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Dollar Tree
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1.1 2963 Reviews 2961 Complaints
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Dollar Tree complaints 2961

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D
5:01 pm EDT
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I visited this dollar tree on 9/30/19. Sales Associate Ellen waited on me. When time to pay for my purchase I used my debit card to pay for my items and since the machine showed the option of cash back... I checked that I wanted cash back. I chose to have $50 cash back. I was given my cash. The checker made a remark "wow I didn't expect that" and then went...

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1:16 pm EDT
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I'm a deaf customer...A couple of months ago I went into the store to purchase some mouthwash. When I entered the store I went to the isle where the merchandise was sitting. I happened to turn around and Katrina the Manager was telling me that I had to leave my book bag at the door and that she said no bags allowed. I told her that I was deaf without my...

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T
9:51 pm EDT
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Dollar Tree being terminated

I was accused of working off the clock and I wasn't. This will be the second time that I have been terminated by this store for something I didn't do. I want my job back please. On Friday Sept. 27, I was picking up my boxes and clip strips and saw a box of gift bags that had been opened by a customer that was on the floor and shelf and was picking them up and hanging them on a peg when the DM walked through. I told him I was just picking up my mess and then would be done for the day. He said to not worry about it. I put my boxes on the boat and pushed it into the ware house. I stayed and bought a few things and talked with the asst mgr for awhile and went outside with the cashier to smoke a cigarette. I left and came back at 9 pm to leave the store keys with the asst mgr because I forgot to give them back to her after using the restroom. The next morning I went in to work when the store mgr called me to the back and told me that the DM Jonathan Fisher had called HR saying I was working off the clock. Like I said before this is the second time being terminated behind some BS. The DM does not communicate with me because if he had, I could have cleared this up. Before, I had just clocked out and asked Mr Fisher if I could pick up my boxes and sweep up my mess and he said ik. So which is it? Also, there is a sign in our break room that says don't pass it up, pick it up and that's what I was doing. For something this stupid he calls HR but when I texted him about me being intimated, bullied and retaliation, he didn't even address the issue. Management breaks all kinds of store policy rules and nothing happens because they're management. I just want my job back. I have always given 110 percent to this store only to be treated like crap. I'm not even given the opportunity to advance. Everything I have read says you can't retaliate or choose favorites or cut my hours as punishment for filing a complaint yet this is what was done to me and I let the DM know and he did nothing. If you would please reconsider and let me have my job back, I would appreciate it and I will promise you stop working 15 minutes before I have to clock out to pick up my mess. I need my job. And if you could please let me know what ever you decide to do, I would appreciate it.

Thank you
Teresa Espinoza
[protected]

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Update by teespinoza.1928
Oct 02, 2019 1:36 am EDT

On Sept 27, 2019 I was accused of working off the clock and terminated by the DM. I had explained to him that I was picking up my boxes and clip strips and had seen a box of gift bags that had been opened by a customer. The bags had slid out of the box and were on the floor and shelf and I was picking them up and putting them on a peg. He said not to worry about it. I continued to put my boxes on the boat and pushed it to the warehouse. In the break room there is a sign that says "don't pass it up, pick it up." That's what I was doing and I got terminated. He went out of his way and called HR to get me terminated. This is the second time that I have been terminated because of a lie. I'm sure there are a lot of people that have been terminated by this company behind lies from somebody who has done more wrong than those who have lost their jobs. Nobody has ever contacted me to ask what happened. I am fighting to get my job back and maybe they can give the DM a different job position that won't allow him to fire people. We need a DM that keeps his word and doesn't work us like dogs just so he can get a bigger bonus. Shaving hours and thinking that people can unload a truck of 1500 pieces, stock the merchandise and organize the warehouse in 9.5 hours is ridiculous. We never had an issue with hours until he got there. We have never gotten a positive comment from him. He has never communicated with the employees. I had one write up almost a year ago for working off the clock and had not done it again even though it bothers me that the store is starting to look like crap because of him. We have merch mgr that have walked out because of him. All of the stores are going down as far as being clean and stocked since he became the DM. I informed him a few months ago about retaliation, being bullied, harassed and intimidation and he never addressed that issue. This is not good for someone who has a mental disability. I have always tried to do my best for this store. I take pride in it's appearance and keeping the customers happy. I love positive feedback. I have always owned anything that I have done, good or bad. But I will fight for being accused of something I didn't do. Management has broken more policy rules than I could ever dream of and nothing has ever been done about that. I just want my job back along with my hours. I don't care about what anyone else does as long as it doesn't involve me. Corporate needs to step up and take a closer look t how their employees are being treated and the conditions we have to work in. We take the hit when DM's make mistakes or don't know what they're doing. Mr Philbin needs to compensate those of us who had to fight together our jobs back. We also have Bill's to pay. Communication will open their eyes as far as how these stores are being run into the ground. They say this is a family store? Lol! I already have family like this. I don't want to be part of another family that's the same.

