Dell review: bad service 175

I ordered a computer from Dell on 5/17. This date was then set back 3 times the last being to 6/26. I talked to a customer service rep after the second delay. This person was obviously a foreigner and a bit hard to understand. All of his answers were canned, like he was reading them. the words were the same every time it was repeated. It was obvious that all he knew was what he was reading on a screen. He said the computer was in such demand that production could not keep up. Very hard to believe but even if true does not explain 3 delays. Is their production projection that bad? Several calls to service center after learning of 3rd delay netted same thing. Service rep and manager could not speak English very well. Read canned answers. You can't talk to anyone who can give you an educated answer. I canceled the order and will never use Dell again.

i brough a new dell desktop at walmart a week later i take it to be repaip it blew a power suply. it took 3 day to get the part from dell pay over a hundred dollars! well took it home four day later guess what? it did it again this time it been in the shop over a week ill, never get a dell again and would not recement it to my dog let along anybody else dell sucks

In June of 2008 my mother, who is 80 now, saw and add in our local Bakersfield Ca newspaper. She called Dell's 800 number and although she could ask NO questions or even answer theirs. The great company took the order, built a Inspiron 530, and sent it to her. I come out of the box and there it sits. She doesn't know who to even turn it on. Had I been here in Bakersfield this would not have happened.

Now every month she pays $33.00 and dust the computer. I have called and called and spoken to INDIA and the Philippines. No one can help me and I can even get the account number. I did however get the ADDRESS to send a note to DELL. They but really be n HARD times when little OLD ladies are talked to about building a compute. I know most of her answers were..I DON'T KNOW. I have NO IDEA what that is. What is the color...COME on Dell. YOU need a good lawsuit to make your year.

I have NOTHING on this computer and since I have moved back to Bakersfield and my mother is NOW living with me...I have tried to RETURN this piece of crap back to them. I'll bet IF I stop paying for this hunk of junk...they get in touch with ME. That day is coming. HOW dare you Dell computers build and sell this thing to a person WHO could not even tell you what they wanted. MORE like you said you NEED and HAVE to have this and she said...I guess...I don't know.

I'm not 80 and trying to help my mom out. I want her to live the rest of her life without crap like DELL COMPUTERS scamming her. h yea, did I tell you this computer has never been turned on...she didn't understand that when you took it out of the box and plugged it in...what other things were needed to make it function. But it is past their return policy...Does anyone know IF I can turn this around for her...get it back to Dell and get her money back? HELP I guess...what a RIP OFF Dell Computers is!

A few months ago, (I am not sure of the exact date, because I don't have the paperwork in front of me.), but The salesman at the Dell store in The Galleria Mall in Cheektowaga, NY, told me that a Western Digital "My Book" external drives, which have a big half-dollar size button in a lit-up green circle, would completly back up my Dell laptop's drive every time the button was pressed. Amazed, I asked about this backup-by-button several times and was reasurred that it was true. The salesman said that he had one and told me how easy it was to make backups by just pressing a button. After buying it, I find out that it can't back up anything at the push of a button, because the button in the green circle is the POWER button, and anytime it is pressed, the unit shuts off! The Dell store said they could not give me my money back. What a fraud!

Recommend training for customer service reps in the PI so the information given to the customer is standardized. Being told 4 different instuctions for the same problem is a waste for both the customer & the call center. A name change should be simple but this did not occur. It took a total of 25 minutes to wait on hold to speak with a customer service rep each time I had to repeat my personal information despite being reuired to key into the phone to reach a real person. another form of waste! Their is no accountability for the customer service rep giving out incorrect information to the customer.

dell sent a computer that wasn't ordered by my mother to a 3rd party, then started billing my mother for the computer, then sent it to a collection agency. I have left multiple messages at dell but no one has ever called back, EVER.

When you order a computer from Dell. Everything from the sales representative goes smoothly. But when I went to return the computer (They sent the wrong one), I was transferred 6 times and not once did I speak to someone who understood English very well. After returning the computer, Dell charged me a 15% restocking fee that they never told me would happen. (Nearly a $100 profit for them sending the wrong computer). When I questioned the gentleman, he simply said "it's all on our website." (I ordered by phone!)

I don't think I've ever been more frustrated with a company.

And I'm a pretty easygoing guy.

