Dell review: bad service 175

I purchased a Dell multifunction printer and within 3 months I was having problems I called customer service at Dell who promptly replaced my printer. My new printer turned out to be in worse condition than the one which was replaced I called Dell again they said I could not possibly have a printer with the tag number that I gave them although it was sitting in front of me, to date they have not honored their warranty and I am left without a printer. Don’t buy Dell?

Many thanks

W. (Bill)

I ordered an AC Adapter form my Dell laptop computer. Normally they sell for around $50-$60. UnitedSale.com had it for $22.99 so I went ahead and bought it using my credit card.

I waited and waited for the AC Adapter to arrive, but it never did. I waited for almost a month for a shipping that was supposed to take a few days for $13.42. I went back on the site looking for a phone number but they had no phone number. I finally emailed them and they responded right away with a generic email - customerservice@unitedsale.com - but no one placed their name on the email or any phone number. The email said that the item was shipped and that it was on it's way! "Yeah, sure, " I thought and I called my credit card company to charge it back to them. No goods, No deal!

Don't waste your time with a company that doesn't even have the business ethics to have a customer service phone number or can't even sign their emails with a name.

I needed Dell to change the address on a package that was in route because I moved from one place to another. Well Dell told me to call DHL, the company that delivers their packages, to tell them to change the address by simply giving DHL the tracking number. DHL would not change the address because they are in agreement with Dell on sending DHL an email from Dell's liguistics department or whatever department to DHL to authorize this change. No one at Dell knew about this. Needless to say that DHL just placed a hold on the package and allowed me to pick it up, but Dell was not step in and take control like other companies or go above and beyond the call of duty to help a customer. Horrible Service Indeed!

I have been a Dell customer for several years and didn't have an issue until I purchased my laptop 3 months ago.My hard drive failed 2 months after purchasing the Dell Inspiron 1564 notebook.Called the customer service line and they sent me a new hard drive and told me to install it.I installed it exactly as the instructions shown and powered on and my laptop had a stretched out screen, looked like it was booted in safe mode but wasn't.Called dell and they performed troubleshooting on two seperate occasions and was unable to correct the problem.I told them about the screen being distorted after the hard drive replacement and it seems to be overheating as well.The dell tech support agent told me that I would need to send the laptop to them for repair and that the motherboard needed to be replaced and the heat sink as well.I sent the laptop to them, noticed while I was tracking my package that it was another company that my computer went to, I suppose they outsource their repair center as well as customer service.I received my laptop back a week later, they had put the old hard drive in it and sent me another and stated that the HD and put in the refurbished one they sent me and still, the same problem!Not only did they not repair my laptop but they caused even more issues and it won't even power on anymore.The repair note that was sent with my computer wasn't even correct.It had somebody elses name and service tag number and in the detailed section those issues were not relative to the ones I was having.It states in the notes that the computer wouldn't power on and how funny that mine now doesn't even power on!Fed up, I give dell a call, explain the whole situation to them and the rep told me "as a one time thing"they will send a repair tech out on Tuesday, as monday was the day after July 4th and they wouldn't be opened.Fine I said, I just want my laptop fixed as I run a business and my laptop is my lifeline.Tuesday comes and don't receive a call from the repair tech.I call dell that evening and explain that they were suppose to have a tech call me and come fix my computer that day.They lie and say well one was just about to give you a call but I will have them call you twice.I was like okay good.Never received a call.I finally received a call this morning from the tech and he staes he can't make it until tomorrow as he has no time today.So, Dell is full of BS.They have lied to me, given me he run around, didn't repair my laptop, mess my laptop up even more, and not follow through with their promises.I have had complete hell dealing with them and will never be purchasing a dell again.Not only have I called them on several occasions I have used Dell chat support many times and they never seem to help.Stay away from Dell!

I am sooooo upset with Dell. I several hours (well over 20) with Dell and I am so frustrated with them. I have a paper trail (thick folder) of all my correspondence with them. Dell Financial is awful too. They are part of Dell but absolutely clueless...Literally, "the left hand doesn't know what the right hand is doing" here. An attorney wants to take my case. Possibly a class action. I cannot tell you how upset I am. Where to I begin? First of all, I ordered a computer through an "alliance" they had. I was told that's the best deal. I found out it wasn't. I told them that I belong to AIA (American Institute of Architects) as well as the Nation Realtors group. Also, they faxed me the wrong order. I got someone's from Colorado for a completely different unit along w/ all of her personal information. I could not believe it; how careless of Dell. Also, they sent me the wrong size monitor and I had a deadline. I did not use the monitor, I could not even use the computer. I waited for another week or so; had to spend over $350 to use Kinko's computers (which I paid for), because Dell mixed up my order. On top of that, the Dell rep. told me to sign up for Dell Financial (I think he got a bonus for soliciting) and I agreed to it and told the guy that I want to pay in full. I rarely ever put things on credit. If I can't afford it, I won't purchase it. I told him that. Anyhow, he did not listen and he put me on a plan. I was charged more than what I ever agreed to and had spent soooo much of my time on the phone and computer. My attorney friend wants to take this case. Dell has close to $500 of mine. I have already exhausted so much of my time w/ them; probably during one of the worst times of my life too...so this compounded my stress. This was back in 2005!
Be careful with Dell; especially Dell Financial. They told me they would pay me back; I have the case numbers, etc. But they never did.
I do NOT trust Dell or Dell Financial.

