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Daraz.pk Customer Service Phone, Email, Contacts

Daraz.pk
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www.daraz.pk
www.daraz.pk

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1.0 563 Reviews

Daraz.pk Complaints Summary

2 Resolved
561 Unresolved
Our verdict: Engaging with Daraz.pk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Daraz.pk reviews & complaints 563

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M
1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Daraz.pk About Daraz app

When I am any order place this error will appear every time

Checkout Oops
We're sorry! Something went wrong with this order. Try checking out without a bank discount, removing some products from your cart
(oil, rice, and other essential items can have quantity restrictions) or changing your address to your home/office.

If that doesn't work, you can always contact our customer service team.

CONTINUE SHOPPING

Please solve my problem as soon as possible

Also, attach a picture below

Best Regards:
Muhammad Jamal
[protected]@gmail.com
[protected]

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A
6:30 am EDT

Daraz.pk Order cancelation

I made this order on 1st august. It was discounted. The price was rs. 700. Now they have canceled my order. And the reason is that the order is out of stock and the price of this order has been increased to 4200. I want my order back at the same discounted price. Package sold by eitgzwas. This is the link to the product
https://www.daraz.pk/products/i216762623-s1426726097.html?urlFlag=true&mp=1
Customer name: misha ismail
Customer ph# [protected]

Desired outcome: I want my order back at the same discounted price

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2:27 am EDT

Daraz.pk I doesn't received my package..

When i tract my package but show me 'You package was not successfully delivered' i give my cell number which is open 24/7 and give address of shop which is always open 24/7 but i wasn't received my package... I think delivery boy tell a lie to me and fraud with both of us...

Desired outcome: Delivery boy wasn't do their job well...

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9:47 am EDT

Daraz.pk Received 450gm injeer instead of 1kg

I, s. Zaheer Abbas shah book 1kg best injeer at daraz vide order no.[protected] about 4 days ago at Islamabad. But I received today about 450gram old black injeer through TCS. Because i bookef first time at daraz after disciunt i paid rs. 670. While on the packit it is mentioned 1kg weight when I get weight of it at a shop it was 450gram which is totally fraud. I do not open the inner packet and can prove it.
I can't believe that how an international forum do fraud with peoples. It was my first experience which was very bad. I will highlight it in different social forum.
My contact no. Is [protected].

Desired outcome: It was totally fraud

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2:46 am EDT

Daraz.pk Tripod stand and ring light

I ordered tripod stand and ring light . And after two days when I received my order . There was no ring light in the order, but there's written in the description of the order about the ing light, i am very disappointed ☹️ and i will not shop again plz send me the ring light i have payed for
Thanks, I hope i will get what i have payed for.. 😇

Desired outcome: I have payed full money and i want the ring light too i have payed for it too

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5:41 am EDT

Daraz.pk A package delivery

The rider had two items. I received an email my carrom board was cancelled than I ordered other one. The rider called he had 2 items, both were carrom board. I requested him to bring both so I can select he refused he can't carry both on 2nd floor. He bought one of them. The coins are missing in it. I want the other I orders later . Can it be exchanged

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4:59 am EDT
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Daraz.pk Order#129940867057475

I order placed at Daraz.pk on 12 July 2021 please tell me about my order is where?

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6:37 am EST

Daraz.pk Pack of 12 rings for women

My parcel was handed over to daraz delivery but they didn't opened their shop for the whole day today. It's Eid tomorrow and i have to wear it. Now what should i do? Is this the way you deal your customers? Very non serious attitude.

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2:36 pm EST

Daraz.pk Service

I handed over the phone cover I ordered under number [protected] back to your Negombo branch on 2021.03.13. But I did not get back the Rs. 2457.00 I spent on it. Your company has not yet informed me of what happened to that money. I'm sorry a company like yours stole customer money like this.

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2:14 pm EDT

Daraz.pk I am complaining about a product I ordered on 14th July for which I ordered a return refund and it was canceled without a reason today.

I ordered a king Ab pro machine which was delivered on 14th July but I was surprised to see that it was not like the one shown in the pic/ ad.. The bar of the machine is also not moving properly. I requested a return on 15th July and filled the request refund form as guided by daraz, I'm attaching a screen shot of the request tracking number as a proof, but to my surprise again, today on 19th July I receive a message from daraz it was canceled without a reason.
I want you to help me return this defective item and I want a refund otherwise I'll never be able to trust daraz again.