I really thought it ironic that DELL "gave me" an opportunity to rate a recent purchase. This happened to be the second AC adapter I had to get from DELL, the first was sent no charge and I paid for the second. I have been very unhappy with my DELL purchase. Refer to CASE # [protected]. My computer would overheat even with the fan on and I was told that since the 1 year warranty had just expired there was nothing that could be done. This on a computer that was barely one year old! My calls to DELL got nowhere. I was given no compensation and was told there was nothing the company could do. I am still convinced my overheated computer had to do with the batteries DELL had to recall. I recently purchased a TOSHIBA and will "badmouth" DELL any opportunity I can get. Your so called customer service was "customer no-service" in my opinion. I personally know why DELL stock deserves it's poor performance.

Recently I decided to purchase a DVD reader/writer. I chose DELL because I have an Inspiron 8200. The write-up stated that all the DVD reader/writers were compatible with DELL computers. At least that is the way that I took it.

I chose a product at a cost of $42 which I thought was quite reasonable but I wanted to make sure that it would work with my computer. I tried the computer chat and chatted with somebody (I wish that I had written down their name) and asked him or her about product compatibility and after a very short time he ended the chat abruptly. When I tried to get back on the chat line I was informed that they were gone for the day. I guess it was time for him or her to go home.

It was the next day that I entered into the world of "DELL telephone tag". It was like one of those dreams where you are trying to get somewhere and all of a sudden you are walking in quicksand and you can never make any progress. I kept getting bounced between Canada and the USA (I purchased my DELL in Canada).

After talking to 2 or 3 people that I had trouble understanding because they talked way too fast and, for most, you could not make out their name.

Finally I got somebody who talked in a way that I could understand. Here name was Erica. I asked Erica if the product was compatible with my computer. After a few minutes she said that she would have to get back to me in 10 or 15 minutes. After 2 hours I gave up and went and ordered the product anyway (Order #[protected]), a really stupid thing to do. Please fire Erica, she is really hurting your image.

The product arrived in just a few days so top marks to their shipping department.

Of course the product was not compatible, not even close. It is made for a desktop tower.

I called DELL again with great trepidation and got the same old run-around (at least DELL is consistent). After 5 or 6 transfers I got somebody (I wish I could remember his name) who determined I had the wrong product (my fault) and he found me the right product and I went right ahead and ordered it (Order #[protected]). This guy you should keep, I expect it will work.

Now I have to return the original product and it all started over again. He told me to go to a website which I did and I found a telephone number which I called and after giving some information the attendant told me that he was in the States and I would have to deal with Canada and he gave me a number to call after 10 am central time. I waited until 11 am and called and round and round again. After punching in several numbers and my order number I was told that the particular department I wanted was only open Monday to Friday. I guess that I will have to try again next week. I'm not looking forward to it.

I will soon be in the market for a new computer. Do you think I should stick with DELL? Would you?

Finally I sent the above information to an e mail address that DELL provided to accept complaints but there is currently no such e mail address. At least they are being true to form.

I purchased my Dell Inspiron E fifteen zero five (I can't type the numbers b/c my keyboard is going bad) about 2 and a half years ago. Within 18 months, the battery was completely dead. A replacement costs around $ 240 and when I contacted Dell's technical support, they said that's average for a battery. I refused to buy a battery! Then, shortly after the battery completely died, the power cord shorted out and wouldn't work. Dell wanted around $80 for a replacement. I went on eBay and only paid $28 for the cord. Now, my keyboard keys are going bad. I can't use the five, six, CTRL, or Fn...so far.
I am so disgusted with these problems that I will never buy another Dell product...PERIOD! I have told all of my friends as well and I participate with all blogs that bash Dell products. My husband has had his Apple Mac for 8 years and no problems.

THIS COMPANY IS A SCAM, A FAKE, OFFERED WHAT THEY COULD NOT DELIVER. LYING ABOUT THEIR BUSINESS. FOR THE THIRD DAY, TRIED TO LOG IN AND I GOT IN, BUT THAT'S ABOUT ALL. I COULDN'T GET INTO ANYTHING, MY MESSAGES, CASTING CALLS, NOTHING! I GOT CONNED. THEY CHARGED ME @31.90 ON 10/14/08 AND LET ME LOOK INTO CASTING CALLS FOR A FEW DAYS. NOW IT'S OFF.

THERE SHOULD BE A LAW THAT CHECKS AND CLOSES COMPANIES LIKE THIS. OR MAYBE IT IS NOT EVEN ANYTHING. JUST PRETENDING TO BE ONE.

