni I'd no [protected] I'm not happy with multichoice customer service , I downgraded my package from compact to access last week Saturday 02-04-2022 , I was told to pay R 273 for access then I did but today my decor is not playing they told me to pay another R 233 for access package , I really don't understand how do you work guys , I already paid R 506 this month but I can't even watch even access package my decor is still not playing . Now they tell me that I should pay R 529.95 for what exactly , what about my R 506 that I have paid?

Please assist me on this matter.

I paid my account on the 4th of April...due date is 5th...multichoice disconnected my services...then I send proof of payment...they said they want pdf format.i go 2 standard bank get the pdf format and email to multichoice..fone them back 4 or 5 times and countless emails for them to put me on hold for 2 solid days and issue not resolved...after me foning for the 6th or 7th time, today a lady helped me after making me wait a whole another 20mins to find pop today and reconnect services ..there was absolutely no remorse nor apology for what they put me through in the last 2 days.they treated me as if I was a criminal...the best part is that the account I used to do the eft is the same one am using all these months.at this point I want to file a case against multichoice for causing me financial burden of over r250 of airtime use...work time to go to the bank is my time lost...and then again last night till today more airtime wasted 2 call...I think point blank it's ridiculous...and for that is fraud

I Fortunate Sthembile Mnganga ID [protected] cell phone [protected] receive a sms giving me an offer to pay 205 for the 3 month when I reconnect my compact "today" (save 204 pm). The sms had I link which I followed. I did took the offer and pay 205 but my DSTV was connected when I call to query about that I was told that I had an outstanding amount of 81 they said according them o got an offer to pay 319 not 205 that I sow on my sms.

My name is Serakhu Daniel Ngoasheng, I. D number [protected], I called In between 7 pm and 7:30 pm, 06/04/2022 and my call was answered by Rowena, I have never received such horrible service from her. She was rude, she didn't listen to what I wanted assisted with and I even requested a recording of the call.

Even right now at 8:10 pm 06/04/2022 I still can't watch TV yet I have been requested to send proof of payment, I am not how many times I should send it.

The service we receive from your client service consultants is really ad and horrible and it needs to be sorted out or else I will be forced to take the matter further. Ever time we encounter problems with our services, we have to be shouted at in order for our problems.

The past few months I have been having problems with my DSTV as to every month I have to call the to complain about my account.

1. I was told that I have 2 DSTV account that im paying for, where else I only have one decoder and I pay for it every month after the 25th.

2. I always have errors to pay every month as they always suspend my service saying im charged because I paid before the 2nd of the next month.

3. I call them every month to fix the same problem and it never gets fixed

31-03-2022 and 06-04-2022

The dates ive been calling multi choice and my problem never gets resolved, all I get from them is that I have to pay more money for them to fix the problem

I cancelled my DSTV about 3 months ago due to NO INCOME and couldn't afford DSTV anymore so somebody don't know who and it was defiantly not me made a payment to reconnect my service in March and then the 1st of April they deduct money from my account so there was insufficient funds for my Life Policy to go off so phoned on Saterday morning the lady said she will arrange for a refund of the money still nothing so this morning I phoned again and the lady that helped me said there was nothing done so when can I expect to be paid back and another thing I don't even have a decoder anymore so can someone please assist

I have been asking for Funds to be allocated to my mom's account every three days. Proof of payment was sent and every week I'm told that the funds were allocated and the services gets reconnected, but after three days, they get disconnected again. As I am writing this I've been holding for 28 minutes. The amount of money i spend on calls is now more than the monthly subscription and the only reason i have not terminated the services is because my Mom is 68 years and only watches channel 167. If you don't have competent people to just allocate payment, what exactly are you doing.

On 15 Feb 2022 I mistakenly paid an amount of R1000 to DSTV through a bank app. The multichoice account is for my brother. I called them to report the Incident and was told to email ID copy of the account holder and proof of payment which in this case was my bank statement.

On 13 March 2022 I was informed through an email that the matter has been escalated to central finance to trace the payment.

I have since been waiting the matter has not yet been resolved, no updates no nothing.

This is the ref number that I received [protected] from Billing and Collection department

6 days ago I did a follow up with the Billing and collection and did not get a response.

