Dollar Tree
reviews and complaints

I went into the dollar tree in Aunstin pray highway in Memphis tn around 6:45 pm. There was only one line open and it was very long. I see two females workers on the aisle talking. I asked them do either of them know how to work a register. One of the girls stood up and three a box down with an attitude and as I walked off I heard the other girl laughing as if she said something about me. When she got to the register, she didn't greet me or even look me in the face. She just checked me out and handed me my money with an attitude. I do not plan on giving that store another dime of my money if that's how they train their employees to act.

The air conditioner doesn't work. It's at least 90 degrees in this store. I have been in several times and always the same. Way too hot to shop. Also the lights keep turning off. I was in the ladies room and the lights went out. Pitch black in there and I ran into the trash can trying to get out. I will no longer shop at this dollar tree on rose dale and calloway in Bakersfield California. The employees are really nice but they are dripping in sweat trying to do their jobs. I feel sorry for them having to work in those conditions. If not resolved I will be taking other steps to make sure problems are dealt with.

My husband and I went into the dollar tree store located in big stone gap, on sunday june 18, 2017. We went in before 6pm and noticed an excessive amount of people standing around. No one greeted us or acknowledged we had entered the store. My husband and I quickly got our items and went to check out. The hateful cashier ran my husband down and told him he had to leave the store immediately because the store was now closed and they had pulled the register and they would not check us out. We explained we had been in there for a bit waiting and no one said, "sorry we are closed." this terrible woman said she didn't care and we were to leave right then. She went as far as to order another worker to escort us to the door and promptly lock it. Hateful, rude piece of garbage. You have lost our entire family's business... We have a large family and many friends who you've lost too! Pitiful!

I went to the dollar store with my friend to buy a pack of condoms and they questioned about my age. I paid in all pennies but they refuse to take it and banned me from the store. I have rights as US citizen to buy what I want even though im not 18 yet. they also said i'm not allowed to go to that store anymore. can you go to the store and resolve this problem please.

I was in the Marlow Rd, Santa Rosa California store and was shocked at the dangerous conditions that I saw. I took several pictures of the isles that had items thrown everywhere. Boxes piled on boxes. The store room door was open and I was in complete disbelief at its conditions. I took several pictures of the store room, isles, and have video of an employee telling me how she was afraid to go back there sometimes. This store should be shut down immediately and the manager should be investigated for endangering employees and consumers! I am happy to share them with corporate offices. If I do not receive a proper response I feel obligated to post to social media to hopefully bring light to the horrendous conditions.

I am always shopping at your Framingham, mass store. The young man who is the manager is very rude and is always on his phone at the register. I have stopped by several times and this always seems to be the case. Besides the fact that the store is almost always a disaster area. The lack of customer service from a manager is atrocious. The lack of decent employees is another. It seems they would rather chit chat in the front of the store instead of work.

I was at dollar tree in fall river mass. on quarry st. on june 16th 2017
it was around 6:00pm an there was a male cashier name ty something. an I was with my children who r teens an they pointed out to me that the cashier had a very strong smell of what smells like weed. this is a business an should be more aware of there employee. an if my children can tell what it was I am sure others can to. not very good customer service...

I attempted to use 4 coupons for 4 items at the dollar tree Store #6761 located at 8707 W.Bellfort Houston, TX and they would not allow me to use my coupons. told me in order to use my coupons I needed to get 8 items. I told them that they are not abiding by the coupon policy and I left the store. This is a fairly new store and one of the worst dollar tree stores that I have shopped. They seem to make up their rules according to what your coupon says which isn't right.

Claimant went to Dollar Tree on May 21, 2017 located at 2002 E Central Texas Expressway, Killeen, TX 76541 to purchase Great Northern Beans made by Browns Best. The bar-code number on the product was [protected], and the expiration date was 11/16. Claimant cooked then consumed the beans on May 22, 2017 approximately 8:00 p.m. About 9:00 p.m. claimant started to itch all over continuously, recognizing hives appear all over arms and thighs. Claimant went to the emergency room the next morning on May 23, 2017 where Benadryl was administered to subside the itch and bumps. After being released claimant returned to the store to make a complaint. When claimant reached store to make a complaint the police were called to have the claimant removed from the property.