I ordered a refurbished Dell laptop for a customer about 9 months ago. It would not come out of standby when the lid was opened and there were a couple of other issues. I got on the phone with them and spent around 8 hours messing with the one issue and got nowhere. Finally it was arranged that I would send it in to Dell repair. They sent it back in the same condition. I sent it again and they sent this XP Pro computer back with Vista installed on it. I called and they offered an upgrade. It arrived broken, would lock up and the dvd drawer didn't work. They sent out a tech who replaced everything, I thought, and then he left. The DVD drawer is still broken. Now they are sending a tech out to replace that. I've got 27 hours in this problem and they still haven't got it right. I hear apology after apology but they never offer to nor will they do anything for me to compensate for all my time if asked.

I've had great luck with Dell up to this point. This will be the last product I buy from Dell. Sorry you are so rotten Dell. I can't fix you. You must fix yourself.

I am writing to to complan about Dell.We bought a lap top computer from this company about three years ago and we have had problems from day one.The reason that i am complaning is that we made monthly payments to them and paid them on time my husband had last his job back in Feb of this year and when he did he decided to take out all of his 401k so that he wouldn't loose it.We took this money and paid off the balance that we still owed them back on April 3, 2009 and now we get this letter in the mail just this week telling us that they have took money out of our account on 10-26-09 and we didn't approve this becouse we don't owe them any money becouse they are paid off.I have called them and they keep telling me that they can't talk to me about this that they have turned us over to the Department of collections and ever time that have called them they put me on hold and i can't speack to anyone i am really getting upset about this becouse they have took money from my account and becouse of this now they have messed up our criedit and my account.I wont something done they aren't going to get by with this and i wont to no where my money went also if they didn't get it then why dose my bank statement show that we have paid the amount they ask for in full .This company has put me behide on my bill's becouse they keep taking the money out that we do not owe and my bank can't stop it from happening until we get in contact with Dell.Can anyone please help us.

I bought a new Dell in 2006 - had it shipped - all well & good. Well in a few years I lost job and had trouble paying - was able to get a consolidation loan & got a settlement amount from Dell to pay off. The total extra was just for fees for them - the settlement amount paid off the cost of the PC. However they said since my check came a few days late because of the MAIL they would not honor my settlement so still fees of over $800. I moved in the meantime - but noone ever sent bill, called about amount not paid - I assumed it was done and I sent forwarding address - no excuse for not hearing from them. When I was checking out credit report at bank about 6 mo later, discovered this amount for their fees was still on there as a charge off. BBB did nothing because neither of us would give - If I call Dell - they have no account in my name?

Dell reps offer customers a warranty for their products.we bought pc's and lap tops. they told us any problem what so ever we will replace your product with a new one. new one my foot.they replace parts and products with REFURBISHED products. we asked them tell me what refurbished is they don't answer. we tell them it is parts and products that have been repaired right.they still don't answer and repeat "we will send a tech..." blah blah blah. in other words take it or it sucks for you we took your money sucker! DO NOT GET WARRANTY!

The laptop that i purchached on a my meg 250 package in april 2009 was advertised with features 2048 mb memory and 250 gig hard drive, but the laptop i recieved only had a 1024mb memory and a 120 gig hard drive. Since i started questioning vodacom as well as the vodacom 4u store manager in Brits North west province, it seems that no one wants to help me in this regard. The business practice of vodacom is unethical and the advertisements and after sales sevice (if any) are corrupt and misleading. This case has already been submitted to my lawyer to take action. Shoul anyone in the vodacom company be willing to help me in this regard, i would appreciate it. My cell no. is [protected]

I ordered a laptop and a streak mobile online in DELL website. The order was placed and I got the acknowledgement to that effect. Even after placing the order I did not get any confirmation. So I called them up to inquire the status and they said that it did not go through because it was a mistake by the system and they want me to pay more. It really doesnt have any sense of satisfying the customer. When it is their mistake they need to rectify it. I really appreciate amazon for its customer centricness which dell lacks and is just behaving commercially without any ethics.
Can anyone suggest me what to do now? I m thinking of lodging a complaint in the consumer forum.

could not belive the service in this day of constrants, from sept 16th till sept 29 th three dell reps would not return phone calls nor e-mail extra information to upgrade the desktop, one of them suggested that I walk into a local shop and buy myself a Laptop as they could not garantee a delivery date. asked for a manager to phone me(which I was promised would happen within an hour) four hours later no reponse. this would have been my third desktop purchase from them**NO MORE**

I have had 7 sessions with dell techs.3 from hardware, 3 from software and then back to hardware.Hardware said it was a software problem.Software said it was a hardware problem after I paid them 200.00.Since I was last told it was a hardware problem that is covered they said they would give me my money back in 3 days.That was a week ago and no money yet.They sent me another computer after I raised *** enough.It has scratches all over the front of it, not the same as my computer and don't work.When I told them this they responded by saying they would order parts to fix it!So I told that *** where he could shove that computer!3 weeks after this started, still broke computer, out 200.00 bucks and a piece of crap back in the box beside it.Time for a lawyer!