Update by teespinoza.1928
Oct 02, 2019 2:37 am EDT

I have tried to get someone, anyone from corporate or HR to address this issue about being wrongfully terminated. I would appreciate a response from someone. No one deserves to be treated the way I have been treated. I don't want to but it looks like I might have to contact the EEOC about this matter. I have been patient for too long. How hard is it to pick up a phone or type a message to let someone know that they are being acknowledged or heard? I'm hoping corporate doesn't have stupid or heartless people in charge but that's what it's starting to look like. No disrespect just frustration.

Update by teespinoza.1928
Sep 29, 2019 9:58 pm EDT

You can also contact our ops mgr Alycia and she will vouch for me. The store # is 06622

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11:16 am EDT

Dollar Tree store manager

I shop at store #1927 every week. i always see the assistant manager Jason working to try to get the shelves stock. The store manager Ernie rather not help with stock. I never see anyone in the store helping with stock and its always the same manager thats there. I never see the store manager doing anything. I have had to go to another store in the area for halloween decor because there really is nothing set out. You can not depend on one person to preform miracles.

thank you,
a conerned citizen

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7:19 pm EDT
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I went to Dollar Tree today (9/28/2019) around 12:30 p.m. and I asked if they had any Breast Cancer Awareness products. The employee took me to the 3 magnets they had on display. I told her that I want the one that said, Black is the new Pink. She said, "thats the one I wanted, I was gone get it earlier this week" (her exact words). She then took it off the...

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7:13 pm EDT

Dollar Tree bad service

First it is not my fault that the system freeze and on that moment she was on a break, supervisor or manager Sarah, came to register apparently to help but we got a surprise, the first mistake that Sarah made was that she make racist comments against us with the cashier. If she want to see my birth certificate, I can show it to her that I am an american citizen since the day I born, so I am american as her and there is no reason for her to make racist comments against another american. Second, the manages demonstrate the lowest knowledge asking me what she can do with the system, obviously as a computer technician I know how to fix the problem, but it is her responsibility to as manager had the proper knowledge on the system, not to ask me what to do. As a manager she should be to represent company values demonstrating that every customer is important for the only the ones that only speak english. Personally I dont think those are the values that you guys as company wants to spread around your employees. I hope you guys stop this type of conduct

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3:58 pm EDT

Dollar Tree manufacturer coupons

I've gone to 2 different dollar stores with manufacturers coupons and always run into a problem. One said they can't take coupons their register does t take them off. Another store says yeah we take them BUT I have to get a manager to approve it. Are you kidding me? Meanwhile the libe behind me is 5 deep so how to I wait for the manager to come up from wherever and have customers annoyed. I just dont get it. If you dont want us, to use them then just say so.

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10:37 am EDT
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I am a loyal customer and I love to shop at dollar tree. There is this one manager short hair with glasses that is always rude. She has a nasty attitude and always on the phone. When you ask her can someone open up another line she acts like she can't hear and just keep doing whatever. I don't think its fair and someone needs to teach her better manager skills.

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11:33 pm EDT
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I would like to start by saying, I am a frequent shopper of your store and have been going to this particular one because of convenience and location. I am on disability and this store is closer to my home. My complaint is that numerous times I have gone in numerous times trying to get certain Health aides, and many, many times it wasn't on the shelf. 2...

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11:01 am EDT
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I went to Dollar Tree to see what was new. And I saw some T-shirts sitting on a register so I asked Artie if I could see them. She said yes as long as you fold them because I just folded them. That really upset me because I'm a customer not a worker. She has no right telling me to fold them, when it's her job not mine. I saw her being rude to another...