I had finished shopping and was in line and there was a young man in front of me who had 93 photo frames. The young girl rang him up and was bagging his items meantime some other people had come up to register and went over to the next register which wasn't open and the other person who was there, not sure if she was a manager or not but she proceeded to wait on all 3 of them not caring that I'm still waiting in other line. The young man obviously was having problems with credit card, so when the other customers left I asked the other girl why would you wait on them while I'm still waiting here. Her answer was they walked up on me and I said if your in charge of the store you should have asked me if I needed help first rather than wait on them and she said you didn't ask me to wait on you. I shouldn't have to ask you to wait on me and I said which I shouldn't have you only waited on them cause they are the same color as you and I'm not and she said that's right you're not and I left my items on the belt and will never go back to that store again. She should not expect me to ask her to wait on me before taking care of other people when I had been waiting at least 5-10 minutes and she knew I was there. Totally disgusted! [protected]@outlook.com

I work at a daycare so tonight I was in the store shoping for popcorn boxes for fathers day gifts. I was in the store for a while because I was also looking for other miscellaneous things I can use in my classroom I went down the same aisles a few times to see if I missed anything and also Because I could not find the popcorn boxes. I got in my purse and got my phone to call my coworker to see what she wanted to do when I got off of the phone I heard the employees at the register talking about me as loud as can be saying what isles I walked down and accused me of stealing so then I just politely asked if you still had the popcorn boxes and the lady lied and said no you don't carry those anymore I checked one more time and found them on the bottom shelf which is why I didn't see them the first time. Very poor customer service. You should never accuse someone of stealing if you don't know

Could not believe my eyes when I walked into the store #1172 in san marcos, 1050 mckinley pl, 78666.. Omg... What a mess! This is truly the most disorganized dollar tree that I have ever been in. There were boxes down every isle of the store with some employees emptying them, others standing around talking. I ask one employee where something was and the reply was "we haven't unboxed that it yet"... Then later found that is was actually on the shelf. The employee did not want to help me. When I went to check out, the light at register was on but no one was there (?) so I went to the register with no light because it was open. When I walked up, I was told it was closed, even tho she was checking folks out. Instead of checking me out, the assistant manager veronica said "no, can't, won't... Very rudely". As a result I lost my place in line at the other reg. I was very mad. But then, I thought maybe this was a one time occurance. So I went back a coupke of days later. Apparantly it is the same everyday... If not worse. Boxes everywhere, no organization... It was like all the employees just quit and left all the boxes in every corner of the store... Unopened. Yet on that day there were 3 employees working. When finished shopping I went up th the front. Omg, there were at least 15 people in line at the both of the registers that were open. The 3rd one was closed. And one employee named melissa was just walking around like a social butterfly, not doing anything. Why didnt she open another register? Omg... Terrible customer service. The girl at my register said she had just started work the day before. Dont think she planned to be this swamped on her 1st day. But do you think melissa would step in... Obviously not. I called the store manager, ken today... And he was rude too. Offered no apology and told me he would not talk to me about my complaints, very rude... Basically told me to "take a hike". No wonder the assis manager is the way she is, she is just like him. Someone needs to do something about this horrible awful store. Or just close it down. Thank you.

On Wednesday, June 14, 2017 at approximately 1:30 - 2:00 p.m. me and my wife visited the Sulphur, La Dollar Tree located on Cities Service Highway.

Upon entering the store, we were greeted as always to the store but also noticed four (4) employees standing at the one opened register actively complaining about other employees not answering their phones or showing up for their shift.

We spent approximately 45 minutes in the store and could hear employees complaining the entire time in the store.

As we waited in line we watched other customers shake their heads in disbelief at the banter between employees. When it came our turn, I asked the cashier to abstain from talking and handle my order. After a look from one employee who wore an Assistant Manager name tag, I told her how in professional my experience was; others in line were quick to agree.