My wife bought me a new Dell Inspiron for Christmas in 2007. The computor came with CD and DVD burner. I had to have the DVD burner replaced in May of 2008 when a dvd stuck and jammed the dvd recorder. I made a call and it was replaced, later an issue came about and I contacted Dell support and had to pay $140.oo to have the Dell Tech fix after a call to customer service. Another issue came when more problems with the computor in March of 2009 after a call to dell tech another $190.oo was wanted to fix computor. When I asked about the warrenty I was told it was only good on the hardware and not software. I had computor fixed and wanted to burn dvd when I discovered there was no dvd burner only a cd burner. I contacted Dell and was told there was no burner in the computor when purchased and if I had a dvd burner in the computor when it was purchased it was Dells fault and there was nothing they could do. Should this be Dells way of doing business then I would like to have my money back or a computor that works and has what was promised. My advice is to stay away from Dell and buy something where people stand behind there work

I'm been contacting Blue Hippo for approximately 2 1/2 years t resolve their promise to report my excellent payment history to the 3 major credit report agencies as they promise. I had the amount drafted from my account which were never defaulted on. The reason I got involve was because I had no credit history. They continue promising me that the total value of the computer and payment history would be on my credit but never did they do it from day one. I called them but they place me on the telephone line for hour, and I would hang up and call back and they would do the same thing. Also, they never sent the gifts which were a digital camera. Please help me.

I have purchased a Dell XPS 1645 laptop but after 1 year, I am facing problem with my optical DVD drive.

Now after I requested the customer care regarding the same, it was replaced within 48 hours.

But after replacement, another problem arose and it was that my optical buttons (touch) were not working after the DELL engineer replaced the optical drive.

I have sent innumerable mails to Dell regarding the same but to no good. I tried calling them up, but still there would be no response from their side.

be aware dell has no customer service. save yourself lots of aggravation and don't buy anything from them. i received a dead computer from dell and entered dell hell. once they realized i wouldn't be willing to keep an expensive paperweight around my call was routed to india. this is a black hole but i'd much rather be in a real one. i was put on non-ending hold, sent from person to person and disconnected many times. it took hours and i felt helpless and completely ripped off. it's called the dell run around. i asked for a supervisor and that was refused. finally told one of them i'd be disputing the charge on my ax since they weren't interested in providing any customer service. they said go ahead. i did. funny how there was lots of customer service when they were trying to sell their junk. the agent at ax tried calling for me and she got the same treatment. now i'm going through more time wasted disputing the charge. i'm having to pay out my pocket to ship the piece of junk back. also, the bar code on the bottom of the dead computer had been rubbed off with an eraser. it was pre-owned and sold as new. save yourself some grief and buy from compaq, hp, ibm, or apple. funny but i help people by fixing their screwed up computers. i don't charge them as i feel sorry for them. most people are clueless. when a computer is unsalvagable i help them buy a new one. i use to use dell. ha. not anymore. i have a 90's era cheap little HP laptop that's still working great. i got it for $25 at a thrift store. just needed a little work. guess i'll be recommending them from now on.

• Immediately after purchase/delivery of this computer [protected]), it would go to a blue screen. This could happen 5-6 times a day. We contacted Dell and they had us run diagnostic tests. The decision was that the hard drive should be replaced. Dell sent a new hard drive and installation was completed with the help of a Dell (telephone) technician. The operating system was also reinstalled at this time.
• The blue screen (full page screen that locks the computer and has to be restarted) continued.
• Next I was told that I needed additional memory (RAM) to operate Vista efficiently. We purchased 2 sticks of 2GB memory and installed them.
• After that we were told to update the drivers. We did and still got the blue screen.
• Next we were told that we needed to remove one stick of memory. We did that and still got the blue screen.
• I’ve e-mailed pictures of the blue screen to Dell representatives. Next I was told that we should re-install the operating system.
• Operating system was re-installed 12-29-08.
• Computer worked fine for 6 weeks.
• Computer crashed (lost everything) Feb 09.
• Feb 2009, Dell technician and his supervisor both said that computer would be replaced if there were any additional problems.
• 4-3-09, called each of the people I spoke with on 2-17-09. Left messages including case number. Neither has returned my call as of 4-11-09.

Documents showing numerous phone conversations and case numbers, letters to Dell HQ, and online chat can be provided.

I bought a brand new Dell laptop in late July. It had crashed by December. I spent nearly $1000 trying to fix it before realizing the problem was the lousy computer, not anything else. I then had to spend more money to buy an external harddrive and hire Geek Squad to back up the data. Dell replaced the hard drive and within a month the thing crashed again. I won't even open the box. I won't spend the money (again) to restore the software i had to restore the first time. I have no confidence that it won't crash again. And Dell just doesn't care. They won't take it back, they won't repay me all the money i spent trying to fix their defective, lousy product. Don't ever buy anything from Dell.

