DISH Network
reviews and complaints

I have had poor reception for the last month and a half, called on 6-3-19, had my system troubleshoot, problem continued, called again 6-8-19 explained that I called earlier about the same problem, system troubleshoot again, told problem was fix. Called back the same day (6-8-19), explained, had my system troubleshoot and the problem (system going in and out and gave codes that appeared) is still happening. Called back on 6-11-19 and explain my concerns and let the tech know that my system had been review three previous times and that I need a tech to come to my home but they wanted to troubleshoot my system again (just became more frustrated having to re-explain that the system had already been troubleshoot). I believe that upon my second call with the same problem that a tech should have been assign to come to my home now I have to wait until 6-14-19 for a tech to come out, and I had to tell the person I was speaking to that I was just going to drop my dish service and go to another provider before a tech was assigned. VERY FRUSTRATED

had problem for 2 wks thought was weather related was not called service tech could not help set me up for service visit in 7 days said this was the earliest they can do the channels go in and out I have no hd cannot copy anything it shuts it self off then I have to reset the whole system they told me they will give me credit but this is about service which im not getting im a loyal long time customer over 10 yrs and im not happy might look into other providers who give better service alex ciaravino boss of jackie2002 @yahoo .com

Today June 6th about 12noon i had a bad expirence with Ms Haddie i beilive shes from cutomers expert department im not exactally sure but she was very unprofessional she wouldnt connect me to anyone over her she lied and told me no one is over her but payroll for at least 30 mins she intureppted me during the whole conversation she acted as if she was the owner of the company it was just bad my family and i have been a Loyal customer of dish for over 8 years and with lying people like her on your team you will lose alot more value customers my family and i were ready to leave your company today but as i spoke with a male supervisor he changed our minds so please give thanks to him i was so angry i didnt get to catch his name so i could have put good report in on him but i am asking you guys to please go back and listen to our recorded phone call and address this matter at your earliest conviences please do not allow her to get away with this its not fair to your value loyal customers thank you Mrs Ella Hill

Technician was schedule to install new system on 5/17 between 12 and 5 PM, then it moved to 6 and 7:15 PM. I never seen or heard from technician so called in at 7:20 PM to be told by customer service technician was running behind. Called back in at 8:25 PM to be told technician evaluated the job site and there is no balcony to place dish plus home owners association doesnt allow dishes. We have over 300 balconies, several dishes installed on tripods and there is no home owner association here. Told on Saturday 5/18 that my appointment was changed to Wednesday 5/22 between 12 and 5 PM, I informed I will be at work till 5:30 PM they stated we can note the work order but can't guarantee they can come after 5:30 PM. Dish Networks service is very incompiand and they don't work to correct issues to salvage a new customer.

I have not had good channel service since the end of March, I called in April to get someone to come out. I have reset the receiver several times and called several times but still my dish freezes and will not come on. I have cancelled my debit card and I am breaking contract, you all have the worst customer service by far! Not to mention you debit customers accounts you have on file when they break a contract, clearly we are getting smarter to prevent this!

I was a dish customer for several years. Then my bill went way up. They started taking my payment on different days each month. They cancelled HBO channels so I finally called to cancel my dish service. When trying to simply cancel my service they kept me on the phone for over an hour. Trying to offer me other products and services. When I finally got my service cancelled it also cancelled my auto pay. I was told that I would get a paper bill which I did. After I already sent in the payment they charged my debit card for the payment as well. I have now cancelled that card and they will not be getting anymore money or business from me ever. Switching from dish is the best decision I've ever made.

Prior to 8 April - Chatted with DISH CSR about channels going out. A Tech needed to check the equipment. After some discussion about charges, I informed the CSR that we had not used the services or needed a Tech for quite some time. CSR did the usual - Let me check your records. CSR came back stating they would comp the visit since we had not used it and give us 3 months of DISH Protect coverage for free.

Bill came showing that -
9 April 2019 We were charged for a Tech visit.

7 May 2019 Logged into account. Clicked Chat.
After providing pertinent information...
1650 hrs Katherine entered the chat.
I explained to Katherine the previous conversation. Interestingly enough the chat from April was not emailed to me even though I clicked the EMAIL TRANSCRIPT box and entered email info.
After some time of waiting for Katherine to check the chat disconnected at 1656 hrs.

I reconnected with chat a SECOND TIME.
After providing pertinent information...
1657 hrs Angelica entered the chat.
Provided her with the same info. Told her I had been disconnected from previous chat. She stated that she was sorry but there may have been some connection issues.
She said "let me see what I can do regarding this." She did NOTHING and was refusing to refund the fee.
After going into this long UNNECESSARY explanation about costs and fees the chat was once again disconnected.

