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www.aetos.com.sg
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1.1 31 Complaints
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AETOS complaints 31

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10:29 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On January 30, 2024, as I was passing by the ICA building, I placed a drink can on the plastic divider and continued walking back home. An Aetos Chinese security guard rushed approximately 100 meters and put his hand on my shoulder in a rough manner. He then rudely instructed me to pick up the can and throw it in a bin, which I did. Thereafter, a Malay...

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4:03 am EST
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AETOS Bullying foreigner

28/11/2023 @ 0615hr

Me and my boyfriend going to work by motorcycle. We was in rush cause my work at 0700hr. We didn't notice aetos officer standing there... suddenly we stop in front of him, we just saw him and pass by.. my boyfriend hands up as sorry to him. Just want to clear hear our mistake is we was rushed, so we didn't release there is an officer standing there. why there didn't question anything to the officer who very rude to us. As I was in rushed, my boyfriend said just settle and say sorry to each other. I want to bring out here cause Every people need a mutual respect. Not need to be so rude and shout like that. BULLYING FOREIGNER SHOULD BE STOP. I hope you will take action about this. PUNISH THE OFFICER SO HE WONT REPEAT THE SAME TO OTHER PEOPLE. I will attach his photo. I also have video that he been rude to us but I can’t upload here.Thank you

I already post about this previous complaint form.

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Update by Diva maya
Nov 27, 2023 7:39 pm EST

28/11/2023 @0615hr

Me and my boyfriend going to work by motorcycle. We was in rush cause my work at 0700hr. We didn’t notice aetos officer standing there.. suddenly we stop in front of him , we just saw him and pass by.. my boyfriend hands up as sorry to him. Just want to clear hear our mistake is we was rushed, so we didn’t release there is a officer standing there.. later I will upload the video below , you can see how the 2 officers behaviour towards us.. They took our passport and we waited for 15 mins. Another 2 officers came to us , ask about the issues and they talk to us. I told him I took video of him how rude he was just now. He said you have to be early for work so you won’t be in rushed. Ask me to delete the video which I took the 2 officers. I said I deleted already but I still have it. I can show you but here I cannot upload cause the MB too large . But why there didn’t question anything to the officer who very rude to us . As I was in rushed, my boyfriend said just settle and say sorry to each other. I want to bring out here cause Every people need a mutual respect . Even though it was our mistake , Not need to be so rude and shout like that. I believe that officer will learn that. I hope you will take action about this. Thank you

Update by Diva maya
Nov 28, 2023 3:53 am EST

28/11/2023 @ 0615hr

Please punish the officer so he won’t do the same to other foreigners worker.Bullying should be stop. I hope you will take action about this. Thank you

I already post the story in previous complain form. This one I upload to post the officer photo.

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4:13 am EDT
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AETOS Rude staff

At about around 3.30pm on 6/july. When I wanted to go for the xray.. I emptied my pockets and showed 1 staff mamming the trays and told him I havw a paperbag inside consists of some breads and 3 tupperware full of fish curry gravy cooked by my family to brought back home. And told him can please check manually. After checking he said okay. So I moved on to the walk on detector bit put my paperbag at the side of the machine and told Neo that his colleague already checked. Neo insisted for me to put the paperbag and said in a higher tone voice saying all dont care whatever items food or things must go xray. I told him I wont put it in xray and by all means he can checked.

Neo came over checked and siad that I was shouting to him. I looked at him at told him stating that you are tye 1 shouting and im telling you making a point. When I passed through the walkin detector I approached him asking for his name.. he refused to give and I said I eanted to complaint to the top inchargr.. he sacarsticly sqid go complaint ah my boss office upstairs... I said to him okay and need your name.. Neo suddenly turned around and wanted to snatch my passport from my hand and said lets go office.. I was shocked to see this type of rude officer... and im being humilated when he just shouted and quoted"yaya papaya only..."

I am really unhappy about this as I myself is working as frontliners and I myself have worked in auxiliiary.

Desired outcome: I do wish to know what outcome or necessary discipilanary action against the PO Neo as i find it displeasing for such a rude babaric behaviour at our borders.. im singaporean but what if its a foreigner. ?Potraying a bad image .

