Del Taco
reviews and complaints

Hello,
My name is Elizabeth Garcia. I live in Ocean Beach, CA (92107). On Monday, November 4th, 2019, at around 2 pm, I, along with two of my friends (Susan Littell and Malea, her daughter) shared a meal at the Del Taco restaurant located on 3106 Sports Arena Blvd, San Diego, CA 92110

All three of us ate the same item on the menu; the Chicken Bacon Avocado Salad, and we all became violently ill the following evening.

Of the three of us, I personally had to be treated in the Emergency Room at Sharp Hospital for projectile vomiting, diarrhea, chills and severe dehydration. It is now Saturday, November 11th and I am still suffering from intense fatigue, nausea and lack of appetite. My husband and Susan's husband also contracted the disease.

We have reported the incident to the San Diego County Health Department and Health Services and their stool testing confirmed the presence of the NOROVIRUS and they are following through with an investigation.

My friends and I need to contact you as soon as possible for reimbursement for our meals and for my medical expenses. I will need you to let me know where to send the invoices for reimbursement.

My phone contact is [protected]. Please contact me by email ([protected]@sbcglobal.net) if you need further information. My mailing address is: 4675 Coronado Ave., San Diego, CA 92107

Please contact us immediately.

Thank you,
Elizabeth Garcia

Hello. I ordered a pollo asado bowl. I get them often. I havent complained before because I'm not the type but this is the 3rd time I have gotten the bowl with the rice barely cooked.

The rice is hard and crunchy, some semi soft and crunchy. It's at the springville, utah store just off I-15 and 400 S exit. I dont know if its because they're trying to cook it quickly and make the fast food part happen but I can wait for it to be cooked.

Thank you.

5010 W Ave N
Palmdale, Ca. 93551
Nov. 3, 2019
I ordered inside and left after I got
my ordered. When I got home I open the bag. and I'm missing some of my ordered, so I called, they said it's in the side, I told them I'll come back and pick it up later, cause l just got home. When I got there they said they have to make me a new one and I told them what was missing in the bag and the lady in the front said it was in the bag that I got, then I said it wasn't, cause it wasn't there, after I got my order another lady said next time we won't make you a new one. Very rude.

West Tropicana del taco las vegas. At 5 pm Saturday nov 2. This worker brian was rude and disrespectful at drive thru. I also confronted him in restaurant. Also rude and disrespectful. He encouraged me to make a complaint thinking I wouldn't or nothing would be done. This particular del taco is run very awful. But it is closest to me. Something must be done. Someone must be accountable. I want nothing in return.

I was at the Del Taco on San Mateo and Montgomery in Albuquerque New Mexico on November 2nd 2019, and the young lady that was operating the window that night at approximately 9:25 p.m. Mountain Standard Time was extremely rude shutting the window and my face every time I reach to get a couple more bits of change out of my pocket and was just all-around rude. She's acting very strange it was one of the worst experiences I've had at a drive-up window and there have been a few and my time. I don't know why I'm complaining to this it's not going to do any good more than likely so I'm going to go to the Better Business Bureau and other means...

We came in tonight store 0246 receipt says Ruby but the manager is named Ricardo. At least that is what he said. First of all, we were over priced for everything. They said extra tomatoes was free, I was charged 60cents per item. Quesadillas we're quoted at 60 cents, but charged us $1.20 . My husband looks Caucasian but speaks Spanish, he heard them speak very racist things about him... In Spanish. They had no clue he spoke Spanish and could understand them.

The General Manager at the store location by Palizzi Marketplace, by the name of April, was a complete nightmare, not understanding the severity of the discrepancy between employee and customer interaction. She continued trying to rectify said discrepancy plainly displaying her lying and unbecoming, unhelpful attitude toward me, and even eventually ended up calling the police! I was Promised a certain deal on 2 burritos, was then told that the former employee made a mistake and that was impossible to get the same deal, but after telling the General Manager that I had spent money on gas to come back to the store to rectify my order, was promised I could keep the Meal I bought previously, a.k.a., the wrong order, but afterward, she tried to SNATCH, ripping the bag from me, that she previously assured me I could keep for the trouble of having to drive BACK AND FOURTH, DOWN TO the store to return! Then denied me My refund, and called the police on me without refunding my money! I am disappointed and appalled at that woman's behavior. It was at approximately 2:15 on November 1st. She did not either replace the burritos that I was supposed to receive in the first place, and she denied me getting a refund as well. I would like a refund to rectify this for $6.50 for 2 carnitas combo burritos! Please and thank you!