I was in process of purchasing an Epson 1900 printer from Dell this morning. As they did have all the ink in stock, they referred me to Epson site to see that I could get it there. I was on hold with the salesperson as she completed my order and was checking out the printer on Epson. THATS WHEN I DISCOVERED EPSON SELLS THE PRINTER FOR $299. I then went to Best Buy and it sells the same. What was Dells answer when sales Rep came back on phone? Well we have it in stock, Epson is sold out. Thats highway robbery, almost twice the price. If they had never sent me that link, I would have really been taken advantage of. I did not think to check the price elsewhere because I thought Dell was honest.

Mi nombre es Graciela Grimozzi, tuve la mala suerte de toparme con Marcela Prado y Sergio Picciccacco, ambos vendedores de servicios de SJtrading, quienes me convencieron de la gran seguridad de enviar con ellos mi mudanza desde Miami a Buenos Aires, en principio tardo casi dos meses mas en llegar, luego de mucho pelear, consegui que llevaran mis muebles y 34 cajas a mi domicilio, los cuales los trajeron en un camion abierto, subiendolos de una manera tan guaranga e inepta que me rompieron parte ellos, pero hasta ahi ibamos, cuando contrate la mudanza tenia mi computadora nueva marca Dell 530S Slim monitor teclado y mouse que embale en sus cajas originales y tape con una toalle bordo y una alfombrita verde y una printer epsom, Sergio me dijo muy amablemente, deja traelas dos dias antes de irte asi no te quedas sin ellas todo este mes, asi lo hice, fui con mi hija a la oficina de 7382 NW 35 Terrace y Marcela Prado junto con Sergio Piccicacco nos dijeron que llevaramos ambas cajas al deposito que estaba detras, alli se las entregamos a personas no muy agradables, nos despedimos y nunca mas vi a mi computadora, cosa curiosa a los cinco meses me llaman Monica desde Miami y me dice que encontraron mi impresora que la tenia Julio Cardenas, el supuesto mudador en la ciudadde BS.AS. despues de veinte llamadas donde incluso me negaba tenerla, al fin la mando, pero la cumputadora nunca aparecio, asi como un colchon de dos plazas, una barra de madera para cortinas y dos arbolitos artificiales, reclame y reclame a Monica en Miami a Sergio en Miami pero jamas ni aparecio, ni siquiera intentaron, como Uds. bien sabran, reponer el valor de los perdido, han sido tan sinverguenza, que no entiendo como aun siguen en Miami trabajando y nadie les rompio la cabeza. Ahora aqui en Argentina se abrio una cause en el Juzgado N6 en lo Penal y Economico, si se tiene el numero de container el sr.Jose Manuel Varela autoriza a buscar lo que se perdio, pero quienes tienen el numero del container? Daniel Leandro Cammarotta es dueño del Semanario Argentino, aunque lo niegue y por supuesto todos vivien como gente decente en Miami, ya que la justicia no puede iniciar una causa fuera del pais. Salvados los atorrantes, mi mail es Graciela33326@yahoo.com

Dell have fallen to the wayside in service and respect for their customers.
Purchased a Dell PC for mother-in-law via the New Zealand website as I live in Australia and mother-in-law lives in New Zealand. I also made sure I purchased the computer with all the warranty's an a in-house installation, as it is to difficult for mother-in-law to set-up the system. Dell failed completely to uphold their contract and install the PC. They promised to phone to arrange installation (they didn't). They promised three times to set-up the PC (they didn't). They informed my mother-in-law that she could not get the system serviced as it was not available where she lived, then told her she could?

This caused a lot of grief to my mother-in-law who was looking forward to her new computer (in fact she was moved to tears, because of the lack of service, she is 72 years old). Even I tried to find out why the contract was not upheld and informed Dell of the grief being experienced by my mother-in-law. Being sorry over the phone holds no credibility for me if you don't back it up with action. Consequentially I have returned the PC and now have to wait for the refund?

Do not purchase from Dell, shop from your local store it's in their interest to give good service, they want you to come back. Clearly from my experience with Dell they don't want anyone to come back.
Yes it is unusual a caring son-in-law
Michael, Australia

I placed an order with Dell for a 600m laptop and after 10 weeks I am still having problems.

I spent about 60 hours on the phone and was transferred from one person to a another. I sent about 40 e-mails to Dell and finally -- after 10 week's from the day I ordered it -- I finally got it working.

I sent a certified letter to their main headquarters explaining my problem's about being sold more than I needed and how much time I spent on the phone.

Finally someone from Dell called me and said he would help me in any way he could. That was 4 week's ago.

I sent that person I spoke with 8 e-mails and 10 voice mail's and my problems just keep getting worse.