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Is AETOS legit?

Our conclusion: After a detailed review, ComplaintsBoard finds AETOS to be a trustworthy company. Although there's a 3% resolution rate for customer complaints, which deserves attention, AETOS is known for their high standards and safety. If you're thinking about dealing with AETOS, it's wise to check how they handle complaints.

AETOS earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for AETOS. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Aetos.com.sg has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Aetos.com.sg has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Aetos.com.sg you are considering visiting, which is associated with AETOS, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While AETOS has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 31 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the aetos.com.sg. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Aetos.com.sg has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The aetos.com.sg may offer a niche product or service that is only of interest to a smaller audience.
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12:30 pm EDT
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AETOS Rude disgusting encounter with boarder control officer

Was travelling from Tuas exit to Gelang-Patah. All of a sudden the lights turn Red which means the barriers about to come down. We bikers can't suddenly jam our brakes as we'd be flung from our bikes. The relevant young malay thin sized officer uttered the word BODOH. He was very arrogant and had a disgusting behaviour. He could have said it in a nice manner, kindly back off barriers coming down. We're law citizens and deserve to be respected in return. This situation was uncalled for. Hopefully he will behave rightfully and utter such words. I can understand the pressure being faced. This happened at 2335hrs on 11th May 2023.

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5:57 am EST

AETOS Rude and grouchy security aunty

There is this fat Indian lady around late 50s at ST engineering Hub level 2.
Always very rude and grouchy to everyone that need to enter the premises, as she needs to come out of the comfort of her office and stand at the security gentry to check on people.
And at time will rant away at ppl and keep saying she is busy and ask people to hurry up but in fact she is busy click on her mobile phone in her office.

Desired outcome: We would like to see a more professional attitude toward the people getting through the security area.

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12:55 am EST
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AETOS Extremely rude Chinese aetos officer at woodlands train checkpoint

Extremely rude Chinese AETOS officer, in early 30s, slightly tall & plump build, with black framed spectacles. He was very, very rude in shouting at all passengers who were taking photos of the train, or of themselves, just before entering the train. He shouts unnecessarily, even when people we were already deleting pictures off their phones. He basically shouts at them in their faces, "DELETE!", "DELETE NOW!", "DELETE ALL!" is such a tone and manner necessary?

He is also always reminding people that he will report them to the immigration authorities, should they do that again. His tone was very condescending, rude, and unprofessional. Totally uncalled for. My friend was so traumatized and upset.

Desired outcome: he should be fired.

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9:18 pm EDT
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AETOS Service at the pass office

I was queuing at the Sembawang Wharves pass office as I was assigned to ferry US Marines officer till the 11/11/22 at 0730hrs, to apply for a temporary pass. As it was a very long queue I approach the AETOS officer in duty if I cud be granted a temporary pass so that I can be on time to pick up my passengers at 0800hrs. I was told to fill up the form and join the queue as it’s a procedure so I obliged. At about 0820 hrs I observed that there were 3 men, presumably drivers approaching a AETOS officer named Nur Syahilah requesting for them to be allowed entry without exchanging for a security pass to which the AETOS officer happily obliged. I also noticed that 3 buses drove through the gantry without any security pass. I then approach the said officer and enquire why did she allow the 3 drivers to enter without a pass while I was told to queue to get a pass instead. She claimed that she was doing them a favor. I then point out that isn’t it against the law to enter that premise without a valid security pass to which she claimed again, that she was doing them a favor and that she would grant me that favor as well. I told her that it’s not right to do such and I continue to queue to get my temporary pass done. I seek your kind cooperation to look into this matter seriously.

Desired outcome: I need to know the outcome of this investigation. My contact info +6591467556Email : [protected]@me.com

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6:36 am EDT

AETOS Rude chinese officer wearing spectacles who shouted at woodlands checkpoint (train)

I was taking KTM train back from JB on 17th Oct 2022 at 5.45pm and reached SG woodlands checkpoint at 5.50pm. I took a pic of the train without knowing I can’t do so. When I was queuing to clear custom, this Chinese officer wearing black metal frame spectacles approached me, raising his voice “show me your pic”. I was shocked and wonder what pic is he referring to as I was not being approached immediately after taking the pic. He then shouted even loudly “showed me your pic in your phone”.

