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Dawlance
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www.dawlance.com.pk
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1.1 64 Reviews

Dawlance Complaints Summary

2 Resolved
62 Unresolved
Our verdict: If considering services from Dawlance with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dawlance reviews & complaints 64

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2:42 am EDT
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Dawlance Dawlance DW -133G micro wave oven

I have buy the oven and used the grill combi mode for only 2 times and was working fine but when i use the grill mode for 3 time smoke came out and smell of severe burning please let me how it will be resolved i jave buy it hardly a month ago

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8:47 pm EDT

Dawlance Dawlance refrigerator model no 9144WBM

Mera fridge kuch dar palay karab ho gaya manay socha kay company say repair karwa leta hu bar bar tang nahi hona paray ga lakin jab call ke to 24 hours ka time deya kay apka fridge pick kar lay gay lakin woh bhai sab 2 din bad aye woh aye to aye 1 week bad fridge day kar gaye jo 2 din say zada nahi chala phir call ke apnay service center main to waha say ake khatoon say bat hui uno nay kaha mujay to kuch pata nahi lakin main apki complain froward kar dati hoo khar phir iss process main bhi 2 say 3 din lag gaye uskay bad bhai sab fridge aa kar lay gaye 2 week bad call kar kar kay puchna para repair huwa hai kay nahi fridge theak huwa hai kay nahi sirf ake replay ata tha aj aa raha hai kal aa raha hai or abb jab day kar gaye hain fridge to 10 din say zada phir nahi chala or main sirf itna puchna chata hu yeh kasa theak keya hai or kasi services or 10000 ka jo bill manay pay keya hai woh iss service ka keya hai

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6:56 pm EDT

Dawlance Ac

Cooling not properly

Desired outcome: [protected]

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5:52 pm EDT

Dawlance Ac inverter

This is to inform you that my dawlance AC inverter was not working properly there was a F1 error on the screen. We complained and a dawlance worker came to visit, he told us he had to repair some part of outer and it will cost 7200. He repaired and took rs 7200 from us but From the very next day same error is occurring. Is this dawlance service that you are giving?

Kindly give me response on it. My email is [protected]@hotmail.com

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2:10 am EDT

Dawlance Repair of washing machine

Sir,
I have deposited 11000 rupees for repair of washing machine at 25-03-21 (at dawalance customer care center Gujrat Pakistan)but still no responses is given yet in this regard.kindly solve this issue .Recipients of payment is attached.
Thanks,
Syed azeem Rashid Ali Zaidi
Mohala alipura near kips academy Gujrat.
Mobile .no .[protected]

Desired outcome: Repair and fixing of required part of wahing machine

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5:37 am EDT

Dawlance Refrigerator aante plus

The first shelf above bottom drawers freezing everything. I complained and they replaced the thermostat. Now it's more worse with a very very thick ice layer (gradually further increasing in thickness).
Complained again, they are saying since one week that we will install a fan and put the original thermostat back and the problem will be resolved but still nothing has been done. It's hardly two months when I purchased it.
Please please expedite and resolve the issue on top priority.

Desired outcome: More worse icing thick layer which keeps on increasing in thickness

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Update by Iftee khan
Apr 06, 2021 10:14 am EDT

Today the dawlance technician came again and installed a fan to resolve the thick icing layer issue at the back of the bottom part of the fridge.The moment he put on the fan, the fan motor blew off with a spark.
He has taken the fan off and said he may come tomorrow with a new fan.
God knows how many more days it will take to get the new fan installed to resolve the issue.
Once again requesting to expedite. It's getting on my nerves

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2:12 am EDT

Dawlance frije 9199-6gd

I purchase a frije model 9199-6gd on 27/02/2020 from gulshan e iqbal shop, its not working from starting, now I want to back this but they not agree for return this product. The curry goes bad, snow doesnot making and not cooling well then what I can do with this funeral. We are not rich people and can't stand the load. Therefore kindly please return or replace it.

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Shehroz Hafizshari
, US
Mar 08, 2021 7:19 am EST

Brother is company ki koi bhi chez NAA lain

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Shehroz Hafizshari
, US
Mar 08, 2021 7:14 am EST

Dawlance company very bad.and sale officer behaviour too much bad every thing all machine fridje washing machine etc zero bad..very bad experience

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3:37 pm EDT

Dawlance Microwave oven

No work oven new Brand ha

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8:34 pm EST

Dawlance high amp consume 12.5amp 1.5 ac split

high amp consume 12.5amp ac spilt [protected]

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2:04 am EDT

Dawlance Cooling issue

Refrigerator is not working properly. Great cooling issue, no food is fresh and fine. Cooling is pathetic. I thought to register complaint before throwing it in trash. Use less company ever. I bought Dawlance fridge large size H - Zone two years back but since then it's not up to cooling, may b it's tubes are not properly installed. I have never given it to repair services as well. But I am finally tired with it.

