Dolphin Movers
reviews and complaints

Date of sailing 28.08.2016 from north cyprus famagusta.
Port of discharge - london. We don't believe any more you help us, we spent 4 months for telephone calls and emails, what's the point spent time for evidence. This is just some further observations about our missing baggage and information for the people who will move from north cyprus. The actual packing was done by dolphin staff at our home and supervised by akay. Who was in charge of the whole operation. He included our bag of the most valuable items (Jewellery and swarovski crystal) in a carton which he labelled kitchenware/picture and this was placed in a separate carton. We are suspicious of this action as it means that the most valuable items in the consignment would be clearly identifiable.
Dolphin company your business is disgusting and you are an army of robbers. You failed to inform us of the likelihood of thefts of items in transit and you had a duty of care to advise of obtaining independent insurance. Special attention should be shown to akay (Shining moon) how can he be sleep peaceful after stealing our valuable and sentimental irreplaceable photos and items?No doubt our own photos were thrown away to be replaced by his own. The turkish staff assured us. That our goods would be protected at all times whilst in their care. English dolphin threaten to withhold final delivery to us in spain unless we paid more money. Yusuf nevzat (Sales manager) and general manager - onder secil a big liar, making false promises with no conscience. From start to finish your service to us was a complete disgrace. Quite apart from the thefts there was much damage to our china + crystal.

Made negligent representaions, bait and switch fee quoting, innatention of duty and breach of contractual promises. Quoted and invoiced us for our move from UK to US. On first day of move, called and said we needed to pay 1, 200 GBP more! Container made it's way to the port in Los Angeles and sat there for 2.5 months racking up fees and making US Customs very irate. "We are an international moving company that specialises in overseas moving and storage..We will handle all the necessary steps door-to-door including all paperwork and customs regulations for your move...We have a global network of experienced agents in over 100 countries that we have specifically chosen to provide a high standard that we require to suit your individual needs and perform that very important final stage of your move." Our family experienced quite the opposite! Those glowing, feel good statements are b.s. They contraced a TRUCKING COMPANY to deliver our posessions. This trucking company never handled US Customs clearances, never have and never will, they say it is too much work... Well, so much for the 'global network of experienced agents'! I did not realize that Los Angeles was such a back water that their 'over 100 countries' don't include anyone in the western US! We had to pay over $11, 578.00 over and above our original quote to retrieve our personal posessions. For 2.5 months they said that they were working on it, that they would pay, that it was not their fault..blah, blah, blah! Yeah, it was locusts too! The U.S. Maritime Commission in D.C. conducted a full investigation and will verify my claims. "You were screwed" is what they told me... wow, I knew that!