Yes, I’m in the wrong but you can approached me saying “miss, you can’t take pic and can you please delete it now” instead of shouting so loudly. The approach is totally wrong and not to talk about the rude way he is handling this.

Unfortunately I was too embarrassed to even asked for his name but I’m truly pissed by his poor attitude.

Desired outcome: I think he has to learn to speak clearly instead of shouting show me the pic.

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11:18 am EDT

AETOS Indian aetos officer at woodland checkpoint

On 6/8/2022 at around 2115hrs, i was riding my motorcycle into Jb from woodland. Im a singaporean riding singapore plate bike.As i was riding, 2 aetos officer(1 chinese and 1 indian) was manning the barrier and they closed on me when there was clearly enough space to ride in. Other motorcyclist goes to the right side and this indian chap gestured to me to wait. I waited and then he keep on gesturing for me to wait. And so i waited. After a while he open up the barrier and let certain motorcyle pass through(malaysian plate vehicle).

I then when straight and he immediately close the barrier and told me to go to the right side. I was stunned beyond words. He then shouted at me to go to the right. I told him what was his problem and he just brushed off my question. The other aetos officer did nothing and just go away from the two of us. I requested for his name and no answer given.

Is this the kind of officer aetos is hiring? You want to work, do work professionally. Dissppointed beyond words with this aetos officer.

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11:49 am EDT

AETOS Woodland checkpoint rude officer

I am writing this email to seek your kind assistance to review the AETOS officer on duty at Woodland Checkpoint as his attitude is very rude to daily commuter like us. This happen at 9:40pm today, 2 Aug 2022, me(pillion) and my Husband (rider) was going back to JB house after rain. We been Queuing for more than 30 minute before the incident. Suddenly, the queue moving fast. We followed and caught in jammed break as the "gate" the officer playing with suddenly close.

With less than 5 minutes he pointed as us, say why we "tunggu" I guess he mean what we waiting over here. We move on our bike follow his hand sign and he scolded us very loud and very rude way, without asking for any explanation. Keep repeating "tunggu la, tunggu kan? tunggu! " Something like that.

We can't even communicate with him as he yelling that way. He request for our passport, so we pass him our passport as he yelling at us again, say the pillion passport too - : belakang belakang passport mana? (which is already on his hand in the same ziplock bag), together with our vehicle key he took away.

This is the time where we know he is not treating us like a human. Belakang means what? The "thing" behind? He can't even address my husband or me as Encik or perempuan, If he really don't want to communicate in English.

Then, he yelled at us again, to move our motorbike faster WITH FEET, meanwhile the "army" of the crowds already hitting our tail. (almost hit me as i got to get down from bike) to help my husband to push the heavy bike towards the "not sure why so angry officer"

We only know he actually instructed us to U-turn by holding our passport and escort us to a road not sure to where. I look back, he playing with his whistles, laughing by showing his power under uniform (attach video for your reference). This make no sense to both of us as we never do anything offended ICA officer during daily visit.

We never say anything because we think is no need to argue with a people like him. And we are tired enough after a long day work, we don't want to caught in the fight like how he challenge our patience.

From the don't know to where road, we U-turn and we jammed for another 1 hour. When I came back, he already not around.Other officer running the custom smooth, I guess he has changed shift.

AETOS, I think an officer with the shiny badge under uniform, suppose to be self discipline, respecting, not like the one we met just now,

yelling, laugh, speaking in his own language , with a rude way, his colleague never stop him either.

Like watching monkey show. The way he act is so embarrassing, and irritating.

Why is the well trained officer making other's life difficult while we are trying to be good citizen here? I been working here for almost 10 years, this is my second home.

Why we still can respect him while he is not showing any?

To make clear, we never defend, reject, argue, honk, or talk to him. As he is yelling he is not trying to have a normal conversation. Check the cctv.

I wrote in to ICA, Woodland Checkpoint and AETOS to feedback this incident. I will follow up by calling them to make sure they aware and investigate.

Seems like the officer not aware of his bad attitude as he is yelling in rude way under AETOS uniform and work in checkpoint representing the ICA. The trainer, the management need to know what's wrong and pull him back on track. We are not in school anymore.

