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CB Computer Hardware Dell Complaints #2-21
Dell

Dell review: Repeated order issues causing business disruptions

S
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1:43 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

I am extremely disappointed with my recent experience ordering from Dell.

I placed an order on 05/30/2026 for a Canon imagePROGRAF printer for my business. After already experiencing delays, I was delivered a completely incorrect freight shipment — an entire pallet of unrelated computer equipment.

The shipment was so inaccurate that I had to refuse delivery on the spot. This is not a minor mistake — this is a full breakdown in order fulfillment.

This is especially frustrating because I have had previous issues with Dell, including receiving incorrect equipment in November.

Due to these ongoing problems, I was forced to outsource work this weekend, resulting in additional costs and disruption to my business.

I am currently waiting for a resolution, but based on my experience, I cannot recommend Dell for time-sensitive or business-critical purchases.

I expect immediate correction of this issue, including expedited delivery of the correct product.

Going forward, I will only order from Swing Design!

This is my third order in a row from Dell that I had an issue with.

Recommendation: Purchase from Swing Design!

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