CVS
reviews and complaints

The actions of Debbie, Tanya, and samara (PARTICULARLY Tanya) are absolutely unacceptable, racially motivated, and violent. Calling the police on a black woman for having the audacity to express her displeasure with how she was treated and the prejudicial remarks made to her in the drive through is absolutely unethical and if these employees, particularly Tanya (who called the police with no legal justification whatsoever and put a black woman's life at risk, are not reprimanded, I will no longer be supporting CVS as a pharmacy and will move my prescriptions elsewhere, and I will urge everyone I know to do the same. Doing nothing about this flagrant violation of ethics and demonstration of racism would illustrate that CVS condones racial violence perpetrated against black women in particular. Do better.

I was denied my medication today based on a pharmacists prerogative. I have a valid, on time, medically necessary prescription. She stated she would not fill it based on the quantity. Further she said she would contact my doctor but would only fill it if my doctor has a plan in place to wean me from my( medically necessary) medication. She said it was up to the individual pharmacist to decide whether to fill it. I have been getting the same quantity for years from this same pharmacy. If I don't get my meds, i could potentially die, or otherwise be detrimentally harmed. This is unethical and wrong. I will also be filing a complaint with the Board of pharmacists and ADA, as I am disabled. The pharmacist's name is Rola Mseeh. I picked up my prescription and took it to a different pharmacy. This whole experience was uncalled for. I will not patronize CVS ever again, and I did a lot of spending there. Patients needs should come before pharmacist's opinions! I truly hope you address this!
Cody Doyle

x

By now I am sure you are well aware of the injustice that Kendriana Washington experienced at your 10175 store location yesterday by Debbie and Tanya. Their complete dismissal of any customer service etiquette (to say the least) was 100% unacceptable! No one should have to justify their right to be treated like a human being, and certainly not when wanting to simply collect their medication. The way they spoke to Ms. Washington and further treating her like a criminal/suspect was not something anyone should experience in general, but certainly not in an establishment such as yours. A public apology to Kendriana is the very least that should be done. The behaviour exhibited towards her by your employees causes trauma to not only Kendriana, but to other people of colour (ESPECIALLY Black Women) who already face daily-HOURLY discrimination. Having to navigate unethical and violent behaviour that taunts one's very existence is TRAUMATIC! It is IMPERATIVE that your company (and its employees) understands that this is a shared traumatic experience, because Black People are constantly dealing with the threat of White people's hurt feelings and the lengths White people in the most basic position of 'authority' will go to to humiliate and teach them a lesson; which consequently resulted in abusive behaviour demonstrated by your employees. To go as far as calling the police was malignant and irresponsible considering the history - as well as the current state - of policing Black People in your country entails. It is evident that Debbie and Tanya are detrimental to your business and a danger to your Black customers. They should be fired from your establishment as a response to your proving no tolerance of this type of behaviour. They were deliberate in their violent attitudes and actions towards Kendriana. Samira needs customer training 101 as she is not a model employee either. I have been in the customer service industry for over 20 years and no matter the establishment, the business' relationship with its customer IS the business! Black people deserve to be treated fairly! Make sure you make this clear to Kendriana Washington, to your customers and to the rest of the world that is watching.

Carly Gill
Bermuda

At store 10175 there was a black woman going to get her prescriptions. When the cash register wouldn't work, a (white) employee assumed she didn't have enough money. The woman was offended and told the employee that was offensive and racist, because the employee surely certainly assumed that because she was black. The customer said she can prove she has enough money by going to an ATM machine and took her money out in cash and went back.

The employee tried to excuse her behavior and came up with all the ways she wasn't racist, even though it had nothing to do with the situation and didn't apologize for her behavior. The customer said she just wanted to pay for her medication and leave, but the employee instead called the (white) manager. The manager came and tried to apologize but the customer didn't wanna hear but would just make a complaint later so she can pay for her prescriptions and get home.

The manager at this point decided to call the cops because the customer refuses to accept her apology and doesn't take back that what the employee said was offensive. She hasn't threatened them, said anything hateful or anyway been violent, she just didn't want to hear their apologies or excuse the employee's behavior. I don't know what happened there after, but I know the woman got home very shook and scared.