I phoned Dell UK to find out if a sat nav I was looking at was as described on the web site, after a lot of being passed around I spoke to someone who said they would email me the answer to my query, which was "Is the Garmin 1210t as advertised WITH the traffic receiver" The email I got back said yes "I have confirmed with the product group that the part mentioned in the site with the product description is the correct one". Being told this I went ahead and ordered the product. It has been delivered and it is NOT 1210t it is just the 1210. I consider it bad enough to have all the wrong description on the site but to confirm it as correct when it is not in my mind is criminal. I now have to spend time I cant afford to sort this out and find another device for next week, looks like I will have to travel without it

1st thing I did was let the person who gave the information know via email, I did get an email back saying that it has been "escalated to appropriate department" that was 1st thing Friday morning that has given them over 24hrs plus the weekend and no one has got back to me yet just, to say this will be looked into. I have my doubts that they will bother and as I need it this week time is running out very quickly. The Garmin 1210 is still being advertised as the 1210T 3 nearly 4 days later so obviously don't care that they are being what I can only describe as criminal

I'm trying to go green so I asked Dell customer service to remove my name from the mailing list because they send me the most junk mail of all. I called several times for a year, and finally I noticed that you can mail the mailing label back to them and request removal. (PLEASE EVERYBODY DO THIS.) So someone at dell thought they would be funny and make up a crazy long name and keep my address on the mailing list. Not only that, these a-holes then sold the crazy made-up name to other mailers like Target and Bed/Bath. Dell is not green, it's mean.

Do not buy a dell inspiron 910 mini computer. My computer worked great for two weeks and I believe that is the best I will ever get out of it. The operating system is Ubuntu - dell does not want to repair it -as a matter fact will tell you they do not fix computers that have this operating system on them and will drag out the time on the phone - transfering you to a network of incompetent people and do nothing to help but waste your time - horrible! However - after six hours of phone calls they agreed the computer should last more than two weeks and said they would repair it - I had no faith in their capabilities whatsoever - and I was right! I recieved the the piece of f***ing crap dell in the mail this week with no operating system at all on it. After several phone calls and several days and hours on the phone - once again on the phone to f***ing dell this week - they have agreed to fix the piece of crap computer - again. This is after the service tech asked if I had a screw driver so she could walk me through fixing my computer - the screws are so little that they should ship the tools to repair the computer if they are unwilling to back their product - which they seem to be experts at bilking the public for poor workmanship. I will be sending the computer back to be "repaired" but will chalk up the experience as a lesson learned- do not put your money into a f***ing dell unless you are willing to flush it and your time down the toliet.

Following is a copy of the LinkedIn Inmail I sent last night to Mr. Dell, CEO and Mr. Gladden, CFO of Dell Computers. I only want a laptop that works and service people who actually do something to help.

Mr. Gladden,
Perhaps the money man at Dell will show concern about my visit to Dell Hell. I am not the same person who wrote the 400 Minutes in Hell article.

My experience with your company is too lengthy to type here. Soon you will see it on various blogs & consumer sites. My wife, a social media enthusiast, has posted my complaint on her LinkedIn page.

I have just filed a consumer complaint with the Ohio Attorney General. Also, one of my businesses works with CFO’s/Treasurers of school systems, hospitals & govts. Imagine the glowing endorsement I will give to them about Dell (sarcasm intended).

My one year old Dell laptop will not power on for the 3rd time since I purchased it & an extended warranty. The motherboard was replaced twice before.

I sit with a useless Dell computer while typing on my daughter's HP laptop. I lose money as time passes because all my contact files are on my laptop. As a self-employed person, no access to files = no working = Lost Income.

Your tech people in India and Manila have learned their scripts well. I can predict almost every trite response they will give. Apparently, repeating “I understand” and “I apologize” is supposed to offset lack of corrective action. The call from your escalation team that was supposed to happen today between 11:30 and 1:00 pm EST today did not occur.
I called your support again at 3:30 EST today. After again going through the situation with your rep, I insisted on speaking with another supervisor. The rep checked & assured me that the supervisor would call me within the hour. That statement was made 2 hours ago.

Mr. Gladden, I loathe spending non-productive time chasing down a company to comply with both implicit and express warranties for any product. I do hope that my note to you lights a fire to improve your services & products.

Think Social Media…Think Netflix Share Price…

(Note: I finally heard from Bhabin Mrn of the escalation team at 7:30 pm EST last evening. He was rather condescending. When I imformed him that I had filed a complaint with the Attorney General, he stated that he cannot help me because it is in the hands of the lawyers now.)

It appears that the unending criticism on the Internet and in newspapers and magazines around the globe cannot move Dell to service its products in a responsible way.

Personally, I have been trying for almost two weeks to get my Dimension E510 back into operation and I have heard every story in the book. Most recently, I was to receive, by DHL Express, a rescue disk by May 19th. It wasn't even shipped until the 19th and when queried, I was assured it would be here by the 21st, but it turns out that Dell has specified a May 22nd delivery date.

Their India service center obviously lies, and they get away with it because Dell not only tolerates it, they encourage it. Once they have your money, what do they need you for?

