I have been using Digi prepaid since August 2007. So far, I enjoy using this service as Digi always send some promotion service such as giving discount to make a call to Indonesia, discount from reload and many more. To gain those advantages, I increase the amount of my spending by reload my number frequently. Unfortunately, since last year I discovered that Digi promotion is counterfeit. Sometimes I do not get any from those benefits, moreover Digi charges more than I had spent. Another matter is my member of friends and family is deleted by itself without I make any changes. As the result, again, I charged more.
I am so disappointed by Digi services after facing those matters. I wish Digi could make consideration by looking back into my usage history as this would be fair to me. As well as some charges which I did not use but was imposed to my number could be compensated back by Digi.
The complaint has been investigated and resolved to the customer’s satisfaction.