Simelane f

Good day,

(1) On the 26 March 2022 around 10H30 after installing MyDSTV mobile app I, Lindani Zuma, MultiChoice account number [protected] holder, noticed that there's an excessive amount owed to MultiChoice on my MultiChoice customer account of about R2 277 instead of R514 for DSTV Compact subscription, that is due for payment on 1st April 2022.

(2) Upon investigation I noticed that without my consent nor authorization I am being illegally charged among others the following:

(2.1) Reconnection fee = R50.

(2.2) DSTV Premium Subscription = R829 .

(2.3) DSTV Compact Plus = R539.

(2.4) DSTV Compact Plus = R549.

(2.5) Numerous nonsensical reversals & access fees.

(3) Furthermore I noticed that from 28 February 2022:

(3.1) An old decommissioned DSTV decoder that I used between [protected] is suddenly subscribed for DSTV Premium without my consent.

(3.2) My DSTV Compact subscription has been upgraded to DSTV Compact Plus without my consent.

(4) The DSTV Compact monthly subscription fees that were charged on my ABSA Bank account as expected i.e.:

(4.1) 1 December 2021 = R514.

(4.2) 1 January 2022 = R514.

(4.3) 1 February 2022 = R514.

(4.4) 1 March 2022 = R574 (including an unknown increase of R60).

(4.5) 1 April 2022 = R2 277 (including an unknown increase of R1 763).

(5) On 1st April 2022 my ABSA Bank account have been illegally charged an amount of R2 277 without any justification nor valid supporting evidence from MultiChoice.

(6) This matter i.e. (1) to (4) above was logged/raised with your MultiChoice customer centre on the 26 March 2022 under MultiChoice Ticket No [protected]. Clearly it has not been addressed as requested (see desired outcome below).

On 26 March 2022 I have done a online purchase of the DSTV premium steaming package of R699, I have entered my banking details and the website said "successful". What I thought was a smooth process turned into a nightmare. I was not given access to all of the channels I have paid for. I contacted DSTV via the live chat and was told to send proof of payment and I have emailed it as requested. On Monday 28 March 2022 I still did not have access to what I have paid for. I called the DSTV call centre and an agent said that she can see my proof of payment that was sent and she will fix this issue. That night for the first time I had access to all my channels. The next morning 29 March 2022 I received a sms stating that my viewing has been stopped and that an amount of R771 is due on my account. Once again I contacted DSTV to resolve this matter. I have sent proof of payment again! to my shock I received a reply stating that they acknowledge the proof of payment attached and that it was allocated to my account, only the document that was attached by them was someone else`s proof of payment of a lesser amount. What about the popi act? Is my details safe as I sent a bank statement as proof of payment that has all my personal information on it. Today 31 March 2022 I checked to see if this matter has been fixed and now the account shows that I owe a different amount of R744 and I still do not have access to what I have paid for.

On the 2 December 2022, I have visited your Randburg offices for a decoder exchange. The agent that assisted me offered me a Black Friday deal on an ultra price lock. I was happy with the amount, therefore signed an agreement. The contract reference was 4RCCEW. The installer was supposed to install it on the 10 December 2021. The installer was Tebogo Phati. He never contacted or pitched at my house. On the 17 December I received a sms that I should start paying for the ultra or my services will be cancelled. I have made numerous telephonic queries, but none seemed to work. I was promised that I will be contacted, but no feedback was made. Some of the agents that I spoke to: Msimelelo Roloti, Zimkita Mkathi, Nompilo Zuma. Soon thereafter my extra view facilities were cancelled. I received a message to be in contact with credit control. I did and they promised to look into the matter.

I have realised that the telephonic queries did not bear any fruit and resolved to online chats. The first online agent assisted by reinstalling my extra views. I was also informed that the price lock department would have contacted and assisted me with a cancellation.

The amount for the ultra decoder was deducted from my account on the 3 January 2022. I have made an online chat enquiry, where I was informed by the agent that 2 ultra decoders were installed at my house. The matter was under investigation and that I would have been refunded.