Dell does not provide specific shipping carrier information. A customer cannot request a specific carrier. Dell shipped my son's computer to his college apartment using FedX. Fedx will not deliver to an apartment only to the outside door of the building. The estimated delivery time was 8AM to 8PM. My son, who is disabled, was expected to sit, stand and lay on the floor in the lobby of his building to receive his computer from 8am to the delivery.

After several calls to Dell and FedX (Dell did nothing), the Fedx driver agreed to call just before delivery. My son had already sat in the lobby almost 3 hours.

Recommendation - Do not buy Dell if you live in an apartment and don't have anything shipped FedX.

It started with the delivery of my Dell XPS M1330 laptop, being delivered over 3 weeks later than the already long build/delivery date projected, when I purchased this unit. I chose not cut any corners on a fast, small laptop for travel and selected all the performance options and paid, considerably, for this configuration. Since this model was only available with Vista, I chose to support the RED program and got the included special edition of Vista Ultimate.

Each time Vista updated, (frequently), something would go wrong. Often this was a total blue screen situation. Dell blamed Microsoft and Microsoft blamed Dell.

Like everyone else in the world, not on Microsoft's payroll, I found Vista to be clunky, slow, finicky and frustrating, to the extreme to use.

I spent endless hours, the day before I was going on the first of several planned trips, for which I'd purchased this computer. With a phone glued to my ear, working with both Dell Support, out of the Far East and Microsoft Support, out of the Far East, to restore my frozen system and restore all my lost business email, took literally nearly 20 consecutive hours! Subsequently I turned off auto updates from Microsoft. All clunked along until the computer simply stopped working one day. It was shipped to Dell's depot and returned very promptly. They had replaced the motherboard, LCD cover and webcam. However when they reinstalled Vista, not only were some features not properly configured, Windows Updates where left on automatic. The first time I started the system, it updated and crashed. This was resolved with many more hours phone time with Tech Support.

Four and half months later the system was dead again. When my system came back from the depot, the second time, they had replaced the Memory, CPU Fan, Heat Sink, Motherboard, Hard Drive and Bottom case. Since it was still running Vista, I booted it up without internet access and immediately disabled updates.

On each of many occasions I had to deal with Tech Support, I pleaded to dump Vista and install Win XP. I was consistently assured that this unit would not run XP, since many components had no available drivers for XP. After having done lots of research I found many others had been successful in dumping Vista and getting the laptop to run far better and faster on Win XP. I partitioned the drive, from Vista and found all the required drivers, except the graphics card driver on the Dell website, (mostly from other Dell laptop model driver download pages). The graphics card driver was downloaded from the graphics card manufacture's website. I bought a copy of WinXP and used a Linux based utility, to very stably manage a dual boot system. After a year of getting only endless frustration and no functional use out my costly Dell, I was able to feel like it was not so bad after all...no thanks to Dell!

Almost exactly a year after the last depot trip, the new harddrive failed! I have been around PCs and Apples for going on 30 years and have marvelled at how much more reliable all components have become. So, I am wondering where Dell is sourcing their components. For a single computer to have two motherboards and two harddrives fail, within a span of under two and half years, is as outrageously ridiculous as it is frustrating.

Now when I call Dell and ask to speak to someone about this totally unreal experience, I am shuffled off to some offshore call centre where I am simply told that Dell's policy is there is no financial adjustments made on lemon systems or in any case. When I ask to speak to someone who makes such policy, I am promised a supervisor will return my call. I guess those offshore lines only go one way, since I have had no call. Any decent, ethical company would offer to, at the very least, dump Vista and give me complimentary upgrade to Win 7 or offer me suitable replacement unit or, or nominally, a substantial reduction in the cost of such. However, it seems that Dell is not interested in standing behind their products, when they have something fundamentally wrong with them, nor will they accept any responsibility for adopting Vista, when it was not fit for service.

There seems to be no way to find someone at Dell corporate to talk to about this.

I bought a laptop in the summer of 2006 to use for school. I had to have the unit serviced the following year because the screen refused to turn on. After arguing with tech support in India for an hour and telling them I just wanted to send the unit in for repair, they agreed and I was out $600. Inconvenient, but not the reason I will never buy a dell again.

I got a virus on my computer in the middle of August 2008. I took it to best buy to get it serviced and they said I needed a system restore disk because they couldn't repair.

I called Dell. I told them I needed a system restore disk because my computer had a virus and I wanted to start from scratch. They told me they did not have system restore disks (wtf?) but I could purchase an operating system upgrade that would do essentially the same thing for the low low price of $100. I agreed to the extortion because I needed it fixed. Dell sent me an XP home upgrade. My computer already had XP home.

I called back. The next person I spoke to told me they did not know why I was told Dell did not have system restore disks, of course they had them and they would ship me one for the low price of $35. I agreed. That time I was sent a backup utility to save my files, which I had specifically told the rep I did not need.

Three weeks later, I was no closer to finding the right disk. I called Dell for a return, and the customer service rep treated me like an idiot. Why did I want to return the products? Why was I sent these items? Maybe because an operating system upgrade and a backup utility ARE NOT SYSTEM RESTORE DISKS.

