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Home Mattresses Dreams delivery and no communication, customer service not available and form support is not helpful

Dreams  -  delivery and no communication, customer service not available and form support is not helpful

S
Author of the complaint
9:40 pm
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This review was chosen algorithmically as the most valued customer feedback.

Ordered bed January 16th 2016. Found address, helpful store team.
Changed delivery date on 9th Feb due to work travel
Reset date 11th March.
Dreams Customer service emailed to say can not deliver on 11th March, bed is out of stock, pending a deliver.
Reset date to 2 April

I called the store 29th March to make sure all was good. Store verified.

April 2
Delivery driver contacted me before 9am to set a window of 3pm to 5pm.
Confirmed address with person, all okay, recommended, call if you need directions.
No one arrived, turned up or called from Dreams.
I contacted the driver several times, text and phone calls, no answer.
Called customer service. Hung up
I tried to contact on Monday 4th April several times, no luck.
Tuesday 5th April after twice calling customer service and speaking to Speke store (helpful), i completed a online form to Dreams as per process. Responses were not helpful at all, no support, i was advised to call the customer service line.
Its now April 7th, i still have had no luck with a delivery date after Dreams failed to deliver, or a contact from customer service with a delivery date or anything.

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1 comments
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S
Aug 20, 2016 5:54 am
Verified customer This comment was posted by a verified customer. Learn more

I agree with you, unprofessional and unhelpful customer service of both dreams and d&i solutions. Dreams sold me a wardrobe showing their brochure but got a different one after delivery. Unfortunately cannot return as per their policy and no joy after complaining. so stuck with a piece of junk. Don't recommend dreams for wardrobes etc.

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82 complaints
22 resolved 60 unresolved

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(added by reviewer)
Knaves Beech Ind Estate Loudwater, England, Buckinghamshire United Kingdom
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