DirectBuy reviews and complaints 1
View all 130 complaintsDirectBuy - furniture
I ordered two expensive chairs which came with the wrong finish + more problems. Manufacturer by email told Direct Buy to change the finish in the order to the one provided rather than the finish I ordered. Direct Buy indicates that there is nothing defective about the furniture received. So, I should take the furniture or donate (a couple of thousand dollars worth) the furniture! Although I have pointed out that the wrong (distressed) finish was provided rather than a smooth finish that was ordered, Direct Buy just will not respond to this issue. Be aware of the ethics of the company that you do business with! What a scam!
The complaint has been investigated and resolved to the customer’s satisfaction.
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