Direct Express
reviews and complaints

anyone who has every had an unresolved issue with the us direct express debit mastercard issued by comerica bank on behalf of the social security admin. should contact:

tonya

[protected]

she has got fires lit under employees b**ts for mistreatment of customers and mishandling of customer accounts

So my payee and I have both called and have asked about my direct express card. Every time that she calls they always hang up on her. I talked to the supervisor and they still refuse to give any information to what is going on. I am tired of the games that these people are playing. We just simply want to know why if a card was issued December 1, 2015 why we have not received anything, and it is currently December 24, 2015?

I have had the exact same treatment, card disabled, can only use debate . They have no information, they have never sent a notice, my last phone call to them, they said they are sending a new card, but have No idea when it will be sent. Not only rude people, but they cannot answer even a simple question . Again the government has given a corp a very large contract without demanding a level of service above kindergarten.
They have total control of our SS funds and we can only wait .

I went to the supermarket and my card was denied although I had sufficient funds. I returned home and contacted Direct Express and was informed that they had canceled my care due to some questionable activity. I asked what the activity was and where the transaction took place. They said they did not have that information. Naturally I was dumbfounded. I asked why I wasn't notified that my card was being canceled. They said they had contacted me. They never called or sent an email about the so called activity. This is the fourth time that I have had to be issued a new card. (They claim it was only twice.) This means that I have to contact all the businesses that I have automatic payments with and will sustain late fees for payments due this week.. I was told that I would have to wait 7 to 10 days to receive my new card. This company is one the worst I have ever had the misfortune to do business with. I wonder how this Mickey Mouse bank secured the contract to distribute social security payments. It's in Texas so I guess GW had something to do with it. If they do this to a 100K people a month the bank has over a million dollars sitting on the balance sheet for money that is not theirs. I will be contacting my elected representatives in Washington and request an audit and forensic investigation of these incompetent crooks.

USDIRECTEXPRESS, USDIRECT EXPRESS, DIRECTEXPRESSCARD,
In my opinion, the USDIRECTEXPRESS SECUITY breach was placed there by design. Any USDIRECTEXPRESS account that is suspended, blocked, or frozen will ultimately put those suspended U.S. TREASURY deposits on the books for longer periods of time. When money that is normally withdrawn rapidly by SSA recipients is conveniently withheld from them by the fat-cat bankers on Wall Street... due to some mysterious "so-called" security breach, well then that money goes on Comerica Bank's "positive ballance sheet" for that month. Sometimes when banks get in over their heads with "bad-debt" that is bleeding red ink on their books, they engineer seemingly ingenious plans to disguise the losses to their shareholders. Also, after those frozen funds show a positive ballance on the bank's books, that balance-sheet can then be used as collateral to borrow up to 10-Times (10 X) the "reported balance" from the federal reserve. That is utter CRAP! Visit USDIRECTEXPRESSCRAP.COM USDIRECTEXPRESS, USDIRECT EXPRESS, DIRECTEXPRESSCARD,

I went to an ATM at a Chase Branch, the ATM didn't give me my money but It showed a 700 dollar withdrawal on my card The people at the Chase branch realized the problem and the manager gave me information to forward to Direct Express.I contacted Direct Express and the customer level two rep told me to fax the problem to them, gave me a service request number(that they didn't record).Over the weekend I faxed the dispute to them six times, yet they still didn't receive it, stating that I takes 48 hours to receive a fax (is that true?)plus they told me that it could take up to 90 days for me to receive a credit on my account, (if they granted me one), meanwhile, I am 100% disabled and that money was for my rent.Why does it take so long for them to give me my 700 dollar credit ? every different number that you call goes to the same people(no corporate people can you contact)the reps only recite the company line, and pass the buck to other CSRs I still haven't been able to solve this issue, i need my money to survive, and I wonder why social security even use these people.the Government should really look into replacing these crooks with a company that will really service it's people honestly.

I also had money taken from my card and nothing has been done about it. I reported the problem immediately, but they are not refunding my money.

I Live here in American Samoa and I hold a USDIRECTEXPRESS card it doesn't work here when I swipe it at a ATM machine an I even tried going to the bank of Hawaii and it still wont work, something is wrong and it says decline. I received money in on the April 20th 2016 and I was in Hawaii I was able to get money out of my account but coming here to American Samoa it doesn't work, I can't seem to get money out it just says declined... Please help me with my Problem ASAP.

claim number 1-[protected] not my charge. never used this company.

Direct express Feb. 2, 2024... has blocked my account without notice or a phone call. I am not able to buy food or medications which are needed. Ive been on hold for 2 days with them and never can get through to clear this up. There is no reason to block my account! Legally they should contact the user before

blocking anything.

My name is Earl Ross and i have been trying to get back two payments that was stolen from me by a hacker.I gave directexpress a safe word,I gave the safe word before Feb 1st, I thought i hade a new card coming to my address but insteed it was sent to the hackers address,I have done everything reqested of me,I have rent and blls to pay...

I call my DIRECTEXPRESS CARD and they tell me my Card STATUS is Invalid.?

I called direct Express card to tell them I thought somebody was missing off my card I gave them the date they told me that $69 and something sent was taking off my card without my permission I did not authorize them to take the money

2 months in a row have invalid card. Now I can't call them it says invalid card and says my social security number can't be validated so it won't put me through to agent won't let me order new won't let me into my account. This is a new card used it on Friday but not since then please help with this 2 times in 2 months

my ssi should be on my card toda the 3rd,instead card says invalid

bee calling since yesterday my damn card is locked my transactions are declininng i need my money i need to speak to cusatomer service as soon as possible

this is not right

on October 3rd 2023 i went to the us bank atm on 102 Washington at around 7:00am Ish put my card in the atm went to withdraw 800.00 from my direct express card ending in 9497 machine said error message on the screen and no money came out machine but took it from my card

payment Sund to went to optimum, but went to Sammut services LLC 718-309' 4122 Usa.

optimum told me i was sending my money to a fake account.