We love Dollar Tree and know this type of customer experience is not normal.

Thanks
James/Wanda Cormier
501 Lake St
Westlake, La. 70669
[protected]@gmail.com
[protected]

The dalles dollar tree is a mess every time I come to town I'm from out of town and it's always hard to get around in the store due to boxes every where stuff all over nothing's in its place half the time shelves are rarely ever stocked. The customer service is horrible they don't greet or make someone feel welcome they don't say anything most of the time to the customer only to other employees. This has by far been the worst dollar tree I have been in. Someone's not doing a very good job on training or picking the right people to work in the store. I could help I mean give me a job an let me show it how it should be done in customer service, stocking, cleaning, training and your store will be running like it should be now I'll apply

We went in to the oakdale store today and the cashier was really busy she called for back up 3 times so I walked around the store looking for some back up for her and I found the manager out in back of the store talking with who I assume was his friend by the way they we caring on I told him that the cashier called him like 3 times. He told me that he wasn't a cashier that he was just a manager I told him that the cashier called him 3 times he told me that the 4 time is the charm needles to say no body showed up

Beyond disgusted. I ordered a product online and when I recieved the email to go to the store to pick it up, they said they had it and then they came back out and said nevermind we cant find it so come back next saturday. So at that point I reached out to customer service and they said they would send a replacement and it would take another 2 weeks! So I called the store to check for my order after the 2 weeks and they still dont have it. When I called customer service once again they now informed me the product I ordered over a month ago is now out of stock! Are you [censor]ing kidding me!?!? Why bother offering the service of ordering things online if you cant fulfill them! I will never buy anything from this company again. Everyone has been so rude and not helpful and all I want is the [censor]ing product I ordered and was promised.

We have shopped at Dollar Tree for years. The manager that is running store #1592 is rude and hasn't a clue what manners is. We have witnessed him frequently being rude to the customers. They are losing customers left and right due to his bad attitude. He got smart with an elderly woman and it made me see red! A manager is a leader. Does he want his employees under him to treat him like that?

I went into the baltimore store #860, 1737 chesaco avenue store on 6/11/2017 at 9.05am.
Looked around for an insulated foam cooler, I found them stocked in front of the store but I couldn't reach behind because the other things in front, I saw a staff stocking items in front and asked for help, she said take it yourself, I told her I couldn't reach it that was why I was asking for help.
She rolled her eyes and reluctantly went to pull one out and left it on top of the boxes instead of handing it over to me.
I had to leave the line to go to the front to pick it up myself.
I was next on line but she asked another customer to come to her register because the other cashier was busy attending to many of us.
I asked the cashier attending to me what the name of the other lady was because I wanted to make an official complaint, I was told that her name is taye,.
The reason I am complaining is because I have always been treated well and the customer service there is so excellent they all go out of there way to help, until yesterday.
Taye, does not have any good customer service, she is rude and has a nasty attitude, very unprofessional behaviour that does not fit the nice and welcoming service that we all are used to.
When I was leaving, the customer behind me said to me to make sure I made an official complaint because she was treated like that too.
Taye needs to be sent for more training on customer service before she drives away all your customers.
The name of the cashier that attended to me is at the bottom of the receipt, she can confirm my story and tell you who the lady is.

My very 1st time in a dollar tree and I was seriously disappointed. The store was seriously destroyed, under staffed, unorganized, and overall dirty. I know the store is located in the hood but does it have to look hood? This store needs an entire new staff especially management or be closed down immediately. There is no reason that store should ever look the way it did yesterday when I walked in.

I pick up my mom or my sister 17 years old every sunday for buy the News paper here in smyrna tn close to walmart, june 11 at 10:00 store 524-32 we buy 3 each and today the cashier and the manager said is 3 per house hold and i told her we live in diferents house and she said why she dont come in her on car (RUDE), i told her she dont drive and she tell me sorry you only can buy 3 . Please fix that store manager 😡😡😡😡