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DirecTVinstallation

1
F Sep 12, 2018 Review updated:

Hello my name is Fernando Alvarado I have called 3 times even spoken to a supervisor and they just keep saying they will call us back for our installation it's been since August 31st. No-one has ever called us back we called the installer too he just said the office has to call you with a new appointment we called office they say the installer has to call for a new appointment cause they were supposed to install it August 31st at 12 pm and they called saying their truck didn't get the equipment in so we asked when they will and all he said was we will call you. No-one has ever called ever . We call and we just get the run around. I guess we will have to go back to dish this is so frustrating if you all didn't want new customers all you have to do is say so it's ok we will just not waist our time. Our account # is [protected] supervisor Warren we even spoke to said he escalated the case and it's been escalated twice and still no call back at all. All we want to know is are we gonna get the install and if yes then when. If not why and we will just go to dish thanks

Responses

  • 9w
    9wood Sep 12, 2018

    if you expect at&t / direct tv to care you are more likely to become a trillionaire
    go back to dish
    as for the "escallations" that's there code for don't bother us
    means nothing, they don't care and nobody is going to be calling you

    0 Votes

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