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SkinMedix Customer Service Phone, Email, Contacts

SkinMedix
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1.4 9 Complaints
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SkinMedix Complaints 9

ComplaintsBoard
A
11:34 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

SkinMedix Buying

I made an order back in March, order number: 2360535. After the order didn't arrive in April I chased it with skinmedix. Someone from an account called Ackiee has been the worst customer service I have ever dealt with. He/she initially said the order arrived 28/3 which it didn't, then got me to chase the royal mail with reference LZ628887600US (not my job but I tried and their policy is that the sender and NOT the receiver is who needs to chase undelivered items). Then said USPS confirmed delivery.. obviously nothing arrived.

I simply asked for a refund or another delivery to be sent out and I have been ignored since.

Desired outcome: A refund or arrange a refund delivery

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J
5:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SkinMedix pca pigment gel

I ordered PCA pigment gel from SkinMedix I then read all the negative reviews about the company and emailed the company requesting cancellation. To my surprise I was informed the negative reviews were false in order to extort money from the business, persuading them for payment to remove false negative reviews. However, as I intended to use the product on my face I was unwilling to take the risk and requested cancellation and a refund. To my amazement I was refunded immediately without any hesitation. Contradictory to what the reviews claim.

I received nothing but professionalism, efficiency and outstanding customer service from this company. Also contradictory to what the reviews claim.
I then researched the company and discovered they have an EBay account which stated 100% positive feedback since 1999! As a result I placed a new order and received the item within 10 days (I'm located in UK)

I highly recommend this company.

Although I can't comment on the product itself as I've been using it less than a week due to the hot weather, the item was beautifully and carefully packaged and sealed. If I achieve my desired results I will no doubt be a repeat customer.

In order to further support my experience with this company I can provide photos of the product I received and emails exchanged.

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Update by Jo_2018
Jul 19, 2018 6:27 pm EDT

Apologies 5 stars should have been selected!

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ComplaintsBoard
J
10:30 am EDT

SkinMedix subject: order no. #2206192 including items: (1) c31852: qty 1; (2) glc27137: qty 1

I have order the subject Items on July 7, 2018. You said you shipped out the subject package on July 9, 2018. I did not receive the package yet (today is 07/14/2018). I did track the package using USPS tracking number 9400111899223316156539. It seems to be USPS did not receive the package yet at Naples, FL. so far.

Today I did track again the package, the responding message tell me USPS could not recognize the tracking number. Could you tell me what is going on for my order.

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Is SkinMedix Legit?

SkinMedix earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds SkinMedix to be a trustworthy company. Although there's a 11% resolution rate for customer complaints, which deserves attention, SkinMedix is known for their high standards and safety. If you're thinking about dealing with SkinMedix, it's wise to check how they handle complaints.

We found clear and detailed contact information for SkinMedix. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

SkinMedix has claimed the domain name for skinmedix.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Skinmedix.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Skinmedix.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

SkinMedix as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Skinmedix.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While SkinMedix has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to SkinMedix has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to SkinMedix. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
3:37 am EDT

SkinMedix do not use them

Many bad reviews from angry customers and now I understand why.
Their customer service sucks as well as their products. I tried to contact them so many times via email, phone and online chat and everything was absolutely useless. I wanted them to replace my order that was defective. I wouldn't bother them if it wasn't so expensive. But they are really not worried about anything and their customers. Sad.

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S
11:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SkinMedix nuface mini facial toning device

I was sold a $200 device that was counterfeit. The day I got it in the mail before I used it I tried to register it with the manufacturer. There was no serial number in the area where it should be according to the manufacturer or at all!

I tried calling, a recording, no one ever picks up and emailing, which they just ignore. They sold a fake electrical device that you use on your face! I'm glad I never turned it on muchless used it on my face! Very dangerous!

I contacted the Better Business Bureau and I encourage anyone reading this with a similar problem to do the same!

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D
3:51 am EST

SkinMedix no refund

I have purchased a cream from www.skinmedix.com and after I used the cream my skin started to itch. Next day little red spots appeared on the places where I used the cream. I contacted Skinmedix customer service and said that I had an allergic reaction to their cream and wanted to return it for a refund. They said that they were sorry I didn't had a positive experience with their product and said that there was nothing they could do since I've already used the cream. They refused to accept it back or refund my money.

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M
1:01 am EDT

SkinMedix liars

I have ordered some beauty products from www.skinmedix.com and was not satisfied with the quality.
When I was making my order I was in contact with one of their representatives which said that in case I'm not satisfied with the product I can send it back for a refund. As I already said I did not like the product and when I contacted them and said I want to get a refund they said that was not possible! Their rep claimed they never promised me anything! What a joke!
Will never order anything from these liars ever again!

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M
8:35 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered eye treatment cream from www.skinmedix.com. I paid $56 and got completely wrong item. I tried to contact the seller, but each time the phone was busy. No one replied to my emails and the online chat agent only promised to help and change the order. Don’t buy from them, total rip off and no services at all. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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ComplaintsBoard
B
5:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SkinMedix selling counterfeit products

BUYERS BEWARE! SkinMedix.com US A FRADULENT WEBSITE! THEY ARE SELLING COUNTERFIET PRODUCTS! I ordered an IS clinical serum which I have used for 2 years, but this was the first time I purchased from SkinMedix.com. When I used the SkinMedix.com product for the first I noticed the consistency, color, & smell were not the same as all the bottles I had bought previously. When I applied it, it dried out my face & did not make my skin glow, feel soft, & close pores like the real product does. I tried to contact SkinMedix.com every day for the last month, but the phone number does not actually let you speak to someone. I have also emailed them every day, and I have never got a response. Today I called the actual IS Clinical company, and as soon as I mentioned skinmedix.com, they immediately told me to look at their website, which had in BIG BOLD LETTERS: DO NOT BUY OUR PRODUCT FROM SKINMEDIX.COM. THEIR IS CLINICAL PRODUCTS ARE COUNTERFEIT. I couldn't believe it! Who knows what I put on my face for the few days I used it! VERY SCARY!

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A
A
aminatajanneh
QA
Aug 29, 2011 7:06 am EDT

i ordered 128 dollars worth of body cream from this company in april of 2011. I neither have my product nor my money back. i am based outside the us. Its been 4 months now and they never reply to any of my emails and i cannot get throught to them on the phone.please help me

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Overview of SkinMedix complaint handling

SkinMedix reviews first appeared on Complaints Board on Oct 3, 2014. The latest review Buying was posted on May 17, 2023. The latest complaint selling counterfeit products was resolved on Oct 03, 2014. SkinMedix has an average consumer rating of 1 stars from 9 reviews. SkinMedix has resolved 1 complaints.
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  1. SkinMedix Contacts

  2. SkinMedix phone numbers
    +1 (888) 888-3462
    +1 (888) 888-3462
    Click up if you have successfully reached SkinMedix by calling +1 (888) 888-3462 phone number 0 0 users reported that they have successfully reached SkinMedix by calling +1 (888) 888-3462 phone number Click down if you have unsuccessfully reached SkinMedix by calling +1 (888) 888-3462 phone number 0 0 users reported that they have UNsuccessfully reached SkinMedix by calling +1 (888) 888-3462 phone number
  3. SkinMedix emails
  4. SkinMedix address
    11216 Tamiami Trail N, №121, Naples, Florida, 34110, United States
  5. SkinMedix social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
SkinMedix Category
SkinMedix is ranked 98 among 117 companies in the Skincare category

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