The complaint has been investigated and
resolved to the customer's satisfactionResolved Dollar General Store — donation
resolved to the customer's satisfaction
I recently took their on-line “survey” and consider such a survey a joke as only one question was used. The question concerned about the satisfaction I felt while shopping at your establishment. A survey that includes only one question does not supply you with a large enough population to accurately measure results with any certainty.
While I was checking out, the cashier asked me to donate to the Literacy Fund with some of my loose change. Who are they attempting to con here, I just checked their web-site and there is nothing supported within 25 miles of my community concerning any type of Literacy Program Grant from Dollar General Stores. The stores were founded in 1939 by Cal Turner in Scottsville, Kentucky. Turner was illiterate and later created a Literacy Fund which helps people learn to read; the fund is supposed to donate computers and books to local schools and libraries.
I suggested that instead of asking for more donations from areas that they do not support, that they support the communities that do support the Literacy Fund such as mine. I do not feel that I should support other communities as I keep my purchases within my local community and do not make donations to be used in other areas.
This is apparently a corporate initiative that the we the consumer is supposed to support. Dollar General Corporate does not support all local areas as evidenced by their 2009 Dollar General Literacy Foundation Adult and Family Literacy Grant Recipients report. So the next time I am asked for loose change at the check out process I will lay my purchase down and demand a refund due to their inflexible corporate policies concerning the generosity of their customers. I reminded them not forget the current economy is tight and the donations that they grew to rely on in the past are shrinking, and that they get used to this current economic situation and deal with the economic pressures exerted on everyone.
Dollar General should be grateful that some people actually do donate to this program. I strongly suggested that a sign on the collection container would meet their requirements much better as most do not like to be asked to donate and will leave without leaving anything, but a silent request made by a sign can gather more donations than the cashiers requesting donations from every customer, thereby slowing down the checkout process making other customers dissatisfied with the checkout process. I also suggested that they re-write their corporate policy on this, as the current corporate policy and practice is severely lacking in actual practice by the local manger at the Dollar General.
In closing I expect to see revisions to this policy within the next few weeks or my patronage at the local Dollar General will cease. I really doubt that they really care but who knows maybe this complaint can make a difference.