There should be an option for zero stars or negative numbers. 3rd time is the charm they say! I got sick again from this particular location. I do know what it is, but either sanitation sucks or foods not cooked properly because eveeeerytime I come here I get the runs and etc. Literal food poisoning! Never again. No more. I gave this del taco another try because its so local but this location should be shut down! Sorry not sorry. Its 340am and I am doing this review because ive been running back and forth to bathroom...

Im warning you dont go to this del taco location unless you purposely wanna get sick, and vommit and have nausea... Allll bad

Another aspect is the customer service. The attitudes has got to go. Despite getting my food order was absolutely wrong and having to wait 30 minutes for it to get fixed, especially when drive thru and store was nearly empty... The food was cold. They forgot my order was messed up and fixed it yet left it on their kitchen counter forever which is why it took 30 mins. I had to tellllll them I think thats my food! Otherwise I wouldve been there longer. Also there is no reason to be rude. I had to use bathroom, you dont throw the token key on the counter towards customer... But thats what happened.

Sanitation - the inside of food place was disgusting. Did they even mop floors for past 3 days?! I understand wear and tear but this location is just filthy. You can smell it. Workers here do not seem to care or are oblivious to handling food as well. One worker was handling my food via packing it up. Lettuce fell out onto counter, instead of adding new fresh clean lettuce, he used his hands to scoop the lettuce that fell out back into my hard shell taco.

On Monday October 28 I had the misfortune of having to deal with the rudest drive thru service I've ever experienced in my 62 years years here on earth. Your "restaurant" in Moreno Valley CA @ 16150 Perris Bl has to be the worst managed one in your chain. To explain, on the aforementioned date I drove up to the speaker and I couldn't understand the girl because she was mumbling, so I started to order. After I started ordering, she then spoke very loudly & clearly & in a condescending tone "DID YOU NOT HEAR ME? I TOLD YOU OUR SYSTEMS ARE DOWN! YOU HAVE TO COME INSIDE!"
Well I was flabbergasted & so taken aback that an employee of Del Taco would speak to a customer so rudely, I just left.
Something needs to be done about how this Del Taco is managed! This same location is supposed to be 24 hours, but always shuts down around 10pm for shift change.
I'm hesitant to continue to patronize ANY Del Taco after this horrible experience

Hi, we went to del taco this evening for crunchy tacos and chicken Quesadillas. The tacos shells were soft on all 12 tacos. But the worst thing was the Quesadillas all 4 tasted sour. The chicken and green chili inside were rancid. Its 100% percent rotten, it was slimey and had a sour taste. We are a family of 4 and always go to once a week for a change. We've never had a problem before. Who knows who else got this but seriously this is food positioning ready to go. I'm glad my husband bit his first because our kids were about to eat them.

I received the worst service ever. My order was messed up, drove back to del taco and the gentleman who mess d up was very rude and dismissive and once again messed up our order . It was very late at night and didn't want to take a 3rd trip to get my order right . I want a full refund of my $15 of food I didn't receive . Mail to 851 west upland Ave San Pedro ca 90731

I went through the drive thru yesterday afternoon for lunch as I was driving off I ate some fries and they were stone cold I didn't have time to go back in and get hot fresh ones. And the cheddar jalapeño poppers that I bought were burnt and it just seems that they're just pushing your food out fast with terrible quality! I rather wait and have fresh food.

