DermStore

I actually never placed the order. When I was putting things in my shopping cart, I was under the impression that I was going to get 15% off my entire order because I had filled out a survey. But, the 15% was only if I was going to buy the same product that I bought before (which I would not as I was dissatisfied with the product).

When I found that out (I had called them because I though their site was malfunctioning by not accepting my 15% off code) I minimized my shopping cart and sort of forgot about it. A few hours later, my computer had a pop up that said I needed to update some software, so I did so and that required me to restart my computer. I never actually finalized my order and was on the fence about it because I wasn't getting the 15% off. I was going to look around to see if I could find the things I needed for a better price.

I never received an email from Dermstore saying that they processed my order. A few days later, the order just CAME on it's own and on the same day, later, I got a tracking number from Dermstore saying my order had been processed and was ready to ship and they gave me a shipping number, BUT THE PRODUCT WAS ALREADY HERE!

They charged my credit card and even though it is products that I would use, I do not think I will order from them again because they will just send you anything they want to without you getting a chance to confirm with them.

The company offered a free trial and then set up an account for future shipments. After the first shipment arrived I attempted to log on to my account and couldn't. I called the 800 number and was told the system was updating and I should try again later. This happened several times and I've since received 3 shipments from this company and have tried to cancel the account each time and get return authorization to ship the product back to them. I finally reached a person today who asked enough questions to realize I was on the wrong website. Now I am only going to get reimbursed for the last shipment and store credit (which I don't want) for the previous two. These people are rude and not helpful. I was also told that the first person I talked to today had canceled my account while I was talking to her. That was by a supervisor that I had been talking to for more than 10 minutes. I said I hadn't received an email confirmation yet and she said the account had been canceled 6 minutes prior. I was on the phone with the supervisor at 1:27 pm Eastern time for more than 10 minutes by that time which means that the CS Rep hadn't canceled my account when I was talking to her as the supervisor said but only after I had been talking to the supervisor for some time already. It's 1:48 pm Eastern time right now and I still don't have a confirmation that my account has been canceled. It's an automated system so who knows when I'll get the email