The complaint has been investigated and
resolved to the customer's satisfactionResolved DR Horton (Cambridge Homes) Liberty Grove — poor workmanship
resolved to the customer's satisfaction
We purchased an Executive Series home from Cambridge Homes ( DR Horton) at Liberty Grove in Plainfield in 2006. From the beginning we stopped off to see the home being built as it was our first new home. On too many occasions to mention we noticed problems during the construction faze, which should have been caught by either the builder or the village inspectors from Plainfield.
Wood stairs were left out in the rain, plumbing in the basement leaked, 2x4s were cracked and of low quality, etc. The builders representative verbally offered their "guarantee" that all problems would be fixed!
During our rushed "pre-Inspection" of the home we noticed several major defects and were assured that all would be repaired. To facilitate repairs, I would up taking over two weeks off at intervals of 1-2 days to "fix" their work while we waited for their contractors.
Problems like : cracked and leaking concrete around basement windows, poor installation of carpets, doors, and hand railings. Poor workmanship - painting, drywall, loose fixtures, exposed wires, squeaky stairs ( left out in the rain before) and leaky toilets.
Their contractors had to be called out several times just to repair cracks in drywalls. We spoke to a Structural Engineer who informed us that Cambridge forgot to install drywall clips in our ceiling which causes annual lifting of the ceilings upstairs as wood swells and contracts, cracking our walls.
Furthermore our sump pump failed within 14 months after we moved in. The ejector pump failed leaving us a unsanitary mess to clean in the basement shortly after we began using the basement toilet. The plumbing had been ruffed in by Cambridge, but gravel was left in the sewer pipe leading to the ejector pit, causing a flood of sewage in our basement. The sump pump pit also had been full of gravel and some plastic bag from a Spanish music store in Aurora, which wrapped itself around the intake, causing pump failure.
All of our baths sinks trap pipes were left loose, which soon leaked.
The tiles in our master bath had to be cut out and replaced to fix a wall the builder installed crooked! The homes first floor had to be braced up because the builders plumber cut a 3 inch hole through a 10'' floor joist to install his pipe! The entire front door had to be replaced due to leaks and damage done during construction. The homes gutters was improperly pitched (found this out during the second year).
To date (36 months) we have replaced the dish washer ( would not clean ), replaced the garbage disposal ( leaked) replaced the sump pump (burned up) replaced the ejector pump ( failed due to rocks), had our heating vents cleaned ( the builder swept trash into them) had to have the outside concrete patched, bathroom faucets valves replaced, and the master bedroom doors rehung.
We ponder who was watching the contractors when the home was being built? We wonder if the Village of Plainfield's inspectors "looked the other way" as the construction was ongoing? Who paid off who? Do they really care?
We will never buy another home from DR Horton! EVER. America's builder - HA! The entire staff at their Libertyville, IL. office should be fired! BTW - try calling corporate - they hide where they work, and their phone numbers to the corporations office when you attempt to complain. When you finally track them down they claim it is a local problem and as a Corporation they do not involve themselves with their local offices! What a great scam if you build crappy homes! $ 460.000. 00 Dollar crappy homes!
Oh yea - the builders rep told us our taxes should be about $5000.00 - they are $ 8300.00!
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