This is under all critique. Since both the employee and manager are white, they could have done very serious damage to her by calling the cops. They know the police will listen to them because they are white and favor them before black people. The US cops are violent to black people and it could have ended with her being beaten, threatened or even sent to jail. They were simply calling because their feelings were hurt and they couldn't take that a black woman demanded to be treated like any other customer.

You should give the employees serious consequences and look over how this behavior shows up in your stores and company because it really can't have been an isolated case. This behavior among white people isn't unusual and surely takes place on other levels as well.

I'm hoping you are taking action.

At store #10175, a white worker named Debbie made a racist assumption about a black customer, who called her out. She called the manager Tanya, who resorted to calling the police because the black woman customer didn't accept an apology. Black people don't have to accept apologies for racism or pander to white fragility. Calling the police over this matter could have cost this woman her life. I'm writing to demand these employees be fired for their racist actions and violence towards this black woman. Calling the police is SERIOUS because a police encounter with a black person often ends with violence or death due to police racist brutality. It's not something you do when white feelings are hurt. This woman does not deserve violence for not accepting an apology. Hold this store and employees accountable.

This pharmacy is totally in adequate there is never enough staff there they screw up your prescriptions you can't call them without waiting on the phone for almost 40 minutes I am going to remove all my prescriptions from there and find another pharmacy this place should be close down their service is very very poor. When you go in there to question them why they don't pick the phone up they get very rude and said we have other customers to wait out in the store while you should wait on one customer in the store and one on the telephone their drive-through service isn't working for a company that large I would think this store would have a better pharmacy and adequate help

For a long time i enjoyed the sales and coupons at CVS, and it became our go to pharmacy. Now all of a sudden, they have these fake sales, that are not really sales at all, just shuffling prices for the suckers. And of course if there is an item on sale, you cannot use coupons at all. Look at all the items lately with all the yellow stickers on them. All fake sales. My favorite is for bandages I need; i need to spend $30 on three boxes and them get a $3 rebate. WOW- so much better than a real 32% off the price of each box! Almost every item that people commonly use is now on the yellow tag fake sale. Enough of this BS. Im moving my pharmacy to Walmart!

Today I waited over 15 minutes at the drive-thru window with only one car ahead of me. To call in a prescription yesterday I waited over 10 minutes on hold trying to speak to a human being. When you speak to anybody in the pharmacy about this ongoing problem they kind of just say well we're short of help we're going through a redesign are over the last few months it's been we're short of help they close down the pharmacy which was by the way 5 miles away from this one and downtown Camden which means people would have to take a bus to get prescriptions at this one or drive. They can use all the excuses they want however it just boils down to not having enough help ever. The employees are so burnt out with complaints but they only can do is shrug their shoulders and stay semi calm while you're trying to tell them how ridiculous it is that it takes almost 20 minutes to get a prescription. I talked to corporate before on this over the last 3 or 4 months twice and there's never ever a solution they just say well we'll talk to the district manager and will have them give you a call. When she calls she says the same thing yes this is not going problem yes we're short of help yes we're trying to do something about it please be patient with us well it's been 4 months and every time there's a new excuse or a new problem but it boils down to not having enough help and a total lack of concern because the only other Pharmacy within miles is a CVS or Walgreens which are managed by the same company as each other so you can see that when there's no competition there's no need to do anything about the problems however researching this I find this is a company-wide problem and they could care less about it

I tried to be patience, but each time I call the length of time of being on hold gets longer and longer. On today, which is July 12, 2019, I was calling CVS to make sure they received the prescription from the doctor so I could pick it up. I called at approx. 9:01 and someone answer the phone to tell me that they had four calls before me and they put me back on hold. I remained on hold until 10:00 before I hung up the phone. Every time I called CVS on 79th /Western I can expect to be on hold for at least 30 minutes before I talk to someone. But on this day, July 12, this wait was the longest. I have never experience this before at CVS. The CVS I was originally at on 82th/Ashland closed. I have other complaints that I can deal with, but this one is ridiculous. Do you as CVS Headquarters, plan on doing sometime about this? Is customer satisfaction important to you? Well I am a unsatisfied customer. Please do what's needs to be done to improved your customer services.

Thank you,

Shenell