I dread calling Dell customer service. The waits are always so long and the reps obviously do not understand what I need. Thanks to their incompetence, I missed out on three weeks of law school notes. I shelled out the money and got a Toshiba.

Dell sucks. Their products suck but their real downfall is their customer service. I realize it is cheaper to use call centers in Bangalore, but I paid a lot of money to have someone competent answer my complaints. At least I got my $135 back

I have been a long-term, loyal customer of Dell. I recently purchased my FOURTH compter from the company. It is CRAP. Their support is AWFUL. I feel like a rube who has been taken. Hardware claims the problems are software. Software says I have no warranty. It is one hot mess. Bottom line: Dell does NOT honor its warranties any more. Dell does NOT provide support beyond a very, very narrow window. (I purchased my brand new Dell laptop in late August, and in November they are refusing support.) Dell has fallen off a cliff when it comes to hardware qualify, software quality, support quality. If you are considering a new laptop. I highly suggest you buy from anyone OTHER THAN Dell. They will leave you high and dry. Forget getting ANY assistance at all getting any of your peripherals to work with the new computer. Forget getting any assistance if you start getting strange error messages on start up. Dell will simply blame anyone and everyone else and tell you you must PAY for any help at all. Down with Dell. Down on Dell. Dell is hell, naught is well with Dell. Run, hide, but do NOT buy from this company. You'll be sorry.

On 7/19/2009 I ordered a Norton 360 version 3.0 Upgrade (for $59.99), but my credit card has been charged twice . The order # is [protected].
Pls credit me with the extra charge. Thanks.

It feels like since the moment I made that ill-fated decision to purchase a Dell inspiron 6000 I have run into nothing but frustration and anger over my decision.

Upon first placing the order for a system... wait for it not once, not twice but at least 3 times I was finally able to speak to a rep to correct the "mistake" and actually get the system.

Granted the system worked for the first year and a half the problems began not long after... good thing I got that extra Complete Care Warranty right!?!?! Hardly... after several calls stemming from small things like the screen freezing or the possessed touch pad the calls started to get into bigger problems like the Blue screen which says your hard drive is corrupt. Repeatedly and stupidly I went through the Rinse and Repeat steps: Call, hold, system check, hold, reboot. Being a computer illiterate I could even tell them that the hard drive needed replacing but to no avail. What do I know I only work on the [censored]box day in and day out! Oh lets not forget the reminders that I had the Complete Care and wanted to send the system for "Complete Care"!

Then one day Surprise... the system crashed altogether. Not only did I lose an important work document I was told to go out and shill out $200 to have my files, whatever was left, retrieved. In the meantime wait for the hard drive to be sent in and replace it. Of course this was not so easy. The system still did not work... when asked to speak to a manager about what would be done to compensate for the frustration I got 2 mins with a nonchalant manager who kept repeating that they would send me a way bill to ship the whole system for repair. I have the system back, but the latest there are no software applications on the system. Just getting off the phone with Dell yet again... being told that they sent me Wordperfect with the system and though my system upon initial start up had Microsoft Office installed. Dell can not do anything about it.

Here's another thing Dell can't do anything about, me telling every contact in my address book that not only does Dell not care about its customers, but if you're lucky enough to get your order through on the first try you'll still have several years of problems to look forward too! Dell can rest assured no future PC purchase I make will be with them! Congrats Dell another customer happily walking away.

Perhaps the money man at Dell will show concern about my visit to Dell Hell. I am not the same person who wrote the 400 Minutes in Hell article. My experience with your company is too lengthy to type here. Soon you will see it on various blogs & consumer sites. My wife, a social media enthusiast, has posted my complaint on her LinkedIn page.I have just filed a consumer complaint with the Ohio Attorney General. Also, one of my businesses works with CFO’s/Treasurers of school systems, hospitals & govts. Imagine the glowing endorsement I will give to them about Dell (sarcasm intended).My one year old Dell laptop will not power on for the 3rd time since I purchased it & an extended warranty. The motherboard was replaced twice before.I sit with a useless Dell computer while typing on my daughter's HP laptop. I lose money as time passes because all my contact files are on my laptop. As a self-employed person, no access to files = no working = Lost Income.Your tech people in India and Manila have learned their scripts well. I can predict almost every trite response they will give. Apparently, repeating “I understand” and “I apologize” is supposed to offset lack of corrective action. The call from your escalation team that was supposed to happen today between 11:30 and 1:00 pm EST today did not occur.

I called your support again at 3:30 EST today. After again going through the situation with your rep, I insisted on speaking with another supervisor. The rep checked & assured me that the supervisor would call me within the hour. That statement was made 2 hours ago.

Mr. Gladden, I loathe spending non-productive time chasing down a company to comply with both implicit and express warranties for any product. I do hope that my note to you lights a fire to improve your services & products.

Think Social Media…Think Netflix Share Price

(Note: I finally heard from Bhabin Mrn of the escalation team at 7:30 pm EST last evening. He was rather condescending. When I imformed him that I had filed a complaint with the Attorney General, he stated that he cannot help me because it is in the hands of the lawyers now.)

