The complaint has been investigated and
resolved to the customer's satisfactionResolved Direct Buy Auto Warranty — deception and false advertisement
resolved to the customer's satisfaction
I have some recorded conversations with Direct Buy representativeas evidence they are engaged in deception and false advertisement.
After submitting an online request to purchase an extended auto warranty for my son's car, I received a phone call from Direct Buy Auto Warranty and decided to purchase the coverage which had an initial 30-day waiting period in June 2013 and agreed to pay in full in 3 payment. In February 2014, we tried to file a claim but Direct Warranty told us that I needed to make the final payment before they could authorize a repair. The representative told us very clearly that the claim will be processed once the payment is made (I have a recorded conversation). We made the payment but the claim was denied. We were told that there is another 30-day waiting period since we did not make the 3rd payment on time.I asked for a written policy but the representative hung up the phone. We have another recorded conversation with Direct Buy representative repeatedly said that there will not be another waiting period as long I make the payment before the policy is cancelled. We contacted again Direct Buy and asked for a supervisor (Eddie); I told Eddie that I have a recorded conversation with another representative, who has repeatedly said that there won't be any additional waiting period. I offered him to listen to our recorded conversation but Eddie hung up the phone.
All recorded conversations are in MP4 format which are too big to upload. Please let me know the way to upload these large files.