The complaint has been investigated and
resolved to the customer's satisfactionResolved CyberDefender — Don't use
resolved to the customer's satisfaction
I downloaded cyberdefender from a freeware site (Yea - I know, you get what you pay for). I ran it and it found lots of problems that windows livecare didn't. However, this freeware only identifies "problems". You have to register and pay to remove these mysterious problems. Here's where it gets fun. If you decline to pay, it becomes a "virus warning" popup. I tried to uninstall but it didn't work. But boy that popup sure was working! I tried to remove it in control panel add/remove programs and that wouldn't work. Finally I went into program files and removed all files and folders that it would let me remove. I was able to disable the program so that it's not *** me off every 30 seconds, but it took an hour of diligent folder searching, etc. To get rid of it. It seems to me that cyberdefender antivirus is just plain vindictive when you decline to buy the software.
More CyberDefender Complaints & Reviews
- CyberDefender - scam
- CyberDefender - Can not uninstall from pc/do not need
- CyberDefender - SCAM and illegal practices
- CyberDefender - cannot uninstall, installed a toolbar without asking
- Cyberdefender / My Identity Defender - fruadulent company - beware!!
- Cyber Defender - killed my computer and took over 265 dollars from me
- CyberDefender - Unethical business practices
- Cyber Defender - We refuse to pay anything
- CyberDefender - Free anti-virus protetion scam
- CyberDefender - Fraudulent charge for service not rendered
Dear Lorna,
We thank you for bringing up your concerns regarding CyberDefender's Early Detection Center 3.0 Anti-Virus / Anti-Spyware Internet-Security Suite. It seems like you might be having some trouble with the software and uninstalling. You mentioned that the Product "is not working anymore." What sort of problems or errors are you encountering? We're certain that whatever problem you're facing, we can resolve it absolutely.
You're encouraged to call our Customer Relations toll-free number at [protected], Option 1, and from there our representatives can begin to help straightaway.
However, in-depth software uninstall instructions are available at our site, and may be viewed by visiting the link below:
http://cyberdefender.com/remove
Please do not hesitate to call with any concerns or issues.
Sincerely,
CyberDefender Customer Relations
Arthur 4681,
I would like to thank you for opinions and inform you that CyberDefender is a user friendly company. If you would be so kind as to contact us directly we will be more than happy to look into your concerns and provide a feasible solution. You have been contacted with where you can send your contact information so that I can review and resolve all concerns. Please take the time to provide
* The email address used to set up the account
* A direct telephone number where you can be reached
* The best time to contact you
I assure you once this information has been provide you will hear from me promptly .
Thank You,
CyberDefender Customer Relations
On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.