I reconnected with chat a THIRD TIME.
After providing pertinent information...
1707 hrs Nichole John_OPID_DBX entered the chat. I can only presume she was some sort of supervisor as the previous two did not have additional letters behind their names and only their first name.
AGAIN provided her with the info. Had to go back and forth with her for more than 10 minutes.
Initially, she gave the appearance of being helpful but later was argumentative.
FINALLY, she did give us a refund. However, she refused to refund the taxes and when I told her that I was not satisfied, she disconnected from the chat.

After so much crap with DISH, it's time to look for other alternatives to watching TV.

I just got the hopper my old receiver stopped working now I can't get instant weather I don't have internet where I live. If I would have known this I probably won't have went with them. I have had them for 18 years now I am still thinking about checking in to see if the other dish companies can offer the instant weather channel if they do offer it I may say see u dish

We are an registered customers of Dish tv. Our VC no is [protected]
Dish tv staff said that, we will be in formed on conversion of package. But we did not get call from them regarding conversion of package as they promiedbto in earlier call.As our Television switch of date is 10th April 2019, Revised switch off date is 26th April.By this we will have to bear an extra loss of Rs. 362 from normal one. Reimburse the amount which we spent as loss. We got annoyed by Dish tv staff behavior, as no one is sorting our problem and they are not allowing us to talk with their supervisor.enable us to change into new package as we wish.
Sort this issue, or else we will approach to TRAI regulatory regarding this. Immediate reply is appreciable

I was enticed to go to Dish being promised the world and I should of known, if the deal is to good to be true, it likely is. This company is a bunch of crooks!
The equipment is substandard, doesn't work half the time and the SRS people who are supposed to be the final word of problem solving either lie or don't respond at all.
We are on a fixed income, I am disabled and recently I noticed that Dish was taking in a $20 dollar charge on my Bank account every two weeks and when I called I was put through hell for three hours before being transferred to Ashly, an SRS Team member.
She stated that she was leaving on Vacation but if I sent here proof of the charges she would work on it the following Monday when she returned.
Monday came and went and after a week I started emailing her to see what happened.
After several emails I decided to call and got another SRS member, Eddie.
Eddie apologized and offered to credit my bank account $150 dollars and further give me two Dish credits for $150 dollars each for an aggregate of $300 in credit, $450 in total.
Mind you the charges to my bank were $140.00 just for the $20 dollar charges and then, they overdrew my account costing me overdrafts of $30 dollars each along with my having to pay the bank to block ACH's from dish at $27 dollars.
All told the charges were high enough that Eddie felt the $450 was fair as did I.
One week later I looked on line and my Dish account showed two $150 dollar credits and one refund of $150 dollars going to my bank account.
Today less than a week hence, I get a bill for $67.58 when I should show a credit balance of $232.42!
I called and got another SRS Team member today and she gave me a story that the $150 that is supposed to go in my bank account was one of the credits which is NOT what the statement breakdown shows and she didn't offer to investigate further.
I am going back to Direct TV who I was with for 22 years before these criminals!
Imagine, they take unauthorized mini payments of $20 dollars every two weeks and I wasn't even on auto pay! Theft, plain and simple.
For anyone considering this company for service, I'd go without before I'd come here again! Stay FAR AWAY FROM DISH!
Dish should be investigated for fraud and should be ashamed taking advantage of seniors and disabled persons.

I found out last week that Fox23 was being dropped. I called and told them I would cancel my service if they dropped it. They told me they don't see anything about it in the system. I asked for a supervisor and the person came back and said it won't happen and they're in contract negotiations. Apparently what their customers think doesn't matter. They are liars and rip off people, but cut shows for all the money we pay. Shameful.

I am a new customer and I have only had this service for a few days if a week so far. Im not satisfied with the channels I dont see anything I asked for I called and wanted to get a refund and cancel my service I was told I could not get a refund cause I purchased equipment? I was never informed by the rep that I was paying 329.00 for equipment and why would I purchase the equipment? If I was informed I would of never got the service I feel like this is so wrong and I would like to speak with a supervisor about this matter!

We have an elderly parent we have to help with 2-3 weeks per month so we have to travel and be away those days, so we thought we could put our dish service on "pause" as the dish agent called it, would save us some money. At first it seamed to be working. They charged an extra $5 for pausing but our bills were a lot lower. I did not count the days or figure the charges by hand and just relied on the dish computers and accounting systems to figure my bill. Usually our bill was just under $100 per month so when we got a bill for over $200, my wife called (she is better with people than I as I would rather cuss them) any way the lady said there had been a mistake made and to just pay this amount which amounted to $88 off the bill. We were feeling good about this.
Guess what we got in this bill? Dish added the $88 back in plus added a $10 late fee. My wife called again with zero results. We've been dish customers for more than 10 years but I looking to switch.

