Daraz.pk
reviews and complaints

I have placed an order on 25 feb 2023 of Z59 Ultra Smart Watch from Seller HOMEL, The Package was delivered by Rider representative named Muhammad Owais [protected],[protected]) on 27 Feb 2023.

After opening the package i was very disappointed to see a child digital watch of worth 100 rps. Attached please see the pictures .

I have ordered so many things from Daraz but never experience any Bluff or fake items but yesterday was very surprising for me .

i have complete video of package opening attached herewith .

please look into the matter and refund my amount or send me proper original Z59 Ultra Smart Watch.

Also one suggestion for DARAZ ,

Please allow to open the package in front of RIDER to confirm the originality of desire product .

Thanks .

AHMED HUSSAIN

[protected]

1. I got an order of 500 GB hard drive but after receiving customer returned it and when i receive that hard drive it was changed to 250 GB which is in 98% health

2. Internet Router Order Returned and its ethernet cable was damaged

Daraz,pk Refused to claim it.

Daraz is a scam they are not supporting sellers and never listens to them

3. Amd-A10 8600 Processor: (Delivery Failed) Item Return Received but is it damaged

AoA. Mn Sabtain Ali From Lahore. Mn Ny 31 Jan 2023 13:52:09 ko Order # [protected] Placed Kia tha Jo k mn daily basis py Chat sy baat kr raha hu or mjy kaha ja raha hy k kal mil jay ga kal mill jay ga or aj btaya gya k apka parcel Kohat mn para hy jo k kuch time mn apko mil jay ga. jb k mera address Punjab, Muslimabad, Muslimabad, h # 2 st # 3 Noori Darbar Road hy jo K Lahore Ka address hy is sy pehly b aisa ee huwa tha mn order kia to Kohat sy call I wo order cash on delivry tha to unho ny cancle kr dya. ab to order b paid hy. or issue ye nai hy k payment i hoi issue ye hy k ab mn complane ki hy to btaya gya 5 days mn apko issue solve kia jay ga. mn is wjha sy shadeed pryshan hu. very bad experionce ho raha hy Daraz k sath. kia koi solution ho ga k juldi ho jay. bcoz mn kuch ee dino mn out of country chaly jana hy.

Order # [protected].

I was ordered the product vide order # [protected] on daraz Pakistan and the store cancelled my order due to increase in rates and guide me to order again on new rates.

Is there is any policy to cancel previous order due to increasing rates.?

This is the trick to received more amount on re-order a product in online purchase.

Kindly bound daraz Pakistan to control this kind of online scam.

Regards

Their workers, their team, their management is useless...

I ordered silk boski fabric,

And I received a polyester fabric.

After I sent a complaint that "item does not match description" just because it's polyester fabric.. The quality check department didn't even hv the basic knowledge to verify that if the fabric is silk or polyester. Idots rejected my claim due to their own lack of knowledge and lack of skills.

In Daraz wallet withdraw payment was show successful transfer but still not receive any payment in my account please solve my issue as soon as possible em still waiting from 29 Nov and today is 7 Dec

next time im not doing any shopping from daraz and use any daraz wallet its last enough for me very slow service no better response i just want my money back

BeEasy company.

I bought a raincoat from this company, when it was delivered, it was something related to a mobile phone. My money and time was wasted by this company.

I order oppo buds 4 piece few days ago.. One of them is not connecting with phone. I fully charge that but buds not show in my bluetooth device.. I went to oppo office and submit that for replace.. Today they call me and tell that ur product cant b replaced or repair... So what should I do now.. I perchaed that item in rs.10,000

And even once dont pair with my phone..

On Fri, Nov 11 I order "Alfa Wifi Net Wireless-N USB Adapter Fixed 3DBi W113 Antenna Soft AP Wifi Utility Routers For Windows For Pc" its cost 500Rs from Daraz store but I haven't received it yet because the delivery rider give someone a package it cost 1000Rs. I went to chat with HM STORES, and he acknowledged the mistake of his delivery rider and promised me my package will be delivered in 2 days. Now I haven't received it yet and he didn't response to my chat.

The above product was delivered me on oct 31 2022 which was not working at all, I tried it on my all devices but even the PC did not showed it on the screen.

So I filed return request on daraz on November 02.

Now the irony is that they rejected my return request wasted 2 weeks of my study time. So I am filling this complaint to git my refund payment as soon as possible.

Daraz.pk improved their services for a year and I started to shop heavily until their so called quality team started to make returns impossible. Huge banners of "easy returns" is a massive lie because you will get stuck with bad lowest quality products. Daraz management and team are straight out of some mental asylum. Worst shopping experience so far. My order #[protected] was a winters coat that turned out to be a light springs coat, itchy material and mini version of the advertised pics. Its been 3 weeks that daraz is not giving refund because they want customer to buy and wear something they didn't like. Despite getting the CEO involved, daraz idiot team is trying to steal my 4000 because they find the product a dream come true. Have you heard of a more ridiculous people who think customer would just accept their wishes and pay for something they didn't even like? This quality team last month returned an incorrect pair of shoes saying its a toothbrush and I was refused refund of a toothbrush while I had paid for leather shoes! The recent 11 11 sale was a massive flop as their team couldn't even activate bank discounts as mentioned on every banner. I have now joined the majority of people who always told me daraz is FRAUD!

