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Dell computer corporation
Pennsylvania, USA
My husband ordered a computer from Dell while he was abroad on a short term business assignment. Our regular laptop was almost 5 years old and not working reliably anymore so we wanted a new one. I was going to visit him and take the computer for him to use once it arrived. SO I had a plane ticket booked. The computer was ordered July 12 and the estimated date came as July 31st. Seemed kind of odd as Dell we heard usually ships very quickly. Upon contacting them, they said it would be shipped early but that the extended date was there just as an estimate. I contacted Dell many times before the 31st and they told me there was a shortage of parts but it should be shipped by the 31st. he 31st came and no computer. I called again and they said it would be delayed by 1 more week until August 7th. I changed my ticket again hesitantly. They reassured me it would ship on the 7th. I called a few times during that week to see if there was any more progress on the computer but they could not provide me with any more info than the website gave me.
On the 6th of August, they actually called me to tell me it looked like it was going to ship the next day. I told them it had to since my ticket was for the 8th of August and I couldn't change it further without giving 30,000 more airline miles. On the 7th, I checked the status of the computer online and saw that the new estimated date was the 28th of August! I had no choice but to cancel the order and visit my husband without a computer. I didnt have time in that 1 day to go and buy the kind of computer he wanted. So he ended up buying a Sony Vaio abroad. When I talked to Dell to cancel my order, they admitted the shortage of parts crisis began in early July, much before we even ordered the computer. If I had known that, I wouldn't have ordered from them. They made no mention of the fact they were behind on orders. I will never purchase from Dell and would recommend others do not either.
Dell India.
1. Promised delivery in 7 days.
2. Took Money.
3. Stop taking calls and replying to emails.
4. No delivery even after 1 Month. No refund.
5. No response to emails - Customer service takes call, assures service, transfers calls to each other.
6. Outright lying -- i was told once the product is delivered. On another occasion, i was told it on its way, but they are not able to provide a tracking number or way bill number.
People involved:
Main culprit - Rajiv Verma ...His bosses: Clint, Pradeep Ravi.
, ,
I pleaded, i begged, i asked for mercy -- these people are horrible, disgusting, liars, cheats and frauds who are there for the numbers without any consideration for the company or its customers. You are suckers.
what is the correct famous phrase re-phrased here ? oh ya it's "YOU CAN SEND A PERSON TO SCHOOL
BUT YOU OBVIOUSLY CANNOT MAKE THEM LEARN HOW TO WALK WITHOUT DROOLING". I am anything
but a fan of Dell, I feel they overprice the gimmicky flavor of the month stuff they sell, but my god you
###, if you wanted to, oh I dunno uh steal some of Dell's products, what would be the SECOND approach
you would try? TRY IT.
Dell have responded and have removed the sat nav from the site. They have also refunded me my money. I do wish they worked a bit faster and it would have saved a lot of stress
I AGREE. THEY HAVE THE WORSTE CUSTOMER SERVICE I HAVE EVER DELT WITH. THEY DO NOT STAND BEHIND THIER PRODUCT!
I agree. Dell wanted 50 dollars to assist me with a few simple questions. My computer is a little over a year old placing it outside the waranty. Even in saying that when a product is purchases and costs from 700 to 1000 dollars the expectancy is greater than 14 months by consumers. We have more power than they understand. I will not buy another Dell and will reply and post my experience until they fix my issue. They simply have the worste customer service plan I have ever delt with at any rate.
I never bought a Dell Laptop, although I've heard a lot of good things about this company. They seemed reliable, but I was looking for another format for my laptop(I hate that silvery material they use, it bothers my tactile sense !) and I had to choose finally between a Fujitzu Siemens and an Acer. I picked the last one because it had a better configuration at a lower price, but I had a hard time finding a laptop bag to fit it.
As you can see, I'm not a fan of Dell's on principle, but this support issue happens all the time to big companies. Too bad that the product is judged by the kind of service of support the company offers. But you're right, you paid for it, has to work! Maybe this companies should invest less in advertise and invest more in the customers support!
In the end, have you solved your problem?!?
I have bought 2 Dell computers but will NEVER buy another product of Dell again! I have 3 chat sessions from them idiots in India who LIED over and over to me. (example) They told me the part was being shipped to my house, then told me it was not shipped due to a shortage. The part was at a fedex location in Omaha, Nebraska waiting 4 a tech to pick it up! Dell gave me the tracking number! Any company (nd I know there are many) who would hire those STUPID non-english son of a ### to attempt to help people with a product deserves to go under and I hope Dell does! $110 to talk to an american speaking person in the USA is ###ing WRONG! I bought in the usa, TECH support should be from the USA! ### MIKE DELL and all his ### buddy India ###!
I too had DELL issues - but was determined to escalate them to a higher level. Read http://roaringwomen.blogspot.com for the two posts so far. We will see if this is resolved. Maybe Dell is reading BLOGS after all.
just when i got the dells latitude laptops itscreen flushes black, cpu hangs i am very much frustrated with dell
I took mine back and told them it didnt connect to the internet. They said go grab a new one and that was it? Maybe you gave them to much info?
you can teach your mom how to use it if you can't return it
$4, 200 and countless hours waste! Yes I'd be LIVID!
In previous yrs I've bought 5 Dell desktop and laptops for my family. And in the past I have sold many friends on Dell. NO MORE! I've recently spent 2 months and $$ researching a problem with my Dell laptop. I've learned many, many formerly loyal consumers believe Dell uses inferior components and doesn't tell customers when they know of 'SERIOUS DESIGN FLAWS' in their products and components. Rather than do an open recall or find a permanent fix to an extremely common and frustrating problem with their laptops, Dell decided to keep the design flaw quiet. Forcing loyal customers to buy new components, new adapters, new batteries, new motherboards, extended warranties AND whole new laptops is sooo much more profitable!
Spread the word. Become a consumer advocate against Dell. There are many outraged by a frustrating, time consuming and expensive design flaw Dell has KNOWN about for years. Go to getsatisfaction.com to see a movement of angry formerly loyal Dell customers.
I agree with the people who have complaints with Dell computers. I too have spent over 3, 000 on a new XPS Laptop and almost the same in repairs. I have extra warranties on top of other warranties and my computer was purchased in last spring of 2008!
What can we do as a group to get replacement computers that are new? I think we need to team up in order to get satisfaction! Who is interested and has ideas on how to proceed? We need to do something!
What are the boards rules for this? How can we team up? Kembra
Worse than a loan shark, , it has been 2 years paying dell each month still I owe more than 75% of the total loan amount. That’s ridiculous amount of interest rate 29.99% and now recently they have increased the rate to 30.48% now. Imagine that ?
will never buy dell again, not a good experience. THEY ARE A RIP OFF!
I have bought a Dell Laptop INspirron E1405 from United States o America about 18 months back. Since last months it gives problems in keyboard keys. Keys 7, 8,0,f,g, not functioning. Moreover battery life has reduced to 15 minutes. Dell India is not giving any support on this problems. I had written emails to them no reply from their side.
Now I am very much confused what to do with these problems.