Dell
reviews and complaints

Dell XPS 12, code DHJ6VZ1: Monitor leaks gluey liquid, require allergen details.

The Dell XPS 12 showed gas bubbles moving around the monitor from the corners and edges for several months. Nor it leaks a thicker-than-honey substance from a corner of he monitor. No previous drops nor abuse.

I came into direct contact with this fluid when I unwittingly opened the lid. I require the allergen information on it and kindly request you inform customers that this can happen.

Thank you!

Customer service,

I am writing this to bring to your attention that I am not satisfied above Dell projector lamp and looks like your have sent used Dell replacement lamp hours used 1764 for 1610ND projector bulb.

Above product was sold in last year April 2020 Order Number: [protected]. Customer Number: 8948568
DPID: [protected]

Today Aug 13, 2021 when my current projector buld was not working, when I replaced the projector buld and saw this bulb is used lamp hours 1764.

Please find the attached picture of lamp hours/invoice.

Looking forward to hearing from you and resolution of the your product supplied or send a new buld to my current address below.

Thanks,
David Vase
email: david. [protected]@gmail.com

Address:
88 RUE DOLLARD-DES-ORMEAUX APT 307
GATINEAU QC J8X 0B9

Hi Dell
Dell is the makes the best computers in the world' That being said i have purchase 8 dell computers in the past they work great. this email is on a dell computer.
But enter #9 dell computer a 5400 2 in one
8 months old stopped working.
called dell they sent tech to me he had the incorrect parts. I said ok please order correct part. He said NO call dell and left. Called dell they sent return box. sent to Texas 10 returned 2 days later stopped working. Called dell sent box sent it to Tennessee, received it in10 days stopped working in3 day called dell waiting for 3rd box to return .not happy should be replaced
sr#[protected] service tag 95wh203

Worst company on the planet. Bought a Dell S2721HGF monitor based on reviews. It was $40 more expensive than monitors which had better specifications, but I thought I might get better quality and support because of the brand name. Oh Lord was I wrong. Waited for the new monitor to arrive, and it was DOA. I had no screen at all and no power light. Tried to find how to turn it on on on but no instructions were included. Tried multiple power cables and video cords, including a DisplayPort cable I had to buy separately that every other manufacturer included free. Nothing worked, Dell tech support hung up on me 6 or 7 times - over and over again! Finally got someone (the whole time I am begging them not to hang up again!) who said my monitor was obviously defective and started a return. What they sent out was a refurbished monitor which was obviously worth less money and had a reduced warranty! The worst part was that it also arrived BROKEN. The DisplayPort input was broken inside (the plastic tab) and you could not hook it up to the computer with that cable. Even when using HDMI cables it would often not recognize the input from the video card and just revert to standby mode! Now I have two broken monitors and no computer system. Dell said I have to return the refurbished monitor before they can do anything else - which means making two separate trips to town and I live in the country. They were supposed to send a working monitor when they saw tracking number of first return - but they won't answer my e-mails now. So I still have no working monitor, a broken Dell in my floor (another trip to town to return their 27" giant paperweights), and no word from them regarding my status. They sell junk, and don't sell behind it. Horrible customer service - purposely hanging up on the people that spend their hard-earned money on their scrap. Wish I could give them "0" stars - and that is too good for them! Will never spend another dime on this disgusting company!

On July 29th I created a credit account specifically for a Samsung HW-Q950A - Q Series - sound bar system.

1. After randomly checking the status of my order (Today 08/102021), I found that my account was locked for "verification?"

2. I called after going from rep to rep to rep, I finally get my account unlocked.

3. Now(after an added 2hrs) I find that the item I wasted 2wks for (and having to adj. to my credited report) was never in stock? ?

4. This is an issues especially after being on the phone with customer service (at least in name) that basically tells me I've made all my adjustment and risk a negative mark on my good credit to purchase a product that's been falsely advertised as being "in stock"

5. Even worse was the rep, I chatted with, tells me Dell doesn't do bait and switch (parapharsing) but her only resolve as well was to transfer me to Sales to purchase another item of interest (chat conversation saved to the computer)?

I purchased a new Dell Inspiron 7700 and added a keyboard and mouse to the order. The keyboard and mouse do not work correctly and I am trying to return same for credit. The people I connect with that don't speak English say I can't return this item because it is part of the computer, what they can't comprehend is that it is not part of the computer it is a separate item purchased with the computer, but the idiots can't understand this concept. The only way I can return the keyboard and mouse is to return everything including the computer how stupid is that? You really want to give up the whole sale because of a defective keyboard and mouse?