Dear Customer Service,

We ordered some stuff online and we expected to recieve purchase item on saturday dated 15-10-2022. Since last week we recieved multiple calls from Daraz delivery person for no reason and many times.

We consider Daraz releable portal to order and purchase stuff. This kind of Act from Daraz delivery employee create bad image in Customer mind.

I am attaching evidance of a number which we recieved calls several times. I expect and trust that management will take action to this person and in future customer should not face such problems.

In case if you will not take action i will go to the top management to complain again this delivery helper.

Thank you very much and waiting for reply.

اسلام وعلیکم

ایک الیکٹرک فین ہیٹر بذریعہ آرڈر نمبر

PK-CB-DEX [protected]

بک کیا تھا۔۔ بیس پچیس دن کے انتظار کے بعد اج سٹیٹس چیک کیا تو پتہ چلا کہ

Delivery failed

کے آپشن کے تحت یہ ڈیلیوری کینسل کر دی گئی ہے۔۔ حالانکہ میں روزانہ سٹیٹس چیک کرتا رہا ہوں اور میں بے چینی سے اپنی پراڈکٹ کا انتظار کر رہا تھا ۔ پھر ڈراز ہیلپ لائن پہ بھی کمپلینٹ درج کروائی ھے جس کا نمبر

[protected]

ہے۔میں دراز کا مستقل کسٹومر ہوں ۔ ابھی کچھ دن پہلے میں نے دو استریاں منگوائی ہیں اور اسی اڈریس پہ آئی ہیں۔ اس بار آپ کے ڈیلیوری پاٹنر نے جھوٹ بولا ہے کہ میں نے پراڈکٹ وصول کرنے سے انکار کیا ہے۔ مجھے کوئی فون بھی نہیں کیا گیا۔ اور میرے اسی اڈریس پر چند دن پہلے دو الگ الگ ارڈر وصول کر چکا ہوں۔ میں ابھی بھی یہ پراڈکٹ لینا چاہ رہا ہوں ۔ اگر اس سٹیج پہ آپ مجھے ارسال کر سکتے ہیں تو میں آپ کا بہت ممنون ہونگا۔

امید ہے کی میری شکایت پر ھمدردانہ غور کیا جائے گا اور اس آرڈر کو پایہ تکمیل تک پہنچایا جائے گا

M. Saleem Akhtar

Cell# [protected]

Email... [protected]@gmail.com

H. No.240, Street# 8-C, Umer Block,

Phase - 7, Ghouri Town, Islamabad.

i ordered a wax heater on 6 september. I used it today and it wasn’t heating at all at first i thought it’s just wax so i heat it on stove to check and wax melted and when i again try to heat it in wax heater it didn’t heat up . I msged the store from where i bought it they didn’t refund me or help i am on read that’s all i order so much stuff from daraz but daraz is not made for us (customer) my question is why we spend our hard earn money on you when you can’t help your customer

I m regular costumer from daraz since 2015

Last week i ordered a watch from watchzone.pk seller on daraz. One of the thing in the box was missing, i contacted the seller, and raised the issue with daraz official for not fulfilling the requirements and return/refund of the item.

Seller wasn't cooperating for return according to their policy, and daraz officials are are involved in the fruad, they cancelled my return request

The seller was calling me from private numbers

They also rejected my honest reviews about the product on Daraz page

Aslam and Alaikum Sir, I am a daily customer of Daraz. I have to receive a couple of parcels. When ever a parcel comes out wrong, they take a lot of trouble to return it. TCS, which is from Shahdara branch, I have Daraz office. The people of Shahdara are very tired of these TCS people, please resolve this issue immediately or else the people of Shahdara should leave the shopping center.

Every time it says system error is coming system is not working properly different excuses please revise.thanks

People of Malik Kamal, Owais Ali Bhatti Rider Daraz Sailor Shahdara

left Shopping on Daraz due to poor services, but by forgetting all unfortunately I order and paid amount in advance 0n 3rd July via my credit card, expected date was 15th July but still order can not be traced. Neither chat is supporting.This is very pathetic service. Your requested to trace my order [protected] or return my paid amount.

mary pasy withdraw ni ho rahy Q number [protected]

Why daraz charged 100rupees extra... Total calculated amount was 699 but they billed 798

Assalamu Allaiqum, Daraz app is somehow a useful for the citizens but it has a flaw of decieving the customer by attracting him toward product by free delivery mentioned there. However when we click on product to buy it, we get charges for shipment to pay.