Dell service is horrible in India.I have a very bad time with Dell XPSm1530 laptop. D0nt believe the award winning service rubbish on their web site. I had a flickering screen within 3 months of sparing use. They changed the mother board and now it is completely blank. No support for last 10 days. No response from the dell bangalore office. The service reps in Pune and Mumbai do not pick up the phone. All in all I think it was one of the biggest mistake in my life to buy this over advertised laptop. Why don't we all get together and sue in the consumer court for misleading consumers and false advertising about product support.

Dell is a piece of garbage company product and service! they say one thing then the opposite. They condescend and hang up. Do not waste your money here. Save another couple hundred and buy anything else - apple preferably.

I ordered $1200 laptop but it never arrived at my place and every info was correct in my order. After 2 weeks they said we you have to wait for another week as your laptop is reverted from your current address location for some reason. Come on even if i place a new order it will take 3-4 days to deliver and they asking me to wait for a week for it. I said screw it and canceled the order.

I started out with BlueHippo in Feb 2008. I made auto payments from my checking acct. every 2 weeks. They said after paying a certain amount of payments I would recieve the Computer within 3 to 4 weeks. That would have been around July 2008. After July came and went I started calling to find out when they would ship my Computer. By about 15 calls later and a run around, they finally figured out that they didn't recieve all my documants. I faxed them in and waited till about 2 more months which put me around November 2008. I started calling again and the reps all sounded like robots, repeating the same thing, it's ready to be shipped you should recieve it soon. So finally after numorous calls and finally paying it off, I finally recieved the computer around September 2009. I'm still waiting for my free printer and digital camera and $300.00 rebate. I called in December 2009 to see how long it would take to recieve my free gifts and rebate. They said it was being processed and I should recieve it soon. Well! it's now March 2010 and their phone # is no longer in service and neither is their website and I still have not recieved any of the gifts or rebate. Are they out of business or what?

Buyer beware! My Dell Inspiron is only 2 months old and I'm already having technical problems with it. Their customer service in the Philippines and their tech service in India is horrible. They will transfer you from one person to the next, ask you to repeat your problem, put you on hold for a long time and not return your phone call. I regret my decision to buy a Dell.

HI
MY NAME IS MARIE FORTUNE . I'M COMPLAINING ABOUT A DELL LAPTOP THAT I'VE PURCHASED FROM BLUE HIPPO CAPITAL, LLC LOCATED IN THE FOLLOWING ADDRESS:7000 SECURITY BOULEVARD, 2ND FLOOR
Baltimore MD, 21244
AT FIRST, I'D TO MAKE MONTHLY PAYMENT FOR THE MERCHANDISE FOR @ONE YEAR&1/2 WHICH WAS COMPLETED AT THE END OF OCTOBER 2009. HOWEVER; I'VE MADE MANY ATTEMPT TO CONTACT THEM, BUT WAS UNSUCCESSFUL, SO NOW I WOULD LIKE TO HAVE SOMEONE TO HELP ME WITH THIS MATTER CAUSE I'VE PAID BLUEHIPPO $ 1918 FOR THE LAPTOP.I NEED HELP PLEASE.
THANKS

I ordered a computer program from Norton/Symantec over my computer and paid their fees. The tech refused to have it installed because I am on dial up and she didn't want to be bothered because it would take too long. (Had never heard of such a thing before and have had a computer for over 28 years). Said she would return my money which has never happened and now have to have my credit card company go after it.

Quality is good on my Dell but I try to by a new one and is overpriced on their site. I will look for a new brand now. If you don't mind to overpay too much then quality is the good thing on Dell but is expensive.

I'll use a dell never again, worst computer experience in my life. the track pad is totally crappy so get yourself a mouse if you use this one.

I ORDERED A DELL INSPIRON LAPTOP 5-13-10 AND RECEIVED IT 5-18-10. IT STOPPED WORKING 2 WEEKS LATER AND I HAVE CALLED DELL THREE TIMES SET UP ACCOUNT AND PAID EXTRA TO HAVE SOMEONE COME AND FIX IT IN 3 DAYS. A WEEK LATER NO ONE HAS CALLED OR COME TO FIX IT.

The dell i have always overheats and if i try to install a graphics card or a ram drive
It won't even come on or doesn't even detect the hardware when i know its compatible is broke down three times and the only way to get it to work it seems is to punch it as hard as you can and the sound quality I would say sucks but it doesn't even work anymore maybe from me punching it but more likely its just a piece of ### and when it does work the
windows explorer stops responding all the time Im glad i didn't buy it new or i would be pissed but dell is so ### I wouldn't even want one given to me and compatibility issues
overheating hardware I never contacted dell but checked their forum for answers to my problems and most everyone who had the same or similar problems and wouldn't you know the only answers anyone got was from another customer who got tired of waiting
on dell and fixed themeselves I have a piece of crap hp too but the one thing good about it its not a dell
P.S sorry for my bad grammar im just to lazy to fix it

Bottom line up front: Good computers. Not the best, but good. WORST COMPANY AND POLICIES EVER.

