Dan Murphy's review: Customer service complaint

Hi, I've been a long time customer of Dan Murphy's Kelmscott but will not shop there ever again due to a woman at the checkout inferring that I was a liar without warrant.

At around 4:50pm, on 13th April I stopped by at Dan Murphy's Kelmscott and asked my wife to buy a bottle of Jim Beam 700ml. She returned to the car and said she needed to provide ID, which she did not have on her as she is 32 years old. I entered and explained that she was buying the Jim Beam for me, her husband. I explained that she was 32 and my wife and I thought that would be the end of it, but she assumed I was lying and said it was the law to refuse me the bottle.

Few times in my life I have been accused of being a liar, and this was a shock for me. I have been a regular customer to the store over the past 5 years but not more. I said I would be making a complaint and asked for the managers name, which is Roy apparently.

I tried calling the [protected] but was closed so wanted to inform management that I felt very insulted and do believe the woman I talked to should be informed that it is unacceptable to imply a long time customer of being a liar. I have never bought alcohol for anyone underaged.

I am an honest person and was very disappointed and insulted and will not be shopping in that store again.

The woman I dealt with was of New Zealand decent I think at the counter closest to the entrance. There was also a young man on the other checkout.