I have never received any decoder from any person from DSTV, including any installer. It's 3 months and still no refund. I have chatted to two ladies via online chat and each of them acknowledged that I have requested for cancellations of the ultra decoders. One of them revealed to me that two decoders were requested to be installed at my house. There was an investigation to determine who authorised these installations. I have made another online chat enquiry on the 30 March 2022. The agent, Ofentse was not very helpful and stated that the system shows that I still have the ultra decoders, therefor no refund can be made.

I made a payment via easy pay on the 19th of March,Amount R295.

The funds were paid out of my bank account on the 23rd of March. On Saturday (25th/03/2022) I received an sms saying my connection has been stopped due to non payment.

I called Dstv the first time and wasn't assisted. Called in the second time and I held on for 30 minutes as the consultant was trying to retrieve the payment. I sent the pdf proof of payment as requested

This is not the first time that I make a Dstv payment via Easy pay, what was different this time I'm unsure.

My connection was restored only to be disconnected again by not finding the payment.

I had to pay another R395 for the same thing, so you have my R295 and R395 for the month of March. Total of R700 for a R295 subscription.

I would like to get the R295 refunded as my bank account was debited with this amount,Easy pay confirmed that Dstv was paid. So the funds are with Dstv and yet you overcharged me.

Your urgent assistance in resolving this matter will be appreciated.

I will take this further as this is a rip off.

The DSTV payment website deducted a double payment from my credit card and now they refuse to credit my account with the extra money that was deducted by them

I have been trying since the 18.03.22 to have my decoder activated at my Holiday Home and your consultants on [protected] have not been able to assist. I eventually sent a complaint through on to [protected]@dstv.com. on 22.03.22

I received a call from Rifiloe Moholola who seemed to be very helpful and called me on 23.03.22 to let me know that the previous decoders were taken off my Holiday Home and that she managed to put the new decoder on. I asked her to send me an email referring to our conversation which she did. I went to my holiday home on Friday 25.03.22 and contacted WhatsApp on [protected] as per her suggestion and was informed that I had no decoders on and they could not assist in loading it. I called [protected] and had the same service as the previous weekend, I was also informed that someone would be calling me over the weekend to assist but as per the previous times nobody called. On Monday 28.03.22 I sent in another complaint and nobody has called. I am not impressed and hopefully someone will be replying soon.

To whom it concern

I acknowledge I made a mistake and paid 2.5K extra towards my Dstv account. I immediately made contact with Dstv on mail and using the live chats. Through all interactions I was given comfort that my refund is looked at and will be processed within 72 hours. This has not been the case and today I was told my refund request was never actioned.

I have an email confirming that my refund is processed, I got a call from one of your agents who called to confirm my refund is processed.

I dont want to wait another 14 days and I don't want my account debited. Can we have this fixed, Katlego Mchunu promised me lies and set an expectation that was not met. Can we address that as well. Main priority is me getting my refund within the 72 hour period.

Multichoice didn't deduct the amount due to them (R499) on the 1st Jan 2022 I made follow up by calling I was told I had no money of which that was a surprise to me, the agent told me to hold on till my airtime finished then on the 7th I came back as I was away, 10th I called and I was told to pay 568.18 I'll be connected.. they been disconnecting my channels every 24hrs since the 12th January saying I must pay R1067, when I call and ask why, no one is able to explain to me the only response I get is that the 568.18 was rejected because the reference was my surname (ofwich it was the agent that told me I can write that) they've been promising that the problem will fixed every day when I call they will reconnect & disconnect again after 24hrs. Managers been saying they will call me back but I never received any call. Could be my 568.18 went down to the drain because of reference in January?

Feb I paid 595, March 565 and I'm still required to pay R1000 more. My normal installment is 499. I feel like DStv (Multichoice) want to rip me off

Good day,

I was on DStv access for both my accounts. The lady by the name of Cindy, who never helped me but kept me on hold for more than 30 mins waiting for her. She told me I’m on contract and I cannot downgrade but I managed to downgrade 1 account, failing with the other one, that’s why I phoned DStv tell number, how is that even possible?

I phoned 15 times today to reconnect my package just because I downgrade my package. Up till now it's not connected yet. Everybody run like chickens to help but no one could help, why employ people who can't do the job and pay them a salary for just sitting around. Employ people who need a job and want to work. Multichoice service suck. From here i'm going to hello peter.