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3:16 am EST

Daraz.pk Office opened. No employee or staff here

It's late 10am
I'm Sitting and waiting for staff of Bahawalpur Daraz office at Aziz Bhatti road.
No one is here except the security guard.
People are waiting in hot weather.
Daram emoloyees are rude and late here.

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V
10:43 am EDT

Daraz.pk Daraz.com bad service

I am extremely disappointed because of non- delivery of my order Honda125 to Munawar Sultana, 26 Tipu Block, New Garden Town, Lahore, mobile number [protected].
Daraz notified me three days ago it's out for delivery. Please let me know know the status of the delivery. Any further delay I shall cancel the order and not accept the delivery.

Your delivery service is unsatisfactory

Munawar Sultana
Advocate

Desired outcome: Delivery delay

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M
8:57 am EDT

Daraz.pk Shah alam outlet

Some days ago I log a complaint via email. The email is situated below.

Dear team!
Assalamualikum.
How are you?
I hope you are doing well.
I want to complain against your Shah alam mart. They refused to deliver my parcel with the tracking number "408553". Your message is "Hi, your package PK-DEX014467374 is ready at Daraz Shop Lahore - Shah Alam. Provide this OTP 408553 to the agent at the pick-up point & collect by2021-07-18"
I'm a vaccinated.
Your receptionist ask me about mask.
When he didn't where his own mask and other staff to.
They use vulgar language.
Kindly check attachments.
Where your staff also not wearing mask.
And they calming to customer to wearing mask 😂
I'm unable to attach picture there. You can check email for proves

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5:01 am EDT

Daraz.pk Head and shoulders anti dandruff shampoo classic clean shampoo 700ml

Sir, I received the parcel today. When I brought it home, the parcel was open. The product was also lost in the parcel. The product was also leaked. I did not expect this from Daraz. Sorry sorry

Desired outcome: Wasim ullah

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1:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Daraz.pk Product is not sending to customer as agreed and order cancelation without approval from customer

Order number - [protected]

I ordered the item related to the above order number on 25-June 2021, Daraz agreed to send the product before 5th July 2021. They have not sent the product on 5th July, but they have sent an email mentioning that the order is delivered. I made a complaint about this issue, but what they have done is cancelling my order and sending a refund notice to me on 15th June 2021. Is it possible to cancel this order and refund the money without getting any feedback from the customer? How can daraz hold customer's money like this?

Desired outcome: I need this product from you as you agreed at the order placing stage

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R
1:02 am EDT

Daraz.pk Metal tool box large.

AA.sir mn ny Kal 12/07/21 ko apna ordar receive Kia hy.jo k totally wrong ordar hy.mn ny ordar 06/07/21 ko Kia tha.my ordar numbar.[protected] Hy.My tracking I'd.num.[protected] Hy.Israr center Peshawar sy aaya hy.pls Jo picture mn ordar Hy wo bahjain.yeh ordar wapis karain.thanks. Raja Rizwan.[protected] ordar ki payment cod kr di Hy but wrong ordar hy return krna Hy.

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7:27 am EDT

Daraz.pk Delivery service

I have ordered a pendrive in daraz. But the delivery man came to my address but did not agreed for home delivery and behaved so rudely and also was behaving like unprofessional. After a while I called him but the delivery man blocked my number and I couldn't received my product. I am really upset about this kind of behavior.So I want to complain about this.

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J
12:14 pm EST

Daraz.pk Order #[protected] payment rejected through debit card ?

I placed my order yesterday through my debit card but it processing stop due to daraz system default.

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5:05 am EDT

Daraz.pk Singer Apricot sewing machine delivered damaged

The damaged order was delivered on 16/6/21. But i couldn't initiate return as the status of the product wasn't changed to delivered, on 27/6/21 it was still saying "shipping". On 28/6/21, it changed but return policy has expired. The product was of 11, 200Rs/-. I had contacted the daraz customer service, told them all about it and that i had proof.. And they hungup the phone on me

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6:05 am EDT

Daraz.pk Red dead redemption 2 (PS4 game)

The seller ENGINE DIGITAL GAMES is a scam. I received the parcel but there was no CD. They provided me with certain papers and asked to whatsapp the invoice in order to avail the game. However, they are not responding to any calls or chats. I would like a refund of my money. The game cost me 2620 rupees. I request you to block this seller as they have scammed people before as well.

Desired outcome: Refund of money

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Contact Daraz.pk customer service

Phone numbers

16 492 +92 21 111 132 729 More phone numbers

Website

www.daraz.pk

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