Dell is the worst possible company. Their computers aren't the worst, however, Dell's problem is derived from the fact that they use cheap (not inexpensive--cheap as in quality) materials. I have had two laptops and a desktop from Dell for 6 years now. They are all running absolutely fine. I have only bought new batteries for each, but that is to be expected. The fact that my computers still continue to function is NOT due to Dell or its (lack of) customer service and (non) quality material.

Dell's customer service is absolute garbage. They did, in fact, try to fix my laptop at one point in time: I called, Dell said ship it to them on their dime, they "fixed" it, sent it back with THE EXACT SAME PROBLEM as when I sent it. When I attempted to get it fixed again the following day, Dell informed me that my warranty had expired. Convenient, eh?

I purchased a laptop that has never worked properly. They never told me that there was an adapter or battery pack that had been recalled. after trying to get someone to help me for months and months...they led me on and then the warranty was up and they charged me $76 for an adapter that will not stay in my computer. I've tried it in other computers that are the same model number etc. and they won't stay in any of them. I sent it back and was told there had been complaints and they sent me another one and it does the same thing. I have tried for over a year to get a phone number for someone in Texas headquarters and keep getting India...SHAME ON THEM. Now they want to charge me for another adapter and it's only been 2 months. DELL SUCKS!

Was the home health care business a success?

I just paid $22.87 for an iPad2-64GB and my girlfriend loves her Panasonic Lumix GF 1 Camera that we got for $38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $675 which only cost me $62.81 to buy. Here is the website we use to get it all from, BidsOut.com

seems like nothing is covered under the warranty...and when I wanted to register a complaint with them, I got past around all over the place and in the end THEY hung up on me...doesn't Dell have a dept where one can make a complaint?

I so agree! I bought my Dell Inspiron, laptop, 2 months ago for $500 and now I cannot connect to my internet! I was on the phone for over two hours, and they just made it even worse! They told me that it was a software problem and it wasn't covered by the warrenty (REMINDER: this computer was less then two months old when the problem started AND costed $500). They said I had to pay over $130 JUST to get the software fixed! I cannot believe this. The customer service people sucked, also! I couldn't understand them half of the time, and they made my computer even worse then what it was! I will NEVER buy another Dell in my life! Learned an expensive lesson. DELL SUCKS!

you had a laptop, to be sent by fed-ex, to my address last week, which fed-ex came up my street, but did not stop at my adress, 6710 tulsa cv, austin, tx, 78723. i did the required survey, to recieve the free midnight blue laptop. call me today, [protected], or deliever it to the address shown, thank you; donald marmon...

bought computer in January '09. Hard drive crashed in April '10. Hard drive, motherboard, and disk drive crashed again in June '10. Have had internet connection problems ever since the second hard drive and motherboard were replaced. The solutions station (or lack of solution station) employee AND SUPERVISOR both refused to admit the internet connection problem and recent hardware problems were connected. So they said only hardware is covered under warranty and you'll have to pay $130 some odd bucks for one-time help, or $230 some odd bucks for yearly solution station membership or some crap. Anyway, I've been trying to rationalize with the hardware dept and solution station now for 3 hours...and that's just tonight. And I'm no closer to a solution now, than I was when I started...because I refused to give them another dime.

This is how it is with every company you buy a consumer product from. Dell is actually one of the better ones when dealing with such issues. At least they sent you a new harddisk, and acknowledged your problem and followed up on it. Other companies just deny that there is a problem and make it as hard as possible for you to get anything done.
If you need your notebook for business purpose I recommend that you get the better service plans (Next day on-site), which is only slight more expensive and you have the tech or a replacement in your house the next day.

All of Dell support blows. I purchased a 46" LCD TV combo (line item 1) and an HDMI cable (line item 2). I received the HDMI cable, and kept going to their Order Status for info in the TV. Lo and behold, there was tracking information for item 1 to another state, showing as delivered, and a package weight of 2 lbs. Seems I unknowingly ordered one of the new-fangled "air" TVs... Wasted 5 minutes of my life filling out the Dell email information request, only to receive back an automated email directing me to their idiotic online order status crap. At the bottom of the email it said to reply to the automated email if their BS answer was insufficient. Two days later, still no response. The Indian support staff was useless.

tl;dr: Don't purchase anything from Dell.