Carl Forrest
Atlantic Apparel Sales Corp
10143 Ravenna Way
Bopynton Beach, FL 33437
[protected]

I do not know what happened to Dell for a long time they were a reasonable company. I ordered the above laptop on July 5 and with checking updates I was told on July 26th I needed to place a reorder as apparently (I am Guessing at this point) my initial order somehow did not go through so I reorder over the phone and on Aug 5th my order status stated the laptop was shipped. Well turns out today Aug 8th Fedex never received the laptop and through there site only the label had been registered and or created. Today I chatted with a rep from India I suppose and suddenly Dell does not understand the english language because today they informed me that it takes 2 -4 business for the carrier to pickup or they deliver the item which ever it maybe. I informed them you have not shipped the item and no coming from Asia does not qualify. To have shipped the laptop the carrier must have (fed ex) this item, am tempted to cancel the order plain and simple and get another MSI laptop instead however I will
give them tomorrow as that would be 4 business days Nonetheless My experience with Dell has been one hell of a let down and their chat consistently has tried to blow smoke up my rear. This is another example of our politicians failing us by allowing these companies to move offshore and not charging them huge tariffs which would make such moves unprofitable for them.

As I have dell inspiration laptop Inspiron 15 5567
Inspiron 15 5567, Service Tag: GFDBYL2, Since two days I am contacting the support for it while opening dell update app the reply comes `enable dell client management service` As I want to ask regarding this all says the warranty expires as the laptop is of dell so they have to responsible foe any update so while updating the reply above comes so do needful for it

I ordered a LAPTOP from DELL. They delayed delivery 3 times and by then my employer had given me a laptop. The dell laptop has not been opened or used and i have tried to return it and Dell refused to accept it. I have never seen a company that refuses to accept a product back, especially when the package have not been opened or used.
ID#:[protected]
Order #: [protected]
my email: [protected]@gmail.com

This is the second expensive purchase that I made in 2019 through Dell that has proven problematic: Sony XBR55A8G OLED 4K Ultra HD High Dynamic Range (HDR) Smart TV. This television cost approximately $1, 600. in October of 2019 and for the past week it has been acting up and shutting itself off. Less than 2 years old, yet is as unreliable as the expensive XPS 13 9380 ultra laptop that I purchased from Dell for approximately $1, 900. in 2019. The laptop was a lemon from the start, yet Dell's call center in India refused to replace the device. It was shipped to Texas for a shoddy repair job and continues to have problems. Now the Smart TV is going out on us. Dell no longer holds itself to a higher standard and focuses solely on sales and not a replacement/proper repairs to their more expensive product lines. If there is a class-action lawsuit against Dell for these products, I want to add my name to the suit(s).

Long time Dell customer, My latest Inspiron worked great the first 3 years, then 1 month after warranty expired 1 key started not working (required more force than the others to work) then 2, 3, 4 etc... I contacted Dell and they told me $400 to replace the keyboard, which is about half what I paid for it to begin with. I have a 10 year old dell that the keys work better than this one. Also nothing has been spilled on it, really disapointed with Dell quality, they're prices go up and quality goes down.

Stop using my email, and pushing money over into my account to avoid Federal income taxes. This is a problem I will report to the IRS. You are trying to move money around by using customers names and email. I wanted to buy a new copy machine, but I'll be dam when you charging me $4.47 for monthly subscription. I never agree to this. Take this [censored]ing [censored] out of my email and whatever subscription you think I am receiving, STOP IT! Do you think I got money to pay this [censored]?

This is part of my complaint to the GA dept of law consumer protection.

Dell is continuing to engage in false advertising and fraud in order to sell computers. I hope this will be enough to establish a pattern that will enable your office to take some decisive action.

I was VERY clear with the sales rep Alisha Khan and was assured that the computer I was ordering was made in the United States, in Texas. I asked several times to make sure.

When I look at the tracking number I see it was shipped from Mexico. I spoke with Saqhib Kahn in their customer service who was no help except to confirm that the computer was misrepresented. Can nothing be done about the blatant repetitive fraud committed by Dell sales people?

Dell Support and the Community forum could be so incredibly helpful but it misfires on so many points - it boggles my mind why Dell allows this to continue.

I had 3 software problems on my new Dell Inspiron 14 5485 laptop.
Dell Support helped me solve the first two over a 17-day exchange of private messages 5000. Slow, tortuous and befuddled with cross-communication but the results justified the means, so ok.