I try to see the officer name tag but cannot find any. You may see from the short video taken when we leaving checkpoint (when we force u-turn).

I think is not suitable to put him on duty at any Checkpoint or any duty to face "human being" If he not able to understand what is "communication" , "respect" and "be reasonable"

9:40 pm we forced to u-turn and now, we leaving checkpoint at almost 11pm. I think the officer who made this don't care what is the impact he given to us by judging this way.

Desired outcome: Officer to Ban from ALL government services

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11:25 am EDT

AETOS Service aeros officer at woodlands checkpoint

Hi I’m Jivitha Dhanapalan [protected] & am Malaysian who ride in & out everyday for my work. Today 3rd of June, there was incident happened to me, At around 0815hrs I were kept to my left lane and slowly moving towards front. After a while bikes started to move fast, So I were move forward as all the bike. There was a Aetos officer stand a side of left lane where am I’m moving forward. Moreover the place where the officer stand was dark , So tried to cut right, but there was bike coming , out of sudden this officer push away my handle to the right & luckily am holding the handle quiet strong. I need someone to call for this feedback. I understand that officer providing services must be firm but not be rude. He also shouted at me. There must Risk assessments for officers job & and I believe that non of the risk assessment/SOP stated to push away or shouting to the riders right ? Looking forward for your calls & reply.

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12:34 am EDT

AETOS The checkpoint officer

Today, 21st May 2021 approximately 10.15 a.m I came across an incident of an officer who was so rude to an old chinese man who wanted to cross the lane. We all were waiting for the bus to depart to Malaysia. That old man was already so tired and sweating, without guiding him which lane to proceed, that arrogant and heartless officer raised his voice to that old man. This is so unacceptable.

I am Kamalesh, Malaysian. Please contact me for more information +65 [protected]. I want that heartless officer to understand what he did was so wrong and learn how to guide people in a proper way.

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7:45 am EDT

AETOS Checkpoint officer

I wear jacket in and out custom so many years , today is the first time the old pervert officer ask me to take off my jacket off me before letting me pass through the clearance . WHAT IF I DON'T HAVE A INNER WEAR ? This is so ridiculous ! Past few weeks I also in and out Malaysia , so many years I don't know that clearance need take off jacket or strip ? This officer is pervert ?

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11:28 am EDT

AETOS Appropriate staff behaviour

Dear Management,

I would like to report Mr Kangeswaran Laskhmanan (Sergeant 7209) having affair with Hui Jim Ling ( Protection Officer ) on duty at PSA Port.This particular man are using his position power to adjust his work schedule according to his affair.I would like to complain two staff regarding this matter. One is married man and another is single girl.This man often changing his duty roaster and bringing her together in the van.Many staffs have advised them that this is appropriate attitude but they are still having this relationship where causing too much issues.Hopefully you all as management could have a counselling session with this two particular person.

Work place : PSA Pasir Panjang Port

Please revert back to me on action taken as if no action taken I need to go to Singapore Police Force to report this two person as it will affects your Aetos Holdings reputation.Please call me at [protected].

Subashni Devi Nair

Desired outcome: Call for counselling

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1:51 pm EDT
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AETOS Staff misbehaving

I would like to report Mr Kangeswaran (7209) Sergeant Aetos Police Officer and Hui Jim (Protection Officer) having affair at work place. Mr Kangeswaran is known as major attitude problem within girls among his colleagues and always threaten all other staff and colleagues even his friends those advising him. Please take a serious action on this as this is a work place and not a prostitution centre. Please have a remark and revert back on this matter. This man is married and this girl know that he is married but he still arranging schedule to be in work with this girl and is this called as work ethic. Please take a serious action on this because this particular man is spoiling all girls life in the Aetos. Please look into this matter seriously before Aetos holding reputation is spoiled.

Desired outcome: No warning needed.Please take serious action.

