CB Citizenship and Immigration Services Department of Home Affairs Complaints #2-21

Department of Home Affairs Reviews and Complaints

Department of Home Affairs review: Payment not received

Dublin1234* of ZA

Jun 09, 2026 10:10 am UTC

Verified customer

Featured review

I applied for a passport on the 4th of June 2026 at 13:51 pm. I paid for that application at the same time and was told that I hadn’t paid. It turns out the number on the ID in the receipt is wrong and so I assume my application ID number is also wrong. I am requesting a refund to the card that paid for the application as I now have to create a new application.

Claimed loss: Passport issue fee and passport replacement fee

Desired outcome: Please refund

Confidential Information Hidden: This section contains confidential information visible to verified Department of Home Affairs representatives only. If you are affiliated with Department of Home Affairs, please claim your business to access these details.

Department of Home Affairs - Payment not received - Photo 1

View 0 more photos

0 comments

Add a comment

Department of Home Affairs - permits 2

Department of Home Affairs - Slow website 1

Department of Home Affairs - Lost Application?

Department of Home Affairs - Rectifying my date of birth on ID is a nightmare 2

Department of Home Affairs - I finally understand why people go to Home Affairs and take hostages or commit suicide at their offices 1

Department of Home Affairs - Been waiting for the change of surname for my son since 2019. I have not received any communication from the department.

Department of Home Affairs - Service I received from home affairs was beyond bad

Department of Home Affairs - Home affairs mitchells plain

Department of Home Affairs - No service

Department of Home Affairs - unbreached birth certificate

View all Department of Home Affairs reviews and complaints

Department of Home Affairs Contacts

Department of Home Affairs phone numbers

+27 800 601 190

Click up if you have successfully reached Department of Home Affairs by calling +27 800 601 190 phone number 0 0 users reported that they have successfully reached Department of Home Affairs by calling +27 800 601 190 phone number Click down if you have unsuccessfully reached Department of Home Affairs by calling +27 800 601 190 phone number 0 0 users reported that they have UNsuccessfully reached Department of Home Affairs by calling +27 800 601 190 phone number

Customer Service

+27 124 062 500

Click up if you have successfully reached Department of Home Affairs by calling +27 124 062 500 phone number 34 34 users reported that they have successfully reached Department of Home Affairs by calling +27 124 062 500 phone number Click down if you have unsuccessfully reached Department of Home Affairs by calling +27 124 062 500 phone number 63 63 users reported that they have UNsuccessfully reached Department of Home Affairs by calling +27 124 062 500 phone number

Head Office

Department of Home Affairs emails

hacc@dha.gov.za

100%
Confidence score: 100%

Support

Department of Home Affairs address

Pretoria, South Africa

Department of Home Affairs social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 10, 2026
View all Department of Home Affairs contacts