I had the same problem as the other complaint here. DO NOT DOWNLOAD! Once you download it and run the scan, you have to pay for it before it will remove the threats. When I used control panel to uninstall, I got a dialog box asking me why I want to uninstall. One of the checkboxes was "I wanted it for FREE" so I tried that just to see what happened. The rest was a bunch of BS and it took time to finally get the whole thing off of my computer (I hope/think). It's a scam that locks you into a lot of time to get rid of.
The complaint has been investigated and resolved to the customer's satisfaction.