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3:03 am EST

AETOS Road officer

4 November 2019, around 3pm. A malay, older male officer being rude. Calling me stupid. My fault for misjudged that the traffic light was not working thus I cross it thinking tat the road officer are there to direct traffic. I accept my mistake but I cant accept the officer for calling me stupid and all. Even an old uncle was crossing the road at that moment couldnt see any incoming cars due to the road work. I hope this officer are further train on how to approach the member of public more amicable. Also, tried to call the general enquiries number but it seems that no one is manning the phone during office hours

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5:34 pm EDT
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AETOS The rude officer police at tuas checkpoint

Yesterday night 29th Oct 2019, i was on my way toward Tuas Checkpoint by company van. Upon reached checkpoint, me and my colleagues came down from van and walk along the route towards departure hall. Suddenly one of Aetos police officer using his torchlight to call me during his checking on the others bus. He started to ask me with his harsh tone. Starting scolding me why i came down from bus or van so early before the stopping point. I mention to him i don know just follow my colleagues. I also apologize to him. I was very dissapointed with this, how come the officer behave like this kind of attitude. If i am tourist, what will i think about singapore. Is it friendly and nice country?

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5:12 am EDT

AETOS Rude aetos officer at tuas checkpoint

I am a SG citizen, riding a friend's Malaysia registered vehicle. During the standard vehicle check, a Lance Corporal Azwan was being aggressive and rude. Years ago i remember ICA had customer service rating to ensure all entrants are treated fairly and just. This officer clearly thought i was Malaysian and was being overly ride, arrogant and smug. He even challenged me to visit him at the check point officer. Do look into and revert if such behaviour is allowed.

Incident happened on 15 June 2019, 5pm.

Please feel free to contact me at my email at edwin.[protected]@hattengrp.com

Thank you.

Regards,
Edwin

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11:58 pm EDT

AETOS Molested by security guard

I am a foreigner from philippines. I was taking the lift at Changi airport terminal 2. A security guard bumped into me and dropped my purse. I bent down to pick my purse, and felt a rub on my butt and stood up to see the security guard.
I was angry and afraid and asked him for his name. He covered his name tag and ran away. His last name was krishnan and is an Indian man about 5ft8. I told a female security guard who was indifferent and took down my contact number. In general Singaporeans were not helpful at all. An airport staff in uniform told me to complain to security company Aetos. I left for my flight to Manila and did not have a chance to identify the molester. I have sent an email to the airport and

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9:13 pm EDT

AETOS Security guard @ ica building

Im an IT vendor who was at the ICA building this morning for work. I had gone.in to change pass and the officer at the desk - lee siew cheong was ridiculously rude to me for no apparent reason. I had placed my IC over the counter top. He took a disapproving glance and shouted at me asking me what I was here for and which company I was from. After presenting him with the details, all he did was slide my ic back across and screamed at me to wait outside because there was a firealarm. I waited patiently, and went back again once the alarm stopped. he took my ic this time and scannned it and told me there was no clearance. I then took. out my phone to show him the "vouching for visiotors form" but withiut even looking at it, he again screamed "we do not accept phonecalls" I in return raised my voice and told him to look at the. phone. it was after I had raised my voice that Mr. Lee toned down. His behavior was unecessary and uncalled for. Being a senior SO he should be setting a good. example to. his team mates. And not behave like he owns ICA

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Overview of AETOS complaint handling

AETOS reviews first appeared on Complaints Board on Apr 30, 2010. The latest review Securty Officers at ICA building. was posted on Jan 30, 2024. The latest complaint Arrogance and non-standard treatment was resolved on Apr 30, 2010. AETOS has an average consumer rating of 1 stars from 31 reviews. AETOS has resolved 1 complaints.
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  1. AETOS contacts

  2. AETOS phone numbers
    +1 (800) 564-6273
    +1 (800) 564-6273
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    General Enquiries
    +65 67 739 296
    +65 67 739 296
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    General Enquiries
    +65 67 739 625
    +65 67 739 625
    Click up if you have successfully reached AETOS by calling +65 67 739 625 phone number 0 0 users reported that they have successfully reached AETOS by calling +65 67 739 625 phone number Click down if you have unsuccessfully reached AETOS by calling +65 67 739 625 phone number 0 0 users reported that they have UNsuccessfully reached AETOS by calling +65 67 739 625 phone number
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  4. AETOS address
    145 West Coast Road, 127367, Singapore
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AETOS is related to the Citizenship and Immigration Services category.

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