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8:03 pm EDT
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I was at your store yesterday with both my nieces (12 and 6 years old) . Who. We're very excited to purchase some Halloween items and candy. Until we got to your cashier, we had waited in line for a longgggggg time but he the store was busy so is what it is . We place are basket with goodies on the belt while still waiting . When your cashier rudely say...

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2:29 pm EDT
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I walked in the door and the Manager (Teresa) told me that I needed to leave my back pack at the front. I told her that it is my purse. It is a purse that is made like a back pack. I purchased it at Wal-Mart. She told me that I could leave. She's never treated me that way before and she has seen me several times entering the store with this same purse until...

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9:06 am EDT
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Yesterday I visited the Dollar Tree store and the cashier was so pleasant asking me how my day was. As we talked while she checked me out the manager Gina stormed up to the register interrupting her and proceeding to reprimand her for how the shelves looked. In front of me and the rest of the store she loudly spoke to the cashier as if she was her child. I...

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10:08 pm EDT
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I bought some stuff a week ago, I decided to trade some stuff out later that week. I come back to the same cashier who bagged my stuff. I had bought nail polish and it wouldn't ring up so she ran some other stuff up to take a space of the nail polish. When I go back to trade the nail polish for something else she says that she never scanned other items to...

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N
7:04 pm EDT

Dollar Tree marshmallow sold after the date expired

I bought a bunch of items at dollar tree in tampa. The marshmallows bag was expired on jul 02. I just noticed after arriving home. It's more than 2 months that the product expired but they still sell it. I want credits for this. How can you guys sell it after the date is expired. I'm going to complain it to the consumer court. I want a response for my complaint.

Reply me back at [protected]@gmail.com

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9:55 pm EDT

Dollar Tree ruth

She was on her cell phone as she helped the main back up employee. She was also very rude, short and snippy with me. While the brand new cashier helped so much. All the mean, her name was Ruth, was on her cell phone as Briana had multiple people to check out, while Ruth was on her personal cell phone talking about things not company related. She was also very short, rude and snippy with every customer I saw go through her line while her other employee, Briana, was backed up. As a brand new employee I give Briana both thumbs up for remaining calm, welcoming and helping during a busy time! She was welcoming, helpful and a pleasant employee!

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Update by Bri Mangiapane
Sep 23, 2019 10:04 pm EDT

When I pulled into the parking lot cashier was smoking and on her phone right by the door of the store. come to find out her name is Ruth and she is a manager. Ruth was on her personal cell phone as she checked me out. She was very rude to me along with the employee, Briana, that was working at the time. Briana was a very new employee, but she assisted me and guided me in every direction I needed help with. Ruth should be fired beyond question ASAP. Worst dollar store tree employee I've dealt with, hands down

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Jeanie Thom
, US
Sep 26, 2019 12:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

First, she should be further from the door when smoking because people who have allergies should not have to worry about getting sick.

Secondly, it was okay for her to be on phone when on her break.

Thirdly, while she was on break or not, rudeness should not be dismissed. I feel for Brianna.

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R
11:17 pm EDT
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While I was entering the store I noticed a person panhandling people for money in front of the store. Once inside of store, I went to get my producs and the person from the outside was behind me asking for money. I told him I didn't have any cash. He proceeded to the front of the store and was asking cusomers in the store for money. I told the cashier she...

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4:52 pm EDT
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Store # 4695 There was 12 small boxes on the sales floor containing dishwashing liquid. I wanted a dozen each sent. While reading the front of the boxes and taking the ones that I wish to purchase. A employee said I stop: you can't do that. I moved the boxes only two or three I chase so I could find the other scents. I don't open or damage any thing. Just...

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12:30 pm EDT
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I came today and Sonia who was the manager today at 12 pm she gave me the worst customer service I have ever had in my life I can't believe she was the manager because she gave so bad attitude, the place was busy I had few coupons, it's not the first time I buy there with coupons and I was sure I can use it because I did in other dollar tree so I told her...

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8:28 pm EDT
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9/20/19 - Store 848 - sales associate was Kim. I placed my shopping basket on the register to separate my order from the customers behind me. Kim looked at me said:" you can empty that honey." Excuse me, no Hello or How Can I help you? I was insulted. I said to her: " I would like to leave my order in the basket, if it is okay with you." I shouldn't have to...

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Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Associate was posted on Apr 17, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2963 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click up if you have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 21 21 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number
    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click up if you have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 4 4 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number
    Customer Service
  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
Dollar Tree Category
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