Then, as we began to deal with the third problem which was actually so bothersome (a very noisy repetitively and randomly running fan) it was critical as to whether I would want to continue using the PC, Dell dropped me like a hot potato claiming as far as they were concerned the PC was running to specification and I should refer to Dixons (the original seller) for hardware problems.
Over the next two months after a lot of research and checking I was able to resolve the problem by installing a piece of software from a quite independent source. The entire exasperating problem was over.

I offered to provide Dell Support with this solution to assist others (and there certainly are others) and they shunned me even on that.
I thought it was so extreme I created a web site containing the details which you can see here
http://dell-pc-truth-denial.ga/index.html

Rather than being pissed off, which admittedly I was at times, the sense is more of dismay. If only they tried to improve their systems instead of continuing along in such strenuous denial.

In July 2020 I bought a Dell Inspiron 2 in 1 Laptop Service Tag: 4DW2ZZ2|
Express Service Code: [protected]. It worked great until Monday when the graphics started going, then it would not connect to the internet until I did a hard reset, I noticed it came apart at the right hinge. It is supposed to be strong at the hinges since it is a 2 in 1 and it is used as a laptop and a notebook. I was told they would not help and the warranty does not apply because there is damage! It came apart at the hinge! It should not come apart from simple wear and tear.

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June 8, 2021

I had purchased a Dell Inspiron 620 on Feb 26, 2012. After 8 years it started acting up. I was unable to put it in sleep mode because it would run continually. Thinking it was getting ready to crash I ordered another one. On Feb. 5, 2020 I ordered a Dell Inspiron 3471. For personal reasons I was unable to use it until May 2020. On May 23, 2021 I was having problems so I was running the program to back date it. While doing that we had a power blip. After that a blue screen came up and I couldn't get out of it. Something about getting a key (which didn't do any good). The next day I had a neighbor, who is the head Technician, for a local school system look at it. He worked on it for 4 hours with no results. Said it was stuck in automatic repair mode. It had crashed and ruined the hard drive. I'd had a warranty but that expired Feb. 2021. Right now I'm using the old computer which runs very slow. I'm so disappointed with Dell. I'm not in the position to buy a new computer every year. When I can afford it I will be shopping for another computer. However, it will not be another Dell.

Marge Hawkes
42065 Arthur
Belleville, MI 48111
[protected]

This Laptop is so slowly it's unbearable to use as a laptop. I spend more time booting and actually wait wait and wait for things to load. Even brand new it was slow at anything you do! There must be a flaw or something wrong. I've heard of this problem online too. Please let me know something at [protected]@comcast.net or [protected]. Thank You.

I bought a Dell Inspiron 15 Series 3000 computer in 2019 and it has not worked right since day 1. I tried to get this one returned for a new one but they would not do anything but try to fix it and it never did work satisfactory. I put it down and started using my old one again. There were too many problems with this Dell computer that made it impossible to use and of course the warranty has now run out. First problem was trying to get it to open and that would take forever, 20-30 minutes most times to get it started and then if it did open if you clicked on anything it would be delayed for 5 or 10 seconds for every click and if you typed a message you had to wait awhile to see if you misspelled a word. I have had many computer and this is the worst one by far. I call it a piece of junk. Maybe it is just a lemon.

I placed an order on February 3rd 2021. Waited for about month and because there was no any communication from Dell I checked my order on their web site. I was shocked when I saw that, according to them, my laptop has been "on FedEx truck" since February 13.
I called Dell's customer service and they told me something was wrong. They created service request and placed another order. I was told the shipment will be expedited. I waited for about 10 days or so. On delivery date I stayed home but package never arrived. I checked FedEx tracking number and found that package was delivered. I called FedEx and they told me that package was delivered, but the address Dell gave them was wrong. Dell sent laptop to business some two miles away from my place. I am still shocked how customer service person who placed an order could put wrong address even though in the system they have the correct one. Anyway, I called Dell's customer service again, they acknowledged their error and told me somebody will call me to fix this after their accounting department approves the second order. I got an email that the second order was approved, but nobody called me. I waited several days and finally I called customer service one more time. Of course, I wanted to elevate this issue because the whole situation was ridiculous. After going with CS reps back and forth for several minutes, I finally was able to talk to supervisor. He listened to me, checked my claims and took an issue in his hands. So, after almost THREE months I finally got the machine.
I know that Dell does not care about me and people like me, but I would heartily suggest them to move customer service from India. One CS rep that I talked to was in environment with a lot of kids. I could not hear him at all that how kids were loud. He unsuccessfully tried to find quieter place. It was so unprofessional and Dell should be embarrassed.
This was so painful experience that I promised myself never buy anything from Dell even if my life would depend on that.