I ordered a green 1/2 pound burrito I asked to make it bold. They didn't make it bold but charged me for it, they didn't roll my burrito at all it looked like a taco the beans are cold and there little to no cheese. I ordered a carne asada fry and the fries were cold and soggy the carne was really fatty. This happen in Fontana California at the del taco on foothill Blvd. #0268

At approximately 6:45 pm on Friday October 26th, 2019 my family and I entered your store lobby in Murrieta Ca. located off of Scott Rd. We entered the lobby since the drive thru had a long line and the lobby was empty. We figured we could order it to go. A young man by the name of Diego (who was wearing a training badge) was assisting in taking our order. We asked for a 2 for $6 carnitas burrito. Diego seemed unsure how to place the order. Diego advised a lady who was in the drive thru that he needed her assistance. The lady who's name is unknown, signaled to Diego to wait by lifting up her finger to him. We all waited, and waited & waited. After a bit, a nice lady preparing food, apologized for the long wait. She at least had the courtesy to acknowledge we where there. My family and I decided we would Wait a lil longer. After several more minutes, and no one helping Diego to complete our order, my family and I decided to walk out. We were very upset at the fact that the lady never bothered to assist Diego, we had no food, and most importantly our time was wasted! This is very unprofessional and very bad for your business. We will never go back to this location after the way we where treated. I hope someone will look into this issue. No customer(s) should be left waiting just because the person in charge is in the drive thru taking orders.

Today was the first day I walked into a Del Taco. I took in my mother for dinner and the ladies behind the counter totally ignored us after one passing by us and got onto her cell phone to show the other workers pictures off her phone. A simple greeting of "Welcome" would of also been nice. No wonder it was busy that should of been a sign. Needless to say we finally walked out and headed somewhere else. BIG disappointment for the first time!

Today at 6:58am I drove up to the De taco located at 56748 Twenty-nine Palms HWY Yucca Valley Ca 92284, I sat in the drive through lane for serval minutes waiting for someone to take my order. I spoke into the speaker several times with no response, during this time another vehicle pulled into the drive through. During this entire time I watched several employees look at me and continue to move about the restaurant and not once came to see or inform me of any problems as to why they are not taking orders or if they were even open, even though the hrs posted in the drive through window states they open at 6am. I spoke with a young man wearing a green shirt and hat stating he was one of the managers began to tell me that they were not open yet and that they could not take my order. I then asked for the main manager he began to tell the person that was inside the cook area what my request was, I female with short hair and wearing spike earrings also a younger adult, then came to the window and then began explaining that they are short staffed and that she has no control over the schedules along with as to why they didn't have their head phones on to take orders and she kept basically having the same annoyed look on her face when I questioned her on why they weren't ready for the opening of the restaurant. I'm a busy mother of 4 and being treated the way I was, was very unprofessional and I'm completely disappointed with this entire experience that I will make it a point to make sure others know not to go to this establishment and to go else where for better customer service.

I placed an order this morning requesting a Bacon & Egg Wrap and a Ice Coffee
and got the Ice Coffee correct but received some other breakfast burrito with egg and Del Taco sauce instead not even what I ordered and did not notice until I arrived at work. Plus the server asked me twice if that was I wanted, I really enjoy the new Bacon & Egg wrap and was so disappointed I did not get what I ordered.

10/09/19 7:02 am 30017
Order #46
Del Taco #0983
Ontario CA 91761
[protected]

Hi my name is Paul,

I was recently eating at a Del Taco off Scott Rd. in Menifee, Ca. A homless guy came in and started searching through the trash looking for food. When he found food he put it on a tray and grab a cup too and filled it with soda. Sat down and started eating.

I proceeded to tell management about what's happening they saw it and did nothing. The guy at the counter just laughed.

There was also homeless guys clothes in the restroom just lying there on the ground underwear, shirt and pants.

At about 1pm I ordered two fiesta packs.by the times I got home with my hungry kids we opened the boxes to find out that the tacos had barely any meat and looked nasty so I call the del taco on 3100 w.Florida, hemet ca the general manager was very rude disrespectful because we where playing music in our car In the drive thru and wouldn't give me new tacos or my money back I spent $20.20 ..any questions call me at [protected]

So l came in on Thursday for my Taco Thursday night and apparently the Del Taco was closed for the night. Did not see any sign whatsoever. Would like to know what was the reason for the Del Taco to be closed. Was really looking into the special for my dinner but I guess I didn't. But yet I did just see employee inside just being on their phone doing nothing and still did say what was the reason for the Del Taco being closed.