I've been looking at directv but I can't figure out what I get. An't easy... [censored] em...

Over a month ago we had dish installed . Worked gelrest for a few hours . Had to call again to come out and try to fix it. He fixed it temporarily said he didn't know what else to do . So he left. We had to call again the same day for the same issue. They sent another then . They had to completely rewire the whoIe house. Finally after 3 days it works correctly. At the time we a lot of rain and couldn't check their work. Needless to say we for damages to our house. The install tech actually cut a hole in the under pining of our home did not consult with us he just did it. So we called to have it addressed. They acted like they would get right on it. 20 days later still nothing . Called again on the 21st day the lady said oh they have been to your home to access . I said really? She said yes. I said well that's a lie. She said why do you say that ? I said I have security cams. They sing my phone anytime someone pulls in my driveway. She oh then I don't know . The next day 22nd day I called again I said you have 24 hours to address or I'm calling my lawyer. The next day the adjuster calls me and says I can Monday . Ok no problem with that. Well guess what Monday morning comes. They flipping cancel. In my mind I'm like are freaking kidding me. So I have to reschedule all my work to be home for this AGAIN mess . I'm so freaking tired of the run around and BS we get from them. I'm about to loose my cool it's been 25 days with nothing but a run around from them. I do know if it's not fixed within 30 days I'm calling my lawyer. That's a fact . He's sitting on go all I have to do is make the call I love sent him photos of all this and all the info and run around details. I'm tired of the games period..

this issue dish and cbs needs to end. I saw that you raised your prices so therefore we are paying more and not receiving cbs. settle your differences soon or we will leave you for a more reliable service.

why are we suffering the conciquences of your actions and paying more?

you better believe were mad as hell. if you can't run a better business then let someone else take over.

Every night at 1:00 am my wireless joey tv freezes, goes black, then get a 1553 message followed by a 1303 message (looking for hopper). The access box behind the main tv which is connected to the hopper 3 loses power completely (all 3 lights go out).in about 2 minutes it comes back on. I've had 7 different tech support people try to fix it. No help. Then they sent me another access point box. No help. Then they sent a tecnichian to my home to check it out. No help. I am extremely frustrated by dish network not being to remedy this problem. I don't think I should have to pay the amount i'm paying every month for something that doesn't work properly. Can anyone there fix this!

My name is Brad and I have been with dish for four years now. I am a disabled retired veteran who has a fiduciary to handle my finances.(my father). The account is actually in his name but my wife and I have permission to make adjustments or service for account. We have recently had to downsize our finances so we went cancel our dish service and were given the run around.

Dish states that We have a contract and that there will be early termination fee. We called in September of 2017 to have an additional line placed in an additional room we built onto the house. We only needed the joey moved into new room. The technician explained that we were not signing a contract, and that at anytime we could cancel. He had a sign a tablet and explained that he needed a signature to get paid. Now, in January of 2019 we have cancelled service and Dish wants to charge cancellation fee. The account holder is Iverson Evans the signed contract DOES NOT have his signature. Please contact us as soon as possible.

Bradley Evans

I discontinued my Dish Network service and returned all the equipment as requested. The lady at UPS asked me if I would like a receipt because Dish will say you didn't return the equipment. Obviously, Dish has a reputation at UPS. Three weeks after returning a Hopper, two Joey's, three remotes, an LNBF that I took off my roof, a connection device, I received an email saying I will be charged $99.00 because I failed to return a Joey and the LNBF. Completely false. I returned everything. This is a scan. Now, I'm waiting for 8:00 am for them to open so I can call and complain.

Upgraded to Hopper 3 in April of 2018... I have had a problem with System Update since day one... Set up to update at 3am; it refuses to do so... It will start attempting to update starting between 9 and 11 am and continues throughout the day... There are never any recordings scheduled at that time... Then it will go ALL night and NOT update and start all over between 9 and 11 am... THEN, I get the famous ERROR 514c that says "Something's not quite right. Your receiver has not been reset in a while. To prevent your system from becoming unstable and to ensure you have the latest programming and software updates, your receiver will be reset in 45 seconds." THEN I have no choice but to allow it to update... I identified this problem as a software glitch, but CS talked to me like I'm an idiot... I had to talk to him in a very unprofessional manner before he would put me in touch with a Tech... Had my Hopper 3 replaced - no change... Finally, 6 months into this "adventure", and after being handed off to a CSM (Daija Yarber), she finally admitted to me that it was a **SURPRISE, SURPRISE!** a software problem... And, apparently, it's a software problem that Dish Network's Engineering Department has not been able to solve for somewhat over a YEAR! I won't get into how vacuous it is that this problem is so difficult for trained engineers to solve, but I cannot even get a time-frame for resolution... And, on top of that, our favorite local channel has been taken off the air; again with no resolution in sight!