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9:13 am EDT

Dawlance 9190 lfd plus r

Dawlance large freezer model 9190 lfd
I purchase new Dawlance refrigerator before eid but my fridge cannot cooling well n my food item making smell please check my product as soon as possible because this is very disturbing me because this is my first experience to purchase the Dawlance so please solve my issue as soon as possible my address is Tando muhammad khan and pho no is [protected]

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7:17 pm EDT

Dawlance Mega t3 air conditioner

I bought a Mega T3 Air Conditioner but immediately noticed that it was using too much amperes for a DC inverter AC. I have complained with the customer care but so far the technician has only made excuses and has not yet checked the unit. I am losing patience as well as money and i don't know what to do anymore. This has to be the worst customer care services in any renowned brand. Its infuriating to say the least

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11:06 pm EDT
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Dawlance Automatic washing machine / customer care / after sale services

I complained about my Dawlance washing machine on 20/05/2020 as it was showing E1 error. The technician visited but failed to do anything after inspection for only 2 seconds saying nothing can be done until after Eid on 24/05/2020. Today is 2 June 2020, and no correspondence or visit from Dawlance yet despite hundreds of phone calls to their customer service centre. All they do is to apologise, read a robotic script and nothing else to rectify our washing machine's issue. I understand there's some panel that needs replacing but god knows why it is taking so long for Dawlance to arrange this. All they do is to blame Corona pandemic and Eid holidays to cover up their own incompetencies. I feel getting nowhere ringing them daily to no avail.

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1:08 pm EST

Dawlance Dawlance h zone plus

I purchase new Dawlance refrigerator but my fridge cannot cooling and both door cannot working please check my product as soon as possible because this is very disturbing me because this is my first experience to purchase the Dawlance so please solve my issue as soon as possible my address is House no 9 Green vilas phase 3 Ghosia ahbab Multan chungi Lahore and pho no is [protected]

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2:30 am EST
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Dawlance Complaint against m/s arclik (dawlance) turkey

Sir, I would like to introduce myself giving services as an Exclusive Dealer having Dealer Ship code-2883 of Dawlance sales office Rawalpindi in G-9 Markaz (Karachi Company) Islamabad Pakistan since year 2006. Since that time, I have marketed and sold Dawlance products only up-till now I have managed to transact Rs 500 Million approximately in competition to other market brands during this span of last 12 years period. That I have done business with Dawlance Islamabad only having no other relationship with any one in other cities, which can be witnessed in my ledgers with Dawlance at any time.

In the month of August, 2015, I inquire from Dawlance Company about ledger and details of the delivered goods which have been issued to me so far, and I am astonished to see that some amount was reflected in the given detail as disputed amount against my account. I latterly, sent an e-mail to Mr. Bashir Dawood, the ex-MD Dawlance that the issue of disputed amount should be resolved, keeping in view my previous record of payment. He sent a four member team, headed by Mr. Asif Mushtaq, Zonal Manager along with Mr.Adil Durani Br Manager, Zaheer Sales Manager & Mr Fraz Sales Manager Rawalpindi Branch and reiterated that the disputed amount issue will settled and promised that the said amount will be adjusted in near future.

In the month of September, 2017, Mr. Zaheer, resumed the charge as Zonal Sales Manager Rawalpindi and stopped the delivery of goods in my favour without mentioning any reason to this effect and started to blackmail on the basis of my post dated cheques which were issued to Dawlance Sales Office Rawalpindi. They not only stopped the delivery of the goods, but also started threaten me because of which my wife and my whole family got disturb.

I am continuously asking either in discussions and also in writing to settle my issues with Dawlance but they never pay heed to them and are erecting walls against me by mal-practicing and wrong doings. A very interesting part of this whole episode is this, that Mr. Zaheer, Zonal Sales Manager, Rawalpindi, handing over my post dated cheques to Mr Arshad khan at Lahore Brach and Mr Sajid Baloch at Multan branche with mala-fide intention/ulterior motives without delivery of any goods, just to torcher me and my family and registrated a fake order 37 Suit in Lahare and Multan and then also registered a fake FIR at Lahore by Mr Arshad Khan and Multan by Mr Sajid Baloch, whereas I never been involved in business deals with Multan and Lahore branches of Dawlance. It is also very pertinent to mentioned here that goods of 800, 000/- from Lahore and 1000, 000/- from Multan was also included in my account, whereas I never dealt with the Lahore or Multan branch ever since, I started the business with Dawlance. That it pertinent to mention here that I has no direct relationship with the Dawlance Sales office Lahore / Multan, due to stoppage of invoicing / purchase of product two months ago, I stopped the payment of cheques in the favour of M/s Dawlance Rawalpindi despite the fact that the I contacted numerous authorities of M/s Dawlance Pvt Ltd including Mr. Salih Arsaln Tass C.E.O, Hassan jamil Country Sales Manger Pakistan, Mr. Talal Country Sales Head Karachi, Mr.Rouf Finance Head Head office Karachi, Mr. Asif Mushtaq Butt Regional Sales Manager, Major Ajmad Karachi.