I bought a Dell Inspiron 1470 from Best Buy sometime in Dec. Soon after, one of the keys popped up and was replaced by Dell through the mail where I had to remove the old keyboard and replace it myself. Keep in mind, that I had no idea what I was doing and didn’t have any instructions on how to do it. At the end of March while I was doing homework, the laptop crashed. I contacted Dell who sent me out a box (label provided) to return the laptop to be repaired. I immediately took the computer and the box to a drop-off location (what they suggested). About a week later (first week of april), I called Dell to check the status and they said that the computer was still being worked on. I called about two weeks later and this time they said that they haven’t received it yet. I called several times after that, and each time I called I had to tell the story from the beginning. I asked them how come they don’t keep notations in my record so I won’t have to go through this every time I call and they all claimed that they do. After attempting to track the package by myself and Dell, it was discovered that the tracking number that was sent with the box was from Dell to another customer in another city in 2009. They then told me to call FedEx to help track it and they had the same info from 2009. FedEx did not take fault for this and I refused to. After calling several more times, explaining myself all over AGAIN, being left on hold for hours, waiting 5-6 business days for someone to call me back, Dell FINALLY sent me out a REFURBISHED replacement in early May because I had just past the 90 day mark to receive a NEW replacement. I called Dell to let them know that the specs were not the same, but I could not be helped because the replacement’s service tag # was not attached to my account (this was after she asked me if I had sent the original back and telling the whole story again). When the service rep tried to attach the service tag # she said that I had to call back because she couldn’t do it at that time. I have yet to call back because of the hassle. Two weeks with the refurbished laptop, I have received letters, emails and phone calls to return the original because they have not received it yet. Are you kidding me?! It is now June and the last message I received was a threatening message that I will no longer be able to receive help until I return it. First of all, Dell HAS NOT helped me, has NEVER helped me, and this whole laptop situation was a horrible experience and very time consuming and I will NEVER buy another Dell or refer them to a friend!

Yep...they should have given you the upgrade anyways and communicated with you a little better about it.

olga sadlemier snichterweiner --------------------------------really? ...I mean, really?...*shakes head* ... really?

this was suppose to be for blue hippo not dell I purchase a dell from blue hippo

I paid 1800 dollars for my latitude e6500. It was that expensive because of the dell insurance i purchased with it. Supposedly covers ANYTHING that isn't intentional. 2 months into school, I wind up sending my computer in, because of several different little problems. These all happened while the computer was in my bookbag, inside of a sleeve. I never slam my bookbag down, so I honestly don't know how the hell all fo this happened. anyways, the left mouse button and delete button spontaneously fell off while I was using the computer, the battery notches cracked, so now, i can't tilt my computer or the battery will fall out, the screen completely died, and the wireless minicard stopped working. All within 2 months. So I send it in to get it fixed, and they fixed the screen and they fixed the delete button...but everything else is the exact same. 600 dollars on insurance... and I get this kind of service? and then, to make things worse, the power adapter cord starts ripping, and they won't replace it because it is physical damage. once again, good old 600 dollar insurance at work. What really strikes me as odd is that dell techs think that the solution to every problem is "reimaging" I DON'T NEED MY ###ING COMPUTER REIMAGED I NEED IT FIXED. So all of my data gets deleted, (which i had 3 essays due that week) oh joy!
This is the 3rd dell I have had, we have had 2 dell desktops, and finally had to switch to hp, because they had so many damn problems. Dells are pieces of ###ing ###...end of story. And did I mention that it took them 3 weeks to fix my laptop when I sent it in? That was even better! DON'T GET A DELL. you will be sorry.

Just an update on this issue. So after filing my complaints on a number of complaint sites and then informing a few Dell Corp. Execs that I was doing so I heard from a Dell Rep that monitors these kind of sites. He asked me to send him my info. A day later I heard from the original Dell Rep I had been working with who refused me several times already. He was now ready to ship me a card at their expense. So he offered me a card and after a little checking it appeared not to support the operating system. He then upgraded the card to a better one that did support Windows 7. Now what can I say? I am glad that Dell finally came through and honored their end of the sale. Now wouldn't it had been much easier, consumed a lot less time, been cheaper in the long run and better for their service record to do this right up front the first time I called? Like I said I am grateful that they finally saw the error in their ways but their service still stinks to high heaven.

lying sales department and very rude supervisors.they are going to be dells downfall in the up and coming years...IF!?

Those things are a rip off its better just to save up the money yourself and buy the computer from a reputable store.