The WORST Company ever!
I Had to deal with Dell Technical support over the phone. At the beginning I was told that I will be charged for this call £29. Ok, fine, if they can't provide free support. But that's not all! Ashish Mehrotra (guy form technical support) was trying to sell me thing, but I clearly told him NO. Obviously it wasn't clear enough. Couple days later, I received and email "DELL order CONFIRMATION"? What order? I didn't order anything! I have sent an email to mentioned guy saying I didn't order anything make sure you don't charge. But no reply!
What do you think- I was charged another £29! Sent another email – no reply again!
When I tried to find out with DELL how I can get my money back, I was transferred from one department to another for 15 minutes (and of course I have to pay for all those calls!) with no help! The only think on the end I wanted is just to get to manager or to complaints department. NO CHANCE! Absolutely useless!

So I was left with no option as just to cancel my card before DELL will decide to charge me for £1000 or more. DON’T GIVE THEM YOUR BANK DETAILS as you might end up like me!

Dell is a rip off company they steal, i have never seen anything like this wont answer their phones they transfer calls to each other.will not take their products back, they kept me on the phone for hours this is a game they play hoping you will give up.they will transfer you from one place to the other then put you on hold several times while they are talk to their manager and then their manager get on the line and put you on hold hoping you will go away.then i ask for their manager and you guess it i stay on hold again.a brand new netbook and they wont take it back.the only thing to do is protest outside a store and maybe get on the news and then maybe people will see all the complaints against this company on the internet.

My self Dibya Ranjan Sahoo, i purchased Dell XCD28 mobile (IMEI no. [protected]) on 2/feb/2011 from delhi . and after 5 months my phone's touch screen was not working . then i went to service center at Nehru Place ( Digicomp Complete Solutions ltd., ) for replacement on 17/aug/2011 . i got my new mobile on 12/sep/2011 which mobile number([protected]).
2nd or replacement mobile is also bad which is new . at that i got touch screen is ok but calling process is one side as well as my voice is being also dubbing. i also visited some complain website, other guy has also same bad experience as me. i purchased this mobile due to brand value, whether this mobile was 1st launching in mobile category. i am totally fed up on this mobile and want to replacement means need Dell XCD 35 instead of Dell XCD28 and whatever will be charges I will pay for it . 2nd mobile also gave to same service center for replacement on 14/aug/2011. everybody is facing same problem .i don't know what to do? Dell company is giving 1year replacement warranty on this particular product. but in 6 months i faced many many trouble. and i have 6 months to replacement . but after that i don't know what to do. in 2months everybody is facing problem that means this product is very very worse ever. plz plz help to do replacement for Dell Xcd 35 . even if if you visit the dell website then you will see Dell XCD28 mobile is not there.

my mobile number is ---[protected], and email ID is--r.dibya@gmail.com

On January 21, 2007, I ordered a Dell Dimension C521 Desktop which was advertised in the USA Weekend section of my local newspaper.

The advertisement, which I still have, offered a free express upgrade to Windows Vista. This was also promised to me when I called in my order (which, by the way, took no time at all compared to contacting Dell for my "free" upgrade). When I received my computer and logged onto www.dellvistaupgrade.com, the web site given to me by Dell to accomplish the upgrade, I had to put in information regarding my new computer, but ended up with a section asking me for credit card information (very confusing considering this was advertised as a free upgrade). When I called Dell at their Customer Care number, I got the royal run-around. It seems that nobody there knows anything about the free upgrade promised on the advertisement and at the time of the sale. I was told that it would cost $45.00 for the upgrade. I intend to pursue this but wonder whether anyone else has had a similar experience. The ad appeared in the January 19-21, 2007 issue of USA Weekend.

I contacted Dell on Thursday Oct 14th in the early afternoon/late morning period. It was deemed that my videocard/motherboard or heatsink was bad and that a replacement would be installed. I elected for and paid for the Next Business Day including Nights/Weekends warranty service when I paid for the laptop.

I expected a technician call on Friday to schedule my appointment for Saturday in order to replace the parts and fix my computer. When I hadn't heard anything by 630pm, I contacted chat support again to be told that the parts arrived after 5pm to the technician and as such he would not be contacting me until Monday to schedule an appointment to fix my computer. This shocked me as I was fairly certain that "Includes weekends" in my warranty meant, well, that it included weekends! Not waiting until after the weekend to make an appointment to get fixed (bringing my response time to 5 days, not next business day).

After dealing with the basic level agent and being ignored for 15 minutes, I was passed to a supervisor who acknowledged that my warranty did indeed include weekend support but I would not be receiving it. Almost an hour after I first contacted them, I was finally given the phone number of the technician company and told to call them myself and see if they would schedule to come out Saturday to fix my computer.

Why did I pay for this service if its not going to even be attempted to be provided? When I got frustrated with the chat supervisor for failing to provide the service I paid for, rather than trying to be of help in anything he simply disconnected the chat session.

This is absolutely unacceptable and after 5 years of recommending and 3 personal purchases, I would highly advise anyone able to AVOID dealing with Dell if you ever plan on having to use warranty service.