Due to negative behavior of Mr. Zaheer, Zonal Sales Manager, a civil suit titled RENDITION OF ACCOUNTS, CANCELLATION OF CHEUQES AND PERMANENT INJUNTION before the honorable court of Mr. Muhammad Shoaib Akhter Civil Judge 1st Class (West) Islamabad.

I also have the wish that all outstanding bilateral issues be settled amicably. I have managed to deposit more or less Rs 8 Million (Eight million) in shape of follow-up, legal charges / court fees. But the fact is that I am not a defaulter to Dawlance. Sir, due to non-settlement of the financial issues raised by Dawlance Sales Branch Rawalpindi, I am very much disturbed not only mentally but also socially, and financially. Who is to bear the losses and the pressures which I have to defend and the time consumed along-with rent of my shop and legal expenses which I am expending.

Sir, I am approaching your good-self to intervene into my genuine grievances and resolve it at the earliest, enabling me to run my business in better way. Sir, I have no other source of income which has been badly ruined not only my business but also affected me socially, financially and mentally. Waiting for a positive response from your good-self. Thanks in advance for your cooperation and support.

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1:57 pm EDT

Dawlance Dawlance signature fridge

Dear General Manager,

I bought a Dawlance fridge on 30th July 2018.Since then it has went to the workshop several times, The first time 29th May 2019(Complaint No. 1395984)they said the chiller pipes are blocked ice is inside the pipes, They repaired it and sent it back to us without any charges, The second time it was on 18th August 2019, they took the fridge and they said your IB board is not working (Complaint No.1476350)they charged me 4000 and 1000 of transportation and i paid it. Now since one week i have a problem again and all of my food became spoiled, I threw it inn the garbage bin. Today one technician came and he agreed with me that the chiller side is not working properly.It means when i purchased my unit i had this problem from the beginning.so please help me in this issue, all of my relatives have the same unit and they do not have this problem. Please try to change my unit, i will appreciate your help.I will be waiting for your reply.

Regards,
Muhammad Munawar Zia
[protected]
[protected]@ymail.com
154 safari villas Bahria town, Lahore

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5:29 am EDT

Dawlance Dawlance fridge/ refrigerator

Poor product+worst service = Dawlance
I bought a brand new 0fridge and when I put it on its compressor started making noise, and it was not cooling at all. I contacted the service center they send a guy who said its compressor needs to be changed, I said okay lets change it, the next day the guy brought a new compressor and then said its Invertor box is not working properly, i asked him to change that. Since then now its almost 15 days and these people are making lame excuses and the fault remains there.
Very poor product, and worst service ever from such a big company.

Don't ever purchase any sort of item/product from dawlance or else you must regret that.

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1:04 pm EDT
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Dawlance Refrigerator

We have bought "New Glass door with inverter technology Dawlance reflection inverter" soooooooooo much disappointed after buying this long named refrigerator. Not a single day it has given cooling even to cold the drinking water bottle. Every day we take out spoiled and things whatever kept in fridge area.
Several complaints lodged. The new refrigerator has been kept in work shop for many days but the complaint is still there
Seriously i don't recomend any product
Its wastage if huge amount which is earned hardly by our men of family

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11:34 pm EDT
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Dawlance Washing machine repair

We had been complaining for our Dawlance machine repair for more than 10 days and your technician did not come to pick our unit, finally after a million calls made to service centre, the guy came and took the machine.
Its been more than a week again and now we are not getting our machine back, the technician told us that they will deliver the machine on Wednesday and today is Friday and we are waiting, i am making calls to service centre, however, they are continuously failing to do any thing.
Our complaint is registered by the cell number: [protected].
I hope this time the company will not disappoint its clients.

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12:17 am EDT

Dawlance ac split repair service

Dawlence workshop at University Road having contact number [protected] & [protected].
I have been contacting and visiting them for three days and I told that person will come to check the AC split which they fixed with a warranty of three months and only one month is passed. This is very unprofessional. Kindly take notice of manager Rizwan and technichian Fayaz.
Location: Muradabad, near sadaqat jucie, University Road.

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Adnan Zahoor
, PK
Aug 17, 2019 7:22 am EDT

sad to know that after sales services of such prestige company is that poor. I have recently purchased few items from dowlance's own franchise in Peshawar. Out of 3, 2 have already shown complain. First vacuum cleaner was not working at all, which i fortunately got replaced and now the food processor (chopper) is not working after two time use. I hope it gets replaced or repaired but the comments